Control who can access certain features and shipping information for enhanced security with User Management. View the full list of permissions and actions available to each role.

Take control of your Central Dispatch User Management. Watch the video to learn how.

We heard you. More fair and balanced rating windows are here! 

We’ve made an important fairness and trust improvement to our Transactional Ratings system, one driven directly by carrier feedback. 

With the introduction of dynamic rating windows, Central Dispatch now automatically adjusts the rating period based on the load’s payment terms. That means carriers can now rate shippers after payment is due, ensure ratings reflect payment behavior, and more accurately capture their experience. 

You may notice that rating windows vary from one load to another. That’s by design. Each window is tailored to match the agreed-upon payment terms, creating a more balanced and fair system for everyone involved. Most importantly, this update reflects real-world payment experiences and creates more transparency across the marketplace. 

Learn more about Transactional Ratings here. 

Introducing an all-new way to access your Central Dispatch account. With the authenticator app, you receive a time-based sign-in code that’s instantly accessible right from your phone! 

Why We’re Doing This 

The authenticator app gives you a secure way to complete multi-factor authentication (MFA) without relying on email or SMS, and provides a reliable alternative when text message codes aren’t available. It’s part of our commitment to protecting users, and ensuring everyone can easily access their account. 

What it Means for International Users 

Users outside the United States, Canada, and Puerto Rico (whose phone numbers do not support text verification) will be required to enroll in the authenticator app.  

What it Means for Domestic Users 

Domestic users can choose to enroll as a preferred verification method, or as an alternative method in case of issues or outages with text codes.  

Sign in via the authenticator app will be rolling out to users starting in April through late May. Learn more about the app and how to use it in our user guide. 

Recorded at the NADA Show 2026

Transcript:

Matt Newton, Director of Product, Central Dispatch:

Hey everybody, I’m Matt Newton, Director of Product for Central Dispatch. Today, I want to show you how Central Dispatch is leading the automotive industry in a new standard of trust and security with government ID‑backed verification for our user base of more than 60,000 users across the platform.

Fraud in the automotive transportation industry has become more frequent, more sophisticated, and more costly. As the industry becomes more digital, fraud has emerged as a growing challenge for dealers, brokers, and carriers. To combat this risk and strengthen overall marketplace security, Central Dispatch now requires all users to verify their identities—ensuring every user is linked to a real, trusted individual.

Central Dispatch is the first logistics marketplace to implement platform‑wide identity verification, reinforcing our position as the most trusted and secure marketplace in the industry. What does this mean for you? It means you can have greater confidence in who you’re working with on Central Dispatch.

ID verification also helps us identify situations where users may have multiple usernames. With this process, we can enforce a one‑user, one‑username standard while still ensuring individuals have all the access they need within the platform.

The verification process is simple. All that’s required is a smartphone or tablet with a camera and a government‑issued ID. Users scan their ID, take a quick selfie, confirm their information, and that’s it.

All new and existing users are required to complete ID verification to continue accessing the Central Dispatch marketplace. Users who do not complete verification will no longer be able to access the platform.

To support this rollout, we’ve partnered with Socure and other leaders in the digital identity verification space. These partners work with more than 3,000 organizations, allowing us to apply proven best practices directly within our platform. Our identity verification experience supports IDs from more than 180 countries, including driver’s licenses, passports, national IDs, and green cards—ensuring our diverse, global user base can complete the process quickly and easily.

ID verification builds on, but does not replace, the other security measures Central Dispatch has implemented. These include enhanced multi‑factor authentication at login and when making changes to user or company profiles, as well as notifications for profile updates or when a new device accesses an account.

We’ve also introduced a new carrier scorecard designed for dealers. This scorecard provides a snapshot of carrier information sourced directly from FMCSA, along with transactional ratings that reflect carrier performance on Central Dispatch.

Together, these security measures—combined with ID verification—form the foundation of a more secure, trusted marketplace and support a safe, end‑to‑end experience on Central Dispatch.

Thank you for your time, and I hope you enjoy the rest of your time here at NADA.

Central Dispatch Head of Business, Lainey Sibble, joins other experts to discuss the current state and future of fraud prevention in the automotive logistics industry, including vehicle custody and identity verification.

Phishing scams in the auto logistics industry are becoming more common and more sophisticated. But understanding the warning signs, how to defend against them, and where to report scams significantly reduces your risk, and creates a safer marketplace for everyone.

Know the Warning Signs

The most common phishing scam is credential harvesting. Bad actors will impersonate Central Dispatch or another legitimate company via an email or text, then direct you to a fake website designed to steal your login credentials, payment details, or US DOT information. Watch out for these warning signs, so you can identify attacks before they start.

Unusual Sender Email: Phishing emails will always come from lengthy, complex, or otherwise strange-looking email addresses. All legitimate emails from us will come from:

• reply@messages.centraldispatch.com
• do-not-reply@centraldispatch.com
• An official @centraldispatch.com or @coxautoinc.com domain.

Lookalike Domains: Though scammers can create fake websites that look nearly identical to the official Central Dispatch site or login portal, they always use domains with noticeable character changes, like cëntraldispatch.com.

These fake links can appear in emails or text messages and often look convincing at first glance—but the URL itself will not match Central Dispatch’s official domains.

Legitimate URLs will always contain centraldispatch.com with no special characters or alterations, such as:

• www.centraldispatch.com
• app.centraldispatch.com
• id.centraldispatch.com

Urgent or Threatening Language: Phishing scams typically use intense language in order to get you to act fast without thinking. Be wary of any messages with sentences like: “Act now or your account will be locked” or “Your service will be discontinued.”

How to Protect Yourself

Use Extreme Caution: We will never ask for passwords, payment details, ACH, or US DOT information through an email or text. Any message requesting you to take actions involving your sensitive information are very likely phishing scams.

Verify Sender Email & URLs: Closely examine messages before clicking any links or downloading attachments. Hover over the sender’s display email name to reveal the true address and see if it looks unusual. Be sure to double check all domains and URLs for extra letters, special characters, or alterations.

If you have doubts, type “centraldispatch.com” directly into your browser and confirm the requests. This ensures you’ll reach our legitimate web page.

Secure Your Account: To add an extra layer of security to your account, set up User Management. This gives each user in your organization their own set of log in credentials, and lets you control their access to sensitive information—dramatically reducing the risk and impact of stolen credentials. You should never share your Central Dispatch log in credentials with anyone.

Report Suspicious Activity: If you receive a suspicious message, report it to our Marketplace Integrity Team. It helps us track scam patterns, investigate cases, and provide you with more personalized security guidance.

Contact the Marketplace Integrity Team at CentralDispatchFraudClaims@coxautoinc.com or by phone at 800‑928‑7869.

Security isn’t just a technology challenge—it’s a shared responsibility between platforms and the people who use them. So while your awareness remains your strongest defense, we’re continually working behind the scenes to root out bad actors, and create new tools to help you stay safe.

Dear Central Dispatch Customers, 

We want to share an important update about something that reinforces our commitment to the security, transparency and integrity of your Central Dispatch experience. 

For years, we’ve invested heavily in building Central Dispatch into the industry’s leading logistics marketplace. We’ve worked hard to earn your confidence through secure connections, transparent operations, and features you can rely on. Recently, we’ve had to take legal action to protect that integrity. 

What Happened 

We became aware that Super Dispatch was accessing Central Dispatch without authorization, obtaining customer login credentials, harvesting our data, and making false advertising claims about our platform’s capabilities and their products’ integration with our system. We first tried resolving this directly with Super Dispatch, but those efforts weren’t successful.  

In April 2024, we filed a lawsuit to stop these practices. Even as we worked toward resolution, their problematic practices escalated. We’re pleased to report that a consent injunction—an order agreed to by both parties and adopted by the court—has been entered in federal court that puts permanent restrictions in place. 

What This Means for You 

The consent injunction requires Super Dispatch to permanently stop:

• Offering a web browser extension that interacts with the Central Dispatch platform
• Offering products to post loads on the Central Dispatch platform
• Obtaining Central Dispatch login credentials from Central Dispatch customers or from any other source
• Using known Central Dispatch information, ratings, and pricing data for their products
• Using unauthorized automated means to scrape data from Central Dispatch
• Falsely claiming or implying that Central Dispatch lacks certain features
• Falsely claiming or implying that Super Dispatch’s products integrate with or interact in any way with Central Dispatch or that Central Dispatch is affiliated in any way with Super Dispatch

This is part of our ongoing efforts to make sure you know exactly where your loads are posted, who has access to information, and that every tool you’re using to connect with Central Dispatch is authorized and secure. We will work to provide customers who may have been using unauthorized Super Dispatch functionality as much notice as possible before any changes occur, and we’re proactively helping clients transition to supported options.

Why This Matters 

In an industry where fraud prevention and data protection are increasingly critical, how companies connect to platforms and treat information matters enormously. The outcome of this case reinforces that there’s a right way to compete: secure, honest and with integrity. Anything less undermines trust for everyone in the ecosystem.

We believe you deserve to work with partners who play by the rules—companies that compete through innovation rather than shortcuts. That’s the standard we hold ourselves to, and it’s the standard we expect from anyone operating in this space. 

What’s Next 

Central Dispatch operations continue uninterrupted, and we’re doubling down on our commitment to security, transparency, and innovation. You can expect continued investment in connected tools that make it easier to move vehicles faster and more efficiently, plus the peace of mind that comes from working with a platform that prioritizes your trust above all else. 

If you have any questions about how this might impact your Central Dispatch experience, please reach out to our Customer Support team at 800-928-7869.

Thank you for your continued partnership. 

Sincerely, 

Lainey Sibble

Head of Central Dispatch

Beginning in January, Central Dispatch is taking an important step toward creating a safer, more secure marketplace for all: identity verification. This process will help confirm every Central Dispatch account is linked to a real individual, add a strong layer of protection against unauthorized access, and make Central Dispatch the first automotive logistics marketplace to implement ID verification. 

All customers must complete ID verification to continue accessing the marketplace—and completing the process is fast and easy! All you need is a smartphone or tablet with a camera and a government-issued ID. Central Dispatch does not collect or store your personal information. Identity verification is securely completed through our trusted partner, Socure—a leading digital verification platform used by over 3,000 organizations.

To complete verification, you’ll follow a few simple steps before logging in, then continue using Central Dispatch as you usually do: 

1. Go to the Central Dispatch log in page, and click “Start Verification” to begin the process. 

2. Verify your legal name to continue. 

3. Continue on your phone by receiving a link via SMS, or by scanning the QR code. 

4. Follow the prompts to start verification and consent to verify ID. 

5. Use your phone’s camera to scan the front and back of your government-issued ID.  

6. Take a selfie to confirm you match the individual featured in the ID.  

7. Return to the device where the process started to validate or edit your information. 

8. That’s it! You’ll receive a success or failure message after completing. 

9. If you receive a failure message, try one of these best practices to ensure best results: 

• Don’t use the back button 

• Complete the process at one time and limit delays in steps of the process 

• Review information before proceeding to the next step 

We all play a part in building a safer, more secure marketplace for shipping vehicles. Let’s keep working together to protect our industry from fraud and helping to ensure Central Dispatch remains a trusted platform for everyone. 

Selecting the right transportation partner is one of the most important decisions for dealers, fleets, and shippers. In this episode of the Auto Remarketing Podcast, Central Dispatch leaders Shanna Wise and Blake Bentley share expert guidance on what to consider before making that choice. They outline five key questions that can help businesses protect their vehicles, reduce risk, and ensure a smooth shipping experience.

The discussion goes beyond the basics, addressing common challenges in automotive logistics and how technology like electronic bills of lading (eBOLs) can improve transparency and accountability. Shanna and Blake also highlight why clear communication and verified credentials matter when building trust with carriers. If you’re looking for practical steps to strengthen your transportation strategy, this episode is packed with insights you won’t want to miss.