Article

Two-Step Verification of Central Dispatch Accounts

What you need to know about Two-Step Verification for Sign in

March 31, 2024 .

Login screen for Central Dispatch

Two-Step Verification will assist in protecting unauthorized users from gaining access to a Marketplace account

A two-step verification process for account login requires a user to enter more information than just a password. Along with the password, users will be asked to enter a verification code sent through email or SMS.

How will it work on CD?

Sign in using Username and Password

A screen will appear to verify Access

User can choose to get through email or SMS associated with their information in their My Profile

Check your email or SMS for confirmation code

The confirmation code will be sent be email or SMS based on the client’s selection and will expire in 5 minutes

Enter confirmation code and submit

If confirmation code has expired, user can click Resend Code

FAQs

Why are you requiring two-step verification process?

User verification based solely on a username and password provides relatively weak account security. The two-step verification provides an extra layer of security for your account.

We all share a username and password for the account, how will the two-step process work for us?

Each user on your account can be set up with their own username and password under the Manage Users tab on your account.

With Managing Users, you can assign a role to each person. The role allows you to decide who on your team gets access to certain features and sensitive information and eliminates the risks that come with a shared sign-in.

Managing Users also allows you to Remove a user that is no longer associated with your company, so they do not have access to your account. Learn More About Managing Users

What if I do not have access to the email or phone number to verify the account?

If you are a user on an account, please contact the account owner and ask them to add you to their account.

If you are sharing a log-in with another company and do not have access to the verification email or phone number, you may want to consider getting your own Central Dispatch subscription.

How often will I be required to perform the two-step verification?

Each users will be prompted to log in with the two-step verification process every 90 days. The window is unique to each device, so if you log in on a desktop and on another device such as a phone you will need to complete the verification on each device.

Which phone number or email address is used to send the verification code?

The user can choose to send the verification code to either the Mobile Phone Number or Email listed under the users My Profile.

What if I want the verification code to be sent to a different phone or email?

Each user can EDIT verification information under their My Profile in Central Dispatch Click here to view steps.

What if I do not have a Mobile Phone number set up in My Profile?

You are to ADD a Mobile Phone under your My Profile page in Central Dispatch. Click here to view steps.

I work with multiple accounts in Central Dispatch, do I need to go through the two-step verification for every account?

If you have completed the two-step verification on the same device, navigating to a different account will not require another verification.

UPDATE email or phone number using ‘My Profile’ under username in upper right corner

1. Click Change next to the item update

2. Select email or text to recieve confirmation code

3. Enter confirmation code and submit

4. Enter new email or phone

5. Enter confirmation code and submit

6. Email (or mobile number) will be updated

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