Letter from Leadership: Our Commitment to Marketplace Integrity

To our valued customers,

Transportation fraud has increased over the past several years, posing a serious challenge to our industry. At Central Dispatch, we recognize the impact this has on our customers, and are committed to helping combat it. Our dedicated Marketplace Integrity Team, enhanced security features, and strong partnerships with industry leaders ensure we are not only responding to these threats—but actively shaping a safer, more trustworthy marketplace for everyone.

Just in the past year, we’ve implemented numerous platform features and resources, taking quick action to help protect you against fraud and ensure you can find reputable partners. You can find a comprehensive view (shippers and carriers) of the enhancements we have made, and I want to highlight key initiatives:

Our marketplace offers User Management so you can reduce the risk of identity theft by giving your team members their own sign-in credentials and permission levels. We also implemented notifications to alert you to changes to your account, such as to approved users, profile information, or company information. Next, we have added a layer of security to your account both at sign-in and when updating important account information through multi-factor authentication. Multi-factor authentication features mobile phone verification, giving every account an extra layer of protection against unauthorized access. FMCSA details, insurance documentation, and Transactional Ratings are easily accessible on Central Dispatch profiles so you can verify your partner.

Real-Time Tracking through our carrier mobile app sends live location and delivery updates to a shipper’s device, providing a greater level of visibility and peace of mind.

These capabilities are an important step forward, but they’re just one part of a broader, ongoing effort to strengthen marketplace security.

Strengthening the Onboarding Process

We have and will continue to add new ways to verify the identities and legitimacy of users attempting to create Central Dispatch accounts.

Daily Monitoring & Fraud Detection

We use AI to identify accounts that may be engaging in non-compliant activity, analyze the behavior, and ensure prompt action where needed. So far in 2025, we’ve deactivated nearly 1,000 accounts in violation of our terms and conditions.

Fraud Investigation & Response

Backed by the power of Cox Automotive, our enterprise-wide security and information technology teams are proactively monitoring and combating fraudulent activity. This includes threat monitoring, removing phishing websites, investigating issues, and continually developing new security features.

Industry Advocacy

We are actively working with industry leaders to lobby Congress, raise awareness, and push for stronger protections against automotive transport fraud at the highest level. Please know that we hear and understand your frustration with increased levels of fraud targeting the transportation industry. We view it as our responsibility to be a leader in transportation safety and security, and to strengthen and safeguard our platform against fraudulent activity.

Combating fraud in the logistics industry is a shared responsibility, whether you’re a shipper, carrier, or vehicle pick-up location. Taking proactive measures, such as verifying identities, leveraging security tools, and following proper procedures, can prevent major issues down the road. Together, we’re shaping the most trusted logistics marketplace.

So, don’t hesitate to reach out to us anytime with suggestions or questions. Your stories give us invaluable insights into how we can ensure Central Dispatch is a trusted marketplace to ship vehicles. Together, we’ll meet this moment and reduce fraud in our industry.

For more security resources, visit centraldispatch.com/secure.

Thank you,

Lainey Sibble