Tips for Rating & Reviewing Transactions

Transactional ratings and reviews are a vital part of the Central Dispatch platform. They help everyone make better partnering decisions, reward top-performing businesses, and serve as a place to disclose issues that come up during a job. It’s important that you fully understand our ratings system, so you can leave reviews that are clear, fair, and accurate.

Because leaving more accurate ratings doesn’t just help others —  it helps you grow your business network and transact with new partners confidently!

About each rating category

• Overall: When evaluating your overall experience working with a partner, consider if you would do business with them again. Keep in mind the entire experience of the job, not just the outcome.
• Timeliness: Timeliness refers to meeting the contracted timing for pickup, delivery, and any other agreed checkpoints. If it was late, were there external delays that held up the shipment? Was it local or long-distance? How late was it?
• Communication: This rating measures how easy it was to get in touch with a partner, and how clear they made their instructions or expectations. Were they easy to work with? Were they quick to respond to questions? Were they professional?
• Documentation: Use the documentation rating to evaluate their handling of important paperwork like gate releases and invoicing. Were all documents made easily available? Was the paperwork ever sent late? Was it filled out completely and correctly?

The importance of leaving a written review

While rating across the different categories is important, it sometimes doesn’t tell the full story. Use the “Additional Comments” section to get into more details about working with a partner, and explain why you gave the ratings you did. 

This is the place to call out specific things you liked about working with a particular partner, which is extremely helpful for other businesses who might have similar needs or preferences as your own. 

So don’t be afraid to get detailed! And if you need to call out things that caused problems on a job, keep your tone and language constructive. All comments are reviewed to make sure our content guidelines are being followed.

Resolving disputes privately

Once posted, Central Dispatch ratings and reviews cannot be changed. So before leaving a negative rating or review, you’ll be prompted to reach out to the other party and resolve any disputes directly with them. Be sure to take advantage of this feature if you think any problems or misunderstandings can be solved privately.

What if my review was rejected?

If your review is ever rejected, you can always resubmit within 45 days of the job’s completion. Just visit the “Rejected Ratings” tab on your business profile page to see exactly why your rating was rejected. You’ll also receive an email notification with a full list of our content guidelines and can access them when writing a comment.

Rating canceled transactions

If someone you’ve partnered with cancels a job for any reason, you can still give them one overall rating and write a review. Please note any specific issues related to the cancellation, and partner with more confidence, knowing you’ll be able to hold everyone accountable for every transaction on Central Dispatch.

For a step-by-step video guide on Transactional Ratings, click here