More informed partnering decisions are just a click away. Carriers can now view any shipper’s scorecard, right from the search results page! Just click a shipper’s name to open up a slide-out displaying their comprehensive profile, including company details, Central Dispatch ratings, warnings, and other key information.
It’s the best way to get a more detailed look at any shipper’s performance history, in fewer clicks. Try it out today!
Learn more about the shipper scorecard and how to access here.
Click on the shipper’s name on the listings page to open a slide-out that displays the Shipper’s Scorecard, allowing the carrier to make faster, more informed decisions and reduce risk.
Clicking on shipper’s name from the listing card opens a slide-out form with comprehensive shipper information, including:
- Company details: Name, type, address, owner, phone, and email
- Performance data: Overall rating, number of ratings, average rating for the last 90 days (or “No recent ratings” if none), year established, and membership duration with Central Dispatch (with warnings for accounts less than 30 days old)
- Key metrics: Percentage of time payment terms were met, percentage of time carriers said they would work with the shipper again
- Warnings: Recent changes (last 30 days) to company email, phone number, address, or owner name
- Legal disclaimer: Please note, this data is for informational purposes only, and it is your responsibility to independently verify the information of anyone you do business with through the site
- Carriers can click on View Company to view full company overview in a new tab or dismiss the slide-out form and return to the listings page.
Recorded at the NADA Show 2026
Transcript:
Matt Newton, Director of Product, Central Dispatch:
Hey everybody, I’m Matt Newton, Director of Product for Central Dispatch. Today, I want to show you how Central Dispatch is leading the automotive industry in a new standard of trust and security with government ID‑backed verification for our user base of more than 60,000 users across the platform.
Fraud in the automotive transportation industry has become more frequent, more sophisticated, and more costly. As the industry becomes more digital, fraud has emerged as a growing challenge for dealers, brokers, and carriers. To combat this risk and strengthen overall marketplace security, Central Dispatch now requires all users to verify their identities—ensuring every user is linked to a real, trusted individual.
Central Dispatch is the first logistics marketplace to implement platform‑wide identity verification, reinforcing our position as the most trusted and secure marketplace in the industry. What does this mean for you? It means you can have greater confidence in who you’re working with on Central Dispatch.
ID verification also helps us identify situations where users may have multiple usernames. With this process, we can enforce a one‑user, one‑username standard while still ensuring individuals have all the access they need within the platform.
The verification process is simple. All that’s required is a smartphone or tablet with a camera and a government‑issued ID. Users scan their ID, take a quick selfie, confirm their information, and that’s it.
All new and existing users are required to complete ID verification to continue accessing the Central Dispatch marketplace. Users who do not complete verification will no longer be able to access the platform.
To support this rollout, we’ve partnered with Socure and other leaders in the digital identity verification space. These partners work with more than 3,000 organizations, allowing us to apply proven best practices directly within our platform. Our identity verification experience supports IDs from more than 180 countries, including driver’s licenses, passports, national IDs, and green cards—ensuring our diverse, global user base can complete the process quickly and easily.
ID verification builds on, but does not replace, the other security measures Central Dispatch has implemented. These include enhanced multi‑factor authentication at login and when making changes to user or company profiles, as well as notifications for profile updates or when a new device accesses an account.
We’ve also introduced a new carrier scorecard designed for dealers. This scorecard provides a snapshot of carrier information sourced directly from FMCSA, along with transactional ratings that reflect carrier performance on Central Dispatch.
Together, these security measures—combined with ID verification—form the foundation of a more secure, trusted marketplace and support a safe, end‑to‑end experience on Central Dispatch.
Thank you for your time, and I hope you enjoy the rest of your time here at NADA.
Features:
- A Cleaner design, making it easy to find the information you need available on Central Dispatch.com and the mobile app
- Vehicle information is located along the left side of the invoice, which includes pick-up and delivery dates, invoice date, origin and destination, and vehicle information
- Load ID, along with Shipper and Carrier information, is located at the top
- Payment terms is located in the main section
- Note: Users with a Driver role will not see load price on the invoice
Note: The Notes and Contract Terms sections were removed since they are relevant to the dispatch function, and are part of the Dispatch Sheet.
Central Dispatch Head of Business, Lainey Sibble, joins other experts to discuss the current state and future of fraud prevention in the automotive logistics industry, including vehicle custody and identity verification.
This edition of Central Dispatch Highlights includes the warning signs of phishing scams and a new enhancement to the carrier mobile app.
Carriers: Find Loads in the Central Dispatch Carrier App
With our latest enhancement to the carrier app, you can search, browse, and filter the load board right from your phone! Learn all about the app and this update in our blog post.
Shippers: See How One Dealer Is Saving Time and Money with Central Dispatch
Tahir Ilyas is using Central Dispatch to save countless hours and hundreds of dollars per car! Watch his story to see how he’s taking advantage of all the tools and services that Central Dispatch has to offer.
Stay Protected from Phishing Scams
Phishing scams in the auto logistics industry are on the rise, and it’s our role as THE logistics marketplace to make sure you know what to look out for. By staying aware and vigilant at every step, you can keep your business safe from dispatch to delivery!
Phishing scams in the auto logistics industry are becoming more common and more sophisticated. But understanding the warning signs, how to defend against them, and where to report scams significantly reduces your risk, and creates a safer marketplace for everyone.
Know the Warning Signs
The most common phishing scam is credential harvesting. Bad actors will impersonate Central Dispatch or another legitimate company via an email or text, then direct you to a fake website designed to steal your login credentials, payment details, or US DOT information. Watch out for these warning signs, so you can identify attacks before they start.
Unusual Sender Email: Phishing emails will always come from lengthy, complex, or otherwise strange-looking email addresses. All legitimate emails from us will come from:
- reply@messages.centraldispatch.com
- do-not-reply@centraldispatch.com
- An official @centraldispatch.com or @coxautoinc.com domain.
Lookalike Domains: Though scammers can create fake websites that look nearly identical to the official Central Dispatch site or login portal, they always use domains with noticeable character changes, like cëntraldispatch.com.
These fake links can appear in emails or text messages and often look convincing at first glance—but the URL itself will not match Central Dispatch’s official domains.
Legitimate URLs will always contain centraldispatch.com with no special characters or alterations, such as:
- www.centraldispatch.com
- app.centraldispatch.com
- id.centraldispatch.com
Urgent or Threatening Language: Phishing scams typically use intense language in order to get you to act fast without thinking. Be wary of any messages with sentences like: “Act now or your account will be locked” or “Your service will be discontinued.”
How to Protect Yourself
Use Extreme Caution: We will never ask for passwords, payment details, ACH, or US DOT information through an email or text. Any message requesting you to take actions involving your sensitive information are very likely phishing scams.
Verify Sender Email & URLs: Closely examine messages before clicking any links or downloading attachments. Hover over the sender’s display email name to reveal the true address and see if it looks unusual. Be sure to double check all domains and URLs for extra letters, special characters, or alterations.
If you have doubts, type “centraldispatch.com” directly into your browser and confirm the requests. This ensures you’ll reach our legitimate web page.
Secure Your Account: To add an extra layer of security to your account, set up User Management. This gives each user in your organization their own set of log in credentials, and lets you control their access to sensitive information—dramatically reducing the risk and impact of stolen credentials. You should never share your Central Dispatch log in credentials with anyone.
Report Suspicious Activity: If you receive a suspicious message, report it to our Marketplace Integrity Team. It helps us track scam patterns, investigate cases, and provide you with more personalized security guidance.
Contact the Marketplace Integrity Team at CentralDispatchFraudClaims@coxautoinc.com
Security isn’t just a technology challenge—it’s a shared responsibility between platforms and the people who use them. So while your awareness remains your strongest defense, we’re continually working behind the scenes to root out bad actors, and create new tools to help you stay safe.
Welcome to Central Dispatch! We’re excited for you to start finding loads with us. Read this start guide to make sure you have your account set up properly, and you’re ready to take full advantage of everything our platform offers.
1. Set Up Account
Confirm your company profile
We automatically populate your company profile based on the details you provided at sign up. Be sure to confirm all your info is correct by clicking your name in the top right of the screen, then clicking “Company Profile” from the dropdown menu. You can also add your business contacts and edit their roles (Owner, Billing, Listing, Dispatch), edit your account preferences, manage your preferred and blocked shipper list, and more.
For more details on setting up your profile, see our user guide >
Set up User Management
User Management gives each employee or contractor in your organization their own Central Dispatch log in — greatly reducing the risk of identity fraud and unauthorized access. It also allows you to assign each team member a role, giving you control over who can access certain features, and who can view certain business information.
Getting started is easy. Just click your name from any page on Central Dispatch and select “Manage Users” from the account dropdown. From this screen, you can add new users, assign their role, or edit any current user.
Adding a new user automatically sends an invitation to the email address you enter for them. Members of your team need to accept the invite before becoming active users.
Get an in-depth look at User Management in this step-by-step video tutorial >
Access and set up billing
To set up your payment methods and billing, click your name at the top right of the screen, then click “Billing” from the dropdown menu. Here you can add or edit your preferred credit or debit cards, pay invoices, view your billing history, toggle on automatic payments, and upgrade or change your subscription.
For more on billing set-up and payment, read our user guide >
Manage your subscription
To view or change your subscription, go to the “Your Subscription” area in the “Billing” page, then Click “Manage Subscriptions.”
There you’ll see all the details of your current plan, and add-on options like Price Check Plus and notifications. You can easily make changes in just a few clicks by selecting a new plan or add-on and hitting “Update Subscription.”
2. Searching & Managing Loads
Search for loads
With your profile, users, and billing set up, you’re ready to start searching for loads! From the Account Dashboard, click “Find Shipments,” and click “Search Vehicles” in the drop down menu.
Next, enter your preferred region of origin and delivery destination. To narrow your search even further, scroll down the page where you can filter by vehicle type, trailer type, number of vehicles, or minimum payment.
Toggle on the “Search Along Route” button to see vehicles that will be ready for pickup in the timeframe your truck is traveling through the area. Search results will show you the origin and destination, type of vehicle, price offered (including per mile), and the shipper’s company info.
Use our “Price Check” tool to bring up a table containing recent loads similar to yours and their listed price, helping you secure a fair, competitive rate. Or upgrade to access “Price Check Plus” for even more listing insights, and AI-powered pricing recommendations.
You can also sign up for our Saved Search Notifications, which sends you alerts when loads matching your preferences have been posted to the marketplace, so you never miss a load.
Once you find a load that interests you, make sure to review the shipper’s Central Dispatch profile and ratings before doing business with them. On their profile, you’ll see the shipper’s overall rating, as well as ratings for different categories like Timeliness, Communication, and Documentation. If you’re confident in a shipper’s profile, give them a call and accept the job.
For more on searching loads, watch this step-by-step video tutorial >
Managing your loads
Once you’ve accepted a job, the shipper will dispatch the load to you electronically, giving you all the information you need to pick up the vehicle and get started. No paperwork required!
Just navigate to “Find Shipments,” then “Dispatches” and view the dispatch details. The “Dispatches” page is also where you’ll keep track of all your loads on Central Dispatch. Whether they’re currently being dispatched, have been delivered, picked up, or were canceled.
All these important records are automatically updated, and can be accessed anytime, anywhere there’s an internet connection.
For more on managing loads, view our user guide >
Download the Central Dispatch App
We highly recommend downloading the Central Dispatch carrier mobile app, where you can complete vehicle inspections, send eBOL documentation, and share real-time delivery status updates with shippers on every load.
For more on the app, view the demo video >
3. Rate Shippers
Once a job is complete, use the Transactional Ratings system to rate and review your partners. This system allows you to give each transaction an overall rating, plus ratings in three distinct categories: Timeliness, Communication, and Documentation.
We recommend leaving a written review to give more details on your experience working with them. You can also choose when your review is published, giving you the confidence to share your full experience and provide honest feedback.
Be as fair and thorough as possible when describing your carrier partner’s performance, so other shippers can make better, more informed partnering decisions.
For more on Transactional Ratings, watch the demo video >
4. Additional Resources
Want to fully maximize your Central Dispatch subscription? Be sure to check out our Resource Center, where we’re always adding new content like in-depth video tutorials, thought leadership, and new feature announcements. It’s the best way to keep up to date with the platform, and ensure you’re using every tool to your advantage!
Ready to search for your first load? Get started! >
Download the app today!
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Digital tech has brought so many changes to automotive transportation. So why manage loads the same old way? The Central Dispatch carrier app puts some of the most critical platform features right at your fingertips, helping you work with more speed and ease, from anywhere you need to.
NEW: Find Loads On-the-Go
You don’t need to be at the office to keep your trucks full and moving. The mobile app brings all your favorite load board features into a simplified mobile interface, so you can find, apply for, and secure profitable shipments from anywhere.
Search for loads with a specific origin and destination, look along your preferred routes, and enjoy all the same filters available in your desktop workflow. Learn more about searching for loads in the app here.
Instant Delivery Updates
Forget the back-and-forth phone calls. The carrier app’s Real-Time Tracking feature lets you send live delivery and status updates straight to a shipper’s desktop or mobile phone!
Just enable Real-Time Tracking in the app’s “Settings” menu, and shippers will see the exact location of their vehicle on an interactive GPS map, and receive automatic pickup and drop-off updates. There’s no better way to give customers more transparency and peace-of-mind.
Faster Inspections
Vehicle inspections are one of the most critical parts of any logistics operation, and now they can be the smoothest, most efficient part too! The carrier app lets drivers complete the entire inspection process from start to finish, right from the convenience of their phone.
Simply take photos, mark damages, write notes, and collect signatures — all in one smooth and intuitive process. Whether picking up or dropping off, your drivers will be able to quickly get vehicles verified and get back on the road.
Shippers can even request that inspections be completed on the app directly from the dispatch experience in order to streamline the process for everyone.
Easier EBOL Sharing
Stay flexible on the road. With dynamic EBOL viewing and sharing available right in the app, you can keep shipments running smoothly from anywhere. All you need is the shipper’s email address, and you’re ready to seamlessly send over documents and shipment updates for stronger, easier connections with customers.
Add Expenses
The mobile app lets you add incremental expenses for greater transparency with shippers, and easier bookkeeping on-the-go. Just add a new charge, fill out all the details, and the invoice will be updated automatically.
Manage Loads from Anywhere
With inspections, load search, tracking, and document sharing all in your pocket, the Central Dispatch carrier app helps carriers stay efficient and connected on the go. Start managing your loads with more speed and simplicity today — download and try out the app!
Want to learn more about the Central Dispatch carrier app? Watch the demo video >
