Partnering Safely: Best Practices for Carriers

At Central Dispatch, our biggest priority is your security. We’re continually working to ensure that our marketplace is the safest place to find loads online, and part of that is making sure carries know how to keep their account secure and partner with shippers safely.

As we continuously update our security features, ensure only shippers can post loads, and suspend users who do not abide by our terms, there are some easy steps you can take to conduct business on the Central Dispatch marketplace in complete confidence.

Best practices for carriers:

• Always check the shipper’s Transactional Ratings to gauge how the company has performed on prior jobs and interacted with other carriers.
• Check the price compare tool to ensure you’re getting the best possible market rate for every job you take.
• Always complete the dispatch process on the Central Dispatch platform. Transactions made over the phone or otherwise outside our platform create more uncertainty, and higher potential for conflicts between the two parties.
• Be cautious of unsolicited or “look-alike” outreach asking you for account or personal information, or requesting that you access unknown links or files. Help keep the marketplace a safe place for all and report suspicious activity through the Feedback button.
• Use the new User Management system to create individual accounts for your employees or contractors, set guardrails on what business information they can view, and eliminate the risk of sharing login credentials.
• Make sure your current email address and phone number are both linked to your owner account, so you can use our 2-step login process. It’s the best way to protect against unverified logins.

We welcome feedback from our users. Please reach out to us with any concerns or suggestions, so we can work to continually roll out new security features and policies that help make the Central Dispatch marketplace a safe place to operate for everyone.

Shippers and carriers are responsible for determining what partners they want to do business with and validating any credentials. Central Dispatch is not a party to any agreements.