Checklist: Stay Safe at Every Step of the Shipping Process

With fraud on the rise across the transportation industry, it’s more important than ever to protect yourself at every step of the process. Read these guidelines to make sure you’re staying safe from dispatch to delivery.

Secure Your Account*

• Set up User Management to give each person in your organization their own log in, and avoid the risks of sharing account details.
• Assign each person a role, and decide who can see sensitive business information.
• Multi-factor authentication is automatically enabled. Set up your phone number as the verification method.
• Owners and admins should review the user history regularly to monitor unexpected changes.

Verify Your Carrier Partners

• Navigate to the carrier’s Central Dispatch profile to check their FMCSA details and view available insurance documents.
• Contact the insurance provider and ask to be added as a certificate holder, and conduct your own insurance validation outside of Central Dispatch.
• Review each carrier’s Transactional Ratings to get an idea of their performance history and see if they’re right for you.

Communicate In-Platform

• Use our dispatch system to assign vehicles and reduce the risk of scams and create a digital paper trail for added peace of mind.
• Encourage carriers to assign each load to a specific driver, so you can easily verify driver identity at pickup.

View Real-Time Tracking

• Real-time tracking lets carriers send you location and delivery updates to your device, giving you more visibility and peace of mind.
• Request your carriers use the Central Dispatch carrier mobile app and enable real-time tracking.

Confirm ID At Pick-Up

• Make sure your pick-up agents review the dispatch sheet to confirm the driver’s name and company.
• Check their MC#, driver’s license, and make confirmation calls with all parties in case of discrepancies.
• Rate and review your carrier partner after delivery is complete to help other shippers make informed partnering decisions.

Trust Our Team

• Our newly-formed Marketplace Integrity team is constantly evolving our vetting processes and enhancing integrity across the transportation lifecycle.
• We’re partnering with other industry leaders to lobby Congress, advocating for stronger protections against automotive fraud and encouraging action and accountability from the FMCSA.

Learn more about staying safe while transporting vehicles at centraldispatch.com/secure

*While Central Dispatch is here to support you with best practices to keep your account secure, you are responsible for any conduct that occurs on your account.