The Network page allows you to manage your preferred network of companies or block companies you do not want to do business with. Central Dispatch streamlines your ability to work with your professional business relationships. 

To protect your account, users with the role of Owner, Admin and Member Manager can Edit Information after completing a MFA verification.

Access your Network by clicking on your account name and clicking the Company Profile link or the Network link

1. To Add Company to your Preferred or Blocked list, click on the appropriate tab and click Add Company

2. Search for the Company and click Add to List

• Click the Trash Can icon under the Action column to remove the company from the Preferred or Blocked list

3. A company can also be added to the Preferred or Blocked list from the Company Overview page by clicking Prefer or Block button

• You are also able to view if the company is on your preferred or blocked list from the Company Overview page
• Click on the Prefer or Block button to remove them from the list

Result: The company will appear on the list for their Network

Search Vehicles

• When searching for vehicles, listings from Blocked shippers will not appear in the results
• Use the Shipper Preferences filter to include listings for Only Preferred Shippers or Include Blocked Shippers in your results

Create Dispatch or Assign Load

• When creating a dispatch or assigning a load, Preferred Carriers will display at the top of the carrier list
• Carriers that are on the Blocked list will not display when searching for carriers

Like most dealers, Adam Richmond priced his shipments with profitability in mind. But trying to find that perfect price on his own was a slow, tedious process that led to delays and frustration. It was time for a change. 

“We were spending days slowly, incrementally increasing what we were going to pay for a load. We needed a new process and Price Check Plus gave us that.”  

Now with Price Check Plus, Richmond and his team instantly see what each load is going to cost. It not only helps them dial in that ideal price, but gets loads picked-up faster.   

“Price Check Plus basically allows us to become better stewards of time. You post your shipment, you understand what you should pay, you get contacted by the shippers — it’s changed the way we think about shipping.” 

But the upgrade won’t just help him price better. Adam is preparing to take advantage of Premium’s seamless API integrations, which will allow his team to work more efficiently, and cut down the amount of time they spend entering and updating load information. 

“Before, we had to make manual updates every time a vehicle’s status changed. Now with the API integration, we’ll actually be able to put the load in one time. It will automatically pull over to our data service and will greatly increase our ability to be efficient.” 

Plus, the Central Dispatch staff has provided expert support at every step of the process, ensuring a seamless experience, and even helping Adam expand into new geographic markets. 

“Central Dispatch has helped us think differently about what freight means to our business. They’ve helped us expand our reach, and given us opportunities to look at areas of the country we might not have before.” 

Get Adam’s full story in the video interview.  

Digital logistics has brought many benefits to both shippers and carriers, but it’s also increased the risk of phishing scams. Make sure you know how to identify and avoid them with these tips and best practices from our Marketplace Integrity Team.

How To Spot Phishing

• Most phishing scams start when a bad actor contacts you via text or email, asking you to click a link. That link often looks like the Central Dispatch login page, but is in fact a phishing site designed to capture your username and password.
• Other times they’ll direct you to a fake FMCSA website where you’ll be prompted to enter your FMCSA details.

Best Practices To Keep Your Business Safe

• Pay attention to notifications from Central Dispatch alerting you to changes in your user or company profile. Take action by calling Central Dispatch immediately if this looks suspicious to you. Never click on any links received via email and/or text from third parties directing you to Central Dispatch.
• Always type the URL in your browser before entering login or account information.
• Take precautions if anyone is offering you money to re-route a delivery. Request that all changes and communications be made within the Central Dispatch platform.
• Take extra care to double-check details, like confirming the identity of the shipper or carrier. This can prevent costly mistakes and keep your business safe.

Visit our Safer Shipping Hub to learn more about other ways you can keep your business safe.

Questions about security or fraud? Contact our Marketplace Integrity team at CentralDispatchFraudClaims@coxautoinc.com

Welcome to Central Dispatch Highlights! Our all-new digest to help support you, our customers, get the most out of your Central Dispatch subscription, learn what’s happening in the industry, and gain valuable tips and knowledge. This regular email will hit your inbox and be published on CentralDispatch.com where you can always access these helpful resources. 

Here are this month’s articles: 

Why it’s important to secure your account with user management  

Don’t let bad actors gain access to your Central Dispatch account. Set up User Management to give each employee or contractor on your team their own account and login credentials. Read our newest blog post for the tips and security best practices for improving account security with User Management. 

See the tips > 

Meet Our Marketplace Integrity Team 

Meet the Central Dispatch Marketplace Integrity Team! Watch this short video to learn how this team is helping you stay safe through every step of the transportation process. 

Watch the video > 

How to Stay Safe at Every Step of the Shipping Process 

With fraud on the rise in our industry, helping you move vehicles safely has never been more important. Read our best practices guide, so you can use Central Dispatch with maximum confidence and security. 

Shippers: Get your best practices > 

Carriers: Get your best practices > 

What this means for your account, and how it protects you 

With increasing security challenges in the transportation industry, keeping your Central Dispatch account protected is more important than ever — and there’s a quick and easy way to do it.  

Verifying your phone number allows you to use a secure multi-factor authentication method by receiving future one-time passcodes via SMS text messages instead of emails. Receiving multi-factor authentication passcodes via SMS is the most reliable and strongest method of verification.  

We first began requiring multi-factor authentication for all accounts last year and are now encouraging all users to verify their phone numbers to shift to receiving one-time passcodes for MFA via SMS text messages.  

It only takes a few seconds to add your phone number and enter the code sent to your phone via SMS text message. Once you verify your phone number, we will send all future MFA one-time passcodes via SMS text message, making it difficult for bad actors to access your account. 

Each employee or contractor under a Central Dispatch account will need their own login credentials for fast, secure access to the platform. These credentials can be set up via User Management and will allow each user to use their own phone number as the verification method. Phone numbers will not be able to be shared across usernames inside the platform.  

Make sure your current phone number is linked to your account > 

View the User Management demo video >  

Set up your employees with User Management > 

To our valued customers,

Transportation fraud has increased over the past several years, posing a serious challenge to our industry. At Central Dispatch, we recognize the impact this has on our customers, and are committed to helping combat it. Our dedicated Marketplace Integrity Team, enhanced security features, and strong partnerships with industry leaders ensure we are not only responding to these threats—but actively shaping a safer, more trustworthy marketplace for everyone.

Just in the past year, we’ve implemented numerous platform features and resources, taking quick action to help protect you against fraud and ensure you can find reputable partners. You can find a comprehensive view (shippers and carriers) of the enhancements we have made, and I want to highlight key initiatives:

Our marketplace offers User Management so you can reduce the risk of identity theft by giving your team members their own sign-in credentials and permission levels. We also implemented notifications to alert you to changes to your account, such as to approved users, profile information, or company information. Next, we have added a layer of security to your account both at sign-in and when updating important account information through multi-factor authentication. Multi-factor authentication features mobile phone verification, giving every account an extra layer of protection against unauthorized access. FMCSA details, insurance documentation, and Transactional Ratings are easily accessible on Central Dispatch profiles so you can verify your partner.

Real-Time Tracking through our carrier mobile app sends live location and delivery updates to a shipper’s device, providing a greater level of visibility and peace of mind.

These capabilities are an important step forward, but they’re just one part of a broader, ongoing effort to strengthen marketplace security.

Strengthening the Onboarding Process

We have and will continue to add new ways to verify the identities and legitimacy of users attempting to create Central Dispatch accounts.

Daily Monitoring & Fraud Detection

We use AI to identify accounts that may be engaging in non-compliant activity, analyze the behavior, and ensure prompt action where needed. So far in 2025, we’ve deactivated nearly 1,000 accounts in violation of our terms and conditions.

Fraud Investigation & Response

Backed by the power of Cox Automotive, our enterprise-wide security and information technology teams are proactively monitoring and combating fraudulent activity. This includes threat monitoring, removing phishing websites, investigating issues, and continually developing new security features.

Industry Advocacy

We are actively working with industry leaders to lobby Congress, raise awareness, and push for stronger protections against automotive transport fraud at the highest level. Please know that we hear and understand your frustration with increased levels of fraud targeting the transportation industry. We view it as our responsibility to be a leader in transportation safety and security, and to strengthen and safeguard our platform against fraudulent activity.

Combating fraud in the logistics industry is a shared responsibility, whether you’re a shipper, carrier, or vehicle pick-up location. Taking proactive measures, such as verifying identities, leveraging security tools, and following proper procedures, can prevent major issues down the road. Together, we’re shaping the most trusted logistics marketplace.

So, don’t hesitate to reach out to us anytime with suggestions or questions. Your stories give us invaluable insights into how we can ensure Central Dispatch is a trusted marketplace to ship vehicles. Together, we’ll meet this moment and reduce fraud in our industry.

For more security resources, visit centraldispatch.com/secure.

Thank you,

Lainey Sibble

Carriers can now set pick-up and delivery ETAs for every load as part of Central Dispatch’s fully electronic dispatch experience! Carriers can enter or edit dates from the dispatches page or in the Central Dispatch mobile app, providing shippers with real-time notifications when an ETA is modified. This will also reduce manual communication for both parties.

Learn more about the dispatch experience here.

Transactional Ratings offer the clearest picture of every user’s past performance, helping you avoid bad actors and find reliable partners.

We get it, as an established business, you share your Central Dispatch account username and password with employees because it’s critical that they have easy access to the platform, and you trust them with that information. 

Unfortunately, with fraud on the rise in the logistics industry, trust is not enough. If just one of your employees falls victim to an identity theft scheme and your account credentials are stolen, your entire business is compromised.  

That’s why it’s critical to set up User Management. This gives each employee or contractor on your team their own account and login credentials, and lets you set their security permissions. So even if one person is compromised by identity theft, bad actors still can’t gain access to your full Central Dispatch account or view sensitive business information. 

So, why not play it safe? Watch this short tutorial for everything you need to know about getting started with User Management, and setting up your team members’ accounts.  

Here are some other User Management tips and security best practices for improving account security: 

• Assign each employee an appropriate “User Type” based on their role in your operation and what actions you want them to be able to take in the platform.  

• Regularly review the “History” tab (visible to Owners and Admins) to monitor user activity and track account changes. 

• Use complex, unique passwords and update them every 90 days for maximum account security.  

• Use a separate, business-related email address for Central Dispatch activity. 

• If you or one of your employees receives an MFA code without attempting to log in, you should change your password immediately. 

• Never share your email credentials with anyone. 

Protect your business by setting up User Management today – it’s one of the easiest and most effective ways to improve your account security.