Checklist: Stay Safe and Protect Your Business from Fraud

With fraud on the rise across the industry, it’s more important than ever to protect your trucks and cargo. Read these guidelines to make sure you’re staying safe from dispatch to delivery.

Secure Your Account*

• Set up User Management to give each person in your organization their own log in, and avoid the risks of sharing account details.
• Assign each person a role, and decide who can see sensitive business information.
• Multi-factor authentication is automatically enabled. Set up your phone number as the verification method.
• Owners and admins should review the user history regularly to monitor unexpected changes.

Protect Your FMCSA Details

• Use strong passwords and never share your FMCSA details with anyone.
• Make sure that your USDOT# and authorization status is up-to-date on Central Dispatch, so shippers can easily verify you.

Identify Common Scams

• Be wary of unusually high offers, they are usually a sign of fraudulent behavior. If an offer looks too good to be true, it probably is.
• If you ever see a different carrier’s name on a Bill of Lading, it’s likely they are double brokering a load.
• Scammers will often pose as shippers and offer extra money to reroute vehicles. So be cautious of anyone requesting to change a vehicle’s pick-up location.

Secure Communications During Transit

• Encourage shippers to dispatch vehicles to you using our fully electronic dispatch system: it greatly reduces the risk of falling victim to fake texts and phone calls.
• Be sure to assign each load to a specific driver, so shippers can easily verify driver identity at pickup.
• If a shipper requests to change delivery instructions, it’s important to update the dispatch sheet in Central Dispatch to match.

Review After Drop-Off

• After delivery, always rate and review your carrier partner. It’s a great way to help others avoid bad actors, and create a more transparent marketplace.
• You can choose to publish your review later at a later date, you can more confidently and honestly rate your partners.

Trust Our Team

• Our newly-formed Marketplace Integrity team is constantly evolving our vetting processes and enhancing integrity across the transportation lifecycle.
• We’re partnering with other industry leaders to lobby Congress, advocating for stronger protections against automotive fraud and encouraging action and accountability from the FMCSA.

Learn more about staying safe while transporting vehicles at centraldispatch.com/secure

*While Central Dispatch is here to support you with best practices to keep your account secure, you are responsible for any conduct that occurs on your account.