What it looks like

A bad actor poses as a real logistics company to steal vehicles or carry out a scam. They may use a legitimate company’s credentials, or create an account using fake documents. They will often offer unusually high prices for scam jobs, or contact carriers and request that they re-route someone else’s vehicle to them.

What we’re doing

We are constantly evolving our vetting process alongside the changing market landscape to ensure only legitimate companies gain access to our marketplace. We’re also working to take down fake websites that lure carriers into entering their FMCSA details where they are stolen by scammers.

What you can do

Set up User Management to give each person in your organization their own log in, and avoid the risks of sharing account details. You should also use strong passwords on each account, and be wary of phishing scams attempting to steal your account credentials or FMCSA details.

What it looks like

A fake carrier will accept a load, then re-dispatch it to a real carrier without telling the shipper. So when the real carrier completes the delivery, the fake company can collect the payment. Re-posted loads and conflicting details on bills of landing are signs of double brokering.

What we’re doing

Along with monitoring for high-risk activity and deactivating fraudulent accounts, we’ve provided shippers with a new dispatch experience that provides stronger visibility into carrier credentials, and can help them identify double brokering scams.

What you can do

Ensure you have a dispatch sheet with a named driver and company before releasing vehicles. At the pick-up location, always check if the delivery truck has a valid MC number that matches the one listed on the dispatch sheet. You should check their driver’s licenses, and make confirmation calls with all parties. See our full safety checklist for more tips.

What it looks like

A bad actor contacts a carrier and attempts to divert drivers to a new drop-off location where they steal the vehicle. These scammers will typically pose as the shipper through text, email, or phone call, and will often offer the carrier extra money for the inconvenience.

What we’re doing

We’re partnering with Cox Automotive cybersecurity to investigate reported cases of theft and take action when necessary. We’re monitoring and taking down phishing sites used to access FMCSA credentials and transportation platform accounts weekly.

What you can do

Never trust any links received via email and/or text from third parties directing you to Central Dispatch or asking you to log-in or provide account information

Carriers. Verify that any text, call, or email sent to you is from the assigned shipper before following new delivery instructions, and be wary of unusually high offers. Take extra precautions if anyone offers money to re-route you mid – delivery. Protect your business with these prevention tips.

Shippers. Vet all your partners’ credentials before doing business with them,​ including their FMCSA details, insurance, and Transactional Ratings. Use Real-Time Tracking tools to see where your vehicles are throughout the transport process.