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Digital tech has brought so many changes to automotive transportation. So why manage loads the same old way? The Central Dispatch carrier app puts some of the most critical platform features right at your fingertips, helping you work with more speed and ease, from anywhere you need to.

NEW: Find Loads On-the-Go

You don’t need to be at the office to keep your trucks full and moving. The mobile app brings all your favorite load board features into a simplified mobile interface, so you can find, apply for, and secure profitable shipments from anywhere.

Search for loads with a specific origin and destination, look along your preferred routes, and enjoy all the same filters available in your desktop workflow. Learn more about searching for loads in the app here.

Instant Delivery Updates

Forget the back-and-forth phone calls. The carrier app’s Real-Time Tracking feature lets you send live delivery and status updates straight to a shipper’s desktop or mobile phone!

Just enable Real-Time Tracking in the app’s “Settings” menu, and shippers will see the exact location of their vehicle on an interactive GPS map, and receive automatic pickup and drop-off updates. There’s no better way to give customers more transparency and peace-of-mind.

Faster Inspections

Vehicle inspections are one of the most critical parts of any logistics operation, and now they can be the smoothest, most efficient part too! The carrier app lets drivers complete the entire inspection process from start to finish, right from the convenience of their phone.

Simply take photos, mark damages, write notes, and collect signatures — all in one smooth and intuitive process. Whether picking up or dropping off, your drivers will be able to quickly get vehicles verified and get back on the road.

Shippers can even request that inspections be completed on the app directly from the dispatch experience in order to streamline the process for everyone.

Easier EBOL Sharing

Stay flexible on the road. With EBOL sharing available right in the app, you can keep shipments running smoothly from anywhere. All you need is the shipper’s email address, and you’re ready to seamlessly send over documents and shipment updates for stronger, easier connections with customers.

Manage Loads from Anywhere

With inspections, load search, tracking, and document sharing all in your pocket, the Central Dispatch carrier app helps carriers stay efficient and connected on the go. Start managing your loads with more speed and simplicity today — download and try out the app! 

Want to learn more about the Central Dispatch carrier app? Watch the demo video >

Price Check Plus just got even better! Premium customers will soon see a “time to dispatch” with each AI-powered pricing recommendation, indicating the estimated time it will take for a vehicle to ship.  

This update will help shippers quickly determine where to price a load based on their timing needs, and spend less time re-listing loads at different prices. For carriers, it means having a clearer idea of timing expectations, reducing idle time, and building stronger business relationships. To get the shortest estimated ship times possible, we recommend posting loads in the morning or during the week, rather than in the evening or on weekends. 

The update will automatically appear in the current Price Check Plus tool at launch, no extra action is required from you. 

For full details on Price Check and Price Check Plus, read our blog post. 

We’ve recently received questions from customers about Price Check and Price Check Plus. We want to take this opportunity to clarify the difference between each, and reiterate that the free Price Check tool has NOT been replaced by the paid version, Price Check Plus!

The free Price Check tool is always available and easily accessible for any customer with our Core plan, just hit the “Price Check” button as you’re entering your load information. You can also access it through the Intelligence tab, making it even easier to find and use. The additional capabilities of Price Check Plus are only available to Premium customers, or carriers who’ve paid for the tool as an add-on.

Take a look at the benefits and differences of each version of the Price Check tool to see which one can help your business ship more efficiently and profitably!

Both versions of the tool are a great way to speed up your shipping process, and list vehicles with more confidence. So be sure to always use the free Price Check tool anytime you post a load.

Dive into more of the great features and capabilities of Price Check and Price Check Plus!

The all-new Central Dispatch Create Load page allows shippers to post listings on the marketplace, view carrier details, and dispatch vehicles all in a single dashboard. All data is preserved between listing and dispatch tabs, eliminating the need to re-type in information.

And best of all, our new carrier scorecard gives users a streamlined and intuitive way to verify carrier details before selecting them as a partner. Once shippers select a carrier, they will see the carrier scorecard, which includes carrier’s company details, Transactional Ratings, and flags for any missing or expired FMCSA details.

Learn more about the new Create Load experience here.

Learn what actions do and don’t affect your vehicle counts 

Starting on your first billing date after February 14, 2025, Central Dispatch will be aligning with the industry standard vehicle count methodology. That means that each vehicle you post will count towards your tier limit, even if it is part of a multi-vehicle listing or dispatch.  

This change will apply to every shipper account and impact your tier limit, no matter what Central Dispatch tier plan you have. As part of this update, we are increasing all tier limits to account for this change. Our updated plans start at $139.95 for 10 vehicles per month, with revised vehicle limits across all tiers. Learn more about our different plan options.

To help all our customers adjust to and get the most out of this new system, we’ll be sending you in-platform notifications if you approach your monthly vehicle tier limit. 

And don’t forget to read the lists below to see which in-platform actions will and will not impact your monthly vehicle tier limit. 

Vehicles will now be counted toward your tier limit when: 

• Added during listing creation 

• Added during listing creation from a delivered or archived dispatch 

• Relisted from an expired listing 

• Relisted with different vehicle(s) 

• Added in the listing editor 

• Added during conversion from listing to dispatch 

• Added during dispatch creation 

• Added in the dispatch editor 

• Edited vehicle(s) in dispatch editor (if VIN or Year, Make, or Model is changed)  

Vehicles will NOT be counted toward your tier limit when: 

• Deleted during listing creation 

• Edited in listing editor (YMM or VIN)  

• Deleted in the listing editor 

• Converted from listing to dispatch without adding vehicle(s) 

• Edited vehicle(s) in dispatch editor (no changes to VIN or Year, Make, or Model)  

• Edited VIN-less vehicle with VIN in dispatch editor 

• Deleted in the dispatch editor
• Copy from an unexpired listing to a new listing with the same vehicle(s) after a dispatch was canceled or declined

We want to make this process seamless for you and are committed to continuously improving the platform with new features to help you operate your business efficiently and profitably. Please reach out to us with any questions at 800-928-7869. 

Central Dispatch got some major enhancements in 2025, but there’s still more to come

For decades, Central Dispatch has helped customers ship vehicles profitably on the largest auto transportation marketplace. Now we’re helping them ship with even more profitably with the most streamlined marketplace!

From all-new tools to big marketplace updates, you can now execute every step of the transportation process more efficiently than ever, all on one centralized and easy-to-use platform.

New API Integrations create seamless connections to third-party technology providers, so you conduct your business on your preferred software. An enhanced dispatch experience delivers a more streamlined, modern interface capable of managing any number of loads. And our continued commitment to security in features like the FMCSA verification checklist, multi-factor authentication, user management, plus our marketplace integrity team, we’re dedicated to proactively combating fraud and providing tools to help you avoid bad actors, while putting up roadblocks to keep them out of our platform.

New enhancements like these don’t just help you transport vehicles on Central Dispatch faster, easier, and more profitably — they future proof your business, helping you stay flexible as new challenges and changes take place in the industry.

But we’re not stopping there. We’re continuing to listen to your feedback, and using it to deliver even more valuable enhancements in 2026!

Load Board Enhancements: We’ve streamlined the load board to eliminate older listings after 30 days, ensuring “ready to move” loads are prioritized for carriers and helping shippers quickly attract the right carriers.

Vehicle Count Methodology: Each vehicle you post will count toward your tier limit, even if it is part of a multi-vehicle listing or dispatch. This ensures a truly end-to-end process from listing the vehicle, to finding a carrier, to fulfilling the delivery. For more details on how this impacts your account, read the announcement post here. 

Real-Time Tracking: Shippers are now able to receive live location and status updates delivered straight to their devices, including GPS location, ETA, eBOL information, and more, as long as carriers are using the Central Dispatch app. This allows shippers to easily stay on top of shipments and streamline communication, while saving carriers time by not needing to provide manual status updates. It’s the best way to strengthen relationships between shippers and carriers, and maximize confidence when transporting vehicles. 

Price Check and Price Check Plus: Shippers and carriers can utilize insights using Price Check to ensure a fair price for each individual vehicle. For those looking for more robust pricing insights, Price Check Plus uses AI-driven data to predict the optimal price for your load so you can maximize your profitability. Get access to not only listed prices, dates and dispatched information for previous loads, but final pricing and date dispatched details to make more informed decisions, all powered by our Market Intelligence transportation data. Learn more about Price Check and Price Check Plus here.

Central Dispatch Premium: Ship with more power and profit than ever before! Central Dispatch Premium gives you all the same features as a core plan, plus best-in-class transportation tools and unmatched professional support. Maximize vehicles’ profitability with Price Check Plus. Streamline your process with a suite of APIs. Coming soon, dispatch directly to your preferred partners with Preferred Carrier offers. And uncover new opportunities to drive efficiency and profit with Performance Management. Learn more about Central Dispatch Premium and all of our plan options! 

And, don’t miss the updates we’re rolling out in 2025:

Enhanced Transactional Ratings: You can now choose when your review is published, giving you the confidence to share your experience. Selecting “Publish Later” means your review will only be publicly posted after your partner has also submitted their rating, or the 14-day review window passes, making it easier to provide honest feedback, and helping foster more transparent partnerships. 

Coming soon: Payment Facilitation: Handle all payments and transactions without having to leave the Central Dispatch platform.

Take Control From Listing to Delivery

An overview of how Central Dispatch helps you ship efficiently and profitably at every step of our end-to-end transportation process.

Learn more about the features of Central Dispatch

Price Check and Price Check Plus offers carriers and shippers pricing insights for transportation costs to empower decision making and maximize profitability.

Price Check – Generates pricing information based on vehicle and location information

Price Check Plus – Builds on the information offered in Price Check and includes the date and dispatched price as well as a predictive dispatch price within an upper and lower band

All clients can access at any time from the log-in home page by clicking on the Intelligence dropdown

When searching for vehicles on the Search Vehicles page, click on the drop down on the dispatch card and the Price Check

For Shippers on the Create Listing page, click on Check price under the Vehicle Information section

How Price Check and Price Check Plus Work

When accessing Price Check from the drop down on the Intelligence tab:

• Enter load information in the filters on the left side of screen to view pricing information for comparable loads
• For shippers, there will be a link to Create New Listing to easily create a listing from the information populated in the filters
  • Note: Users with the Driver role will not have access to Price Check information
    

View of Price Check from the Intelligence tab for an owner role

If user is not an owner role, a message will appear to ask admin to sign up

View of Price Check Plus from the Intelligence tab for subscribers

View from Search Vehicles

When displaying Price Check or Price Check Plus for multi-vehicle loads, there is a drop down to select the vehicle in the load to display for both Price Check and Price Check Plus

View from Create Listings

A slide out box will appear when clicking on the Check Price button in Create Listings

Value of Price Check Plus 

Price Check Plus is designed to help you maximize profitability and accelerate your speed to transport.

The Predicted Price is one of the most valuable tools available in Price Check Plus and is built on industry-leading AI to provide real-time data  reflecting current market trends.

The high and low price represent upper and lower bounds for what would be considered a reasonable price for the listing based on historical trends.

Use the predicted price along with the low range and the high range to make decisions that is best for your company.   

• For a shipper: choose a price closer to the upper or lower bands depending on how fast you need the vehicle to move.
• For a carrier: review the price in relation to the upper and lower bands to determine how quickly you may need to act if you are interested in transporting.

The Estimated Time To Dispatch is the estimated time for a listing posted at the predicted price to get dispatched to a carrier.   

The time to dispatch is built from the same AI model as the predictive price.

If the shipper needs to it to move it faster, the price can be increased.

• The estimated time to dispatch is not able to predict anything over 36 hours.

Use the Dispatch Date and Dispatched Price on the comparable loads  to see if the negotiated rate was different than the listing and see how long it took to get dispatched at the listed rate.

The Transactional Ratings system from Central Dispatch lets you leave in-depth reviews about what it was like to work with a certain shipper or carrier on our platform.

You can rate a business overall and in three distinct categories for each job they perform. You can write reviews describing your experience in more detail, and even reply to comments written about your business.

Today we’ll show you how you can use this new rating system to give helpful, honest feedback, so that you and others can make better partnering decisions and grow your business.

The “Overview” page gives you a general idea of how you’re being rated on Central Dispatch.

You’ll see your company information, your current overall rating (calculated by average), and reviews of your business that have been marked as “most helpful” by other users.

Under “Average Detail Ratings” you’ll see your current rating for each distinct Transactional Ratings category — timeliness, communication, and documentation. Like your overall rating, these are calculated by average. Hover over the “i” for more information on how we define each category.

Scroll through the “Most Helpful Reviews,” to find out which reviews of your business are getting the most hits, and exactly what your partners are saying about you.

View how they’ve rated you in each category, their written review, how many total reviews they’ve left on the site, and how many other users have marked their review as “helpful.”

The Overview page also gives you a quick link to rate your recent transactions (under “Your Connection”) as well as a link to view all of your business’ reviews in more detail, here near the Helpful Reviews.

You can also get there by simply clicking the “All Ratings” tab near the top of the dashboard.

Ratings

On the “All Ratings” page, you’ll first see a visual breakdown of your current overall rating, and a complete list of every review of your business.

You can sort this list by the number of stars attached to each review, to quickly get a clear idea of what people liked about working with you, and what problems may have come up during a job.

You also have the option to reply to any review of your business. Please remember to be fair and courteous when replying to a review. Every reply goes through a 72-hour review period, to make sure our content policy is being followed.

Pending

The “Pending” page is where you’ll rate and review the businesses you’ve worked with in the past 60 days. After 60 days, any pending transaction ratings you have will disappear.

You can rate both completed and canceled transactions that were accepted by a partner. This ensures every partner on our platform is held accountable for their performance for jobs they finished — and for jobs they didn’t.

On the page, you’ll see the company’s name, order ID, and some more specific information about each job. To begin rating a transaction, simply give it an overall rating of 1-5 stars. This will bring up an expanded menu, where you can rate a shipper or carrier on their timeliness, communication, and documentation.

Note that your ratings for each category do not impact the overall rating. Also note that reviews cannot be edited after they’re submitted and star ratings go live on the website the moment you leave them. So it’s very important to understand what to be thinking about for each category before you rate. Let’s go over those in more detail.

For overall rating, youshould think about the general experience working with this person — not just the outcome of the job. Would you feel comfortable doing business with them again? Would you recommend them to others?

Timeliness refers to how closely they met timing expectations outlined in your contract for pickup, delivery, and any other checkpoints. Did they complete delivery or pickup within 72 hours of the estimated time? Were they late? If so, how late?

Your communication rating should consider how professional and responsive a partner was during a job. Did they promptly communicate information like updates, changes, and delays? Did you ever have trouble getting in touch with them?

Documentation includes the completion and accuracy of all job documents, such as eBOL, insurance information, transit forms, and invoices. Was everything filled out correctly? Did paperwork arrive late?

To give even more detailed feedback, leave a short written review describing your experience. What specifically did they do well? What kinds of problems, if any, did you run into?

Leaving a 1-2 star rating for a transaction will prompt you to leave a written review, to encourage responsible use of a negative rating.

You’ll also be prompted to reach out directly to the other party. So if you think any disputes can be solved privately, be sure to take advantage of this feature before posting.

However, it’s important to note that leaving a written review, and rating users in each of the three categories, are both optional. You can always just leave one overall rating if you’d like.

But we highly recommend going the extra mile. It helps everyone identify if a certain carrier or shipper is right for them, and gives other users a more complete picture of your business practices.

Well, that’s all for now. Thanks for taking a few minutes with us to discuss our new transactional ratings system. As always, please reach out to us with any further questions.