User Management

Manage your entire team

Control who can access certain features and shipping information for enhanced security

User Management empowers business owners to take control of their team and set their own security permissions. Create individual logins for every employee and contractor, decide who can access certain features, who can view sensitive information, and eliminate the risks of a single login.

Self Service

Set up personal Central Dispatch accounts for each individual employee or contractor on your team.

Permission Granted

Assign individual employee accounts to a role, each with its own unique security permissions and feature access.

Under Control

Decide who in your organization can access certain features, and who can see sensitive business and shipping information.

Company Connections

Drivers and contractors can be affiliated with more than one company within the platform, using one account.

User Management Overview

Add users and assign roles

Click “Add User,” select a role, and enter their email address. They’ll get an invitation to join your Central Dispatch team. A description of the permissions associated with each role is included.

See active and pending users at-a-glance

All users that have accepted your invite appear in the Active Tab. The Pending Tab tracks users that have not yet accepted your invite. You can resend or cancel the invite in the pending tab, if necessary.

Find a user or group of users

Easily search for a specific user or multiple users at once with the search bar just above the user list. You can filer the list by name, role, and email address.

Contact information at your fingertips

Your user list also acts as an address book for all your drivers, employees, and contractors. Look up email and phone information anytime in the User Management dashboard.


How does User Management work?

Business Owners can go to the Manage Users tab, start adding new users to their team and customize permissions. For additional detail, please review the User Management video demo.

Am I required to use User Management?

Yes. Since we require a 2-step login process for every time you log in to Central Dispatch, any employees or contractors that want to access the platform will need to have their own individual accounts set up through User Management. This makes login for everyone easy, and adds an extra layer of protection for your primary Owner account.

What are the permissions associated with each role?

Owners: Full company management permissions.
Admins: Full site access, and can manage admins, managers, standard users, and drivers.
Managers: Full site access, and can manage standard users and drivers.
Standard Users: Full site access but cannot manage users.
Drivers: Can only access their assigned roles.

See the full list of permissions here.

As a business owner, can I edit the role of a user?

Yes, the role is the only information that can be edited. Please note, if email or other information needs to be changed, the user will need to log into their account to update it.

As a business owner, if my account is deactivated and then reactivated, will the prior users be visible?

Yes, once reactivated, all users with access to that company will be visible again and able to take action for their specific role.

What actions are available to Owners, Admins, and Member Managers when managing users?

Users with the role of Owner, Admin, or Member Manager can invite other users, assign roles, delete users and change permissions. Please note that users can only add or delete users at the same role level or below, and they cannot delete themselves.

What actions are available to users with the Standard or Driver role?

Users with the role of Standard or Driver can only access and update their own profile, including email address, cell phone number and username.

Take control of your vehicle transportation

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