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The Transactional Ratings system from Central Dispatch lets you leave in-depth reviews about what it was like to work with a certain shipper or carrier on our platform.

You can rate a business overall and in three distinct categories for each job they perform. You can write reviews describing your experience in more detail, and even reply to comments written about your business.

Today we’ll show you how you can use this new rating system to give helpful, honest feedback, so that you and others can make better partnering decisions and grow your business.

The “Overview” page gives you a general idea of how you’re being rated on Central Dispatch.

You’ll see your company information, your current overall rating (calculated by average), and reviews of your business that have been marked as “most helpful” by other users.

Under “Average Detail Ratings” you’ll see your current rating for each distinct Transactional Ratings category — timeliness, communication, and documentation. Like your overall rating, these are calculated by average. Hover over the “i” for more information on how we define each category.

Scroll through the “Most Helpful Reviews,” to find out which reviews of your business are getting the most hits, and exactly what your partners are saying about you.

View how they’ve rated you in each category, their written review, how many total reviews they’ve left on the site, and how many other users have marked their review as “helpful.”

The Overview page also gives you a quick link to rate your recent transactions (under “Your Connection”) as well as a link to view all of your business’ reviews in more detail, here near the Helpful Reviews.

You can also get there by simply clicking the “All Ratings” tab near the top of the dashboard.

Ratings

On the “All Ratings” page, you’ll first see a visual breakdown of your current overall rating, and a complete list of every review of your business.

You can sort this list by the number of stars attached to each review, to quickly get a clear idea of what people liked about working with you, and what problems may have come up during a job.

You also have the option to reply to any review of your business. Please remember to be fair and courteous when replying to a review. Every reply goes through a 72-hour review period, to make sure our content policy is being followed.

Pending

The “Pending” page is where you’ll rate and review the businesses you’ve worked with in the past 60 days. After 60 days, any pending transaction ratings you have will disappear.

You can rate both completed and canceled transactions that were accepted by a partner. This ensures every partner on our platform is held accountable for their performance for jobs they finished — and for jobs they didn’t.

On the page, you’ll see the company’s name, order ID, and some more specific information about each job. To begin rating a transaction, simply give it an overall rating of 1-5 stars. This will bring up an expanded menu, where you can rate a shipper or carrier on their timeliness, communication, and documentation.

Note that your ratings for each category do not impact the overall rating. Also note that reviews cannot be edited after they’re submitted and star ratings go live on the website the moment you leave them. So it’s very important to understand what to be thinking about for each category before you rate. Let’s go over those in more detail.

For overall rating, youshould think about the general experience working with this person — not just the outcome of the job. Would you feel comfortable doing business with them again? Would you recommend them to others?

Timeliness refers to how closely they met timing expectations outlined in your contract for pickup, delivery, and any other checkpoints. Did they complete delivery or pickup within 72 hours of the estimated time? Were they late? If so, how late?

Your communication rating should consider how professional and responsive a partner was during a job. Did they promptly communicate information like updates, changes, and delays? Did you ever have trouble getting in touch with them?

Documentation includes the completion and accuracy of all job documents, such as eBOL, insurance information, transit forms, and invoices. Was everything filled out correctly? Did paperwork arrive late?

To give even more detailed feedback, leave a short written review describing your experience. What specifically did they do well? What kinds of problems, if any, did you run into?

Leaving a 1-2 star rating for a transaction will prompt you to leave a written review, to encourage responsible use of a negative rating.

You’ll also be prompted to reach out directly to the other party. So if you think any disputes can be solved privately, be sure to take advantage of this feature before posting.

However, it’s important to note that leaving a written review, and rating users in each of the three categories, are both optional. You can always just leave one overall rating if you’d like.

But we highly recommend going the extra mile. It helps everyone identify if a certain carrier or shipper is right for them, and gives other users a more complete picture of your business practices.

Well, that’s all for now. Thanks for taking a few minutes with us to discuss our new transactional ratings system. As always, please reach out to us with any further questions.

The all-new Central Dispatch user management feature lets business owners give employees their own personal Central Dispatch logins.

Account owners will now have more control over how they run their business on Central Dispatch. They’ll decide which employees or contractors can access certain features, decide who gets to view sensitive information, and eliminate the risks of sharing credentials of a single, universal login.

To access the Manage Users page, click your name from any page and select Manage Users from the account dropdown. Only users with the role of Owner, Admin, or Member Manager can access the Manage Users page.

Here, you’ll see your company name in the top left, along with a list of all your organization members who are active Central Dispatch users in the active tab.

You’ll also see their assigned role, contact information, and some actions you can take as the account owner.

Adding new users is easy. Just click the yellow “Add Users” button at the top right of your screen. This will bring up a window where you’ll enter their email and select their role. Read the descriptions to view permissions associated with the role.

Once you have their information entered, hit “Add User,” and an invitation will be sent out to the email address you entered. Members of your team will need to accept the invite before becoming active users.

To view users who you’ve invited that have yet to accept, go to the “Pending” tab. Here you can see the date you sent out the invite, and resend or cancel the invite if necessary.

Remember that the role you assign each team member will impact what they can and can’t do on Central Dispatch.

Drivers and Standard roles can only access and update their own profile, including email address, cell phone number, and username.

While Owners, Admins, and Member Managers are able to add new users and fully manage all other user profiles.

To change a person’s role, click “Edit” here in the Actions column, and select a new role.

To remove a user, simply click the “Remove” button in the Actions column, and click again to confirm the removal in the pop up window.

That’s all for now! We hope you’ll enjoy all the benefits of this new user management feature. As always, please reach out to us with any further questions.

Let’s take a look at what’s new in search. The new search layout allows you to filter and sort live results, all from a single page. We have also reduced the number of clicks. No need to click “search” or “enter” after selecting filters.

Saved searches and filters are found on the listings page. Just click into the saved search to open it. Easily see the saved search you were viewing, along with the number of listings associated with it.

Filters are also available to view for the search. Click the “X” to delete any of the filters, or scroll down the page to any of the filters and then click save. Click the “clear” button to return to a view of all listings.

The browser can be used to manually update listings. Sorting options are at the top of the listings page. And the listing card contains the most important information, including price and price per mile, the vehicle information, company information including ratings, hours of operation and the time zone, and phone number, pickup and delivery information, posted date, and desired pickup date.

And the information is available no matter the size of your screen. Thank you for using Central Dispatch.

Central Dispatch Mobile App provides live updates on location and vehicle status​

1. After the pickup and delivery inspection is complete, the shipper will receive an email with the status of the load and a link to view the location of the vehicle on map​

2. Map will display approximate location, timestamp of last update, miles remaining

3. If the carrier completed a pickup inspection  tracking will be enabled, the dispatch card will have a bullet indicating Locations tracking on  and  Track Shipment button will be  available to view real-time location at any time

4. If an inspection has not been completed, the dispatch card will display a bullet stating Location tracking off

Map Views

Shippers will continue to get emails after pickup and delivery inspection when using the CD Mobile App, the email will also include a link to view real-time tracking

After delivered, the map view will display a pin at the location of the delivery inspection

If the dispatch is archived, map view will be available

If cancelled, the map view will display last recorded location, time and date and tracking will stop

Track Shipment button

View real-time tracking anytime by clicking on the Track Shipment button on the dispatch card  for orders that are in a Picked-Up status

For loads in a Delivered, Cancelled or Archived status the Track Shipment button will be available under More Actions

Note: Track Shipment will be available is inspection was completed with mobile app

Privacy, Safety, and Location Sharing

• To protect privacy and safety, the carrier’s location will always be shown with an approximate radius view

• Location data will only be available for the shipper account that is managing the vehicle’s transportation

Error Messages

“Error Locating Shipment“

This error message may appear if: ​

“Tracking not available for this shipment“

This message may appear if:​

What you need to know:​

INTRASTATE status for each of the fields shown below:​

INTERSTATE status for each of the fields shown below:​

Frequently Asked Questions (FAQ)​

Q: What is the FMCSA? ​

Q: What is a Motor Carrier Number? ​

Q: I just updated my information in FMCSA/SAFER how long will it take for the updates to show up in the FMCSA Verification Checklist? ​

Q: How often is checklist data refreshed? ​

Q: What is MCS-150 Form? ​

Q: How is carrier data pulled from the FMCSA database?  ​

What do I do when my account says, “Unable to Verify?”​

This guide is an overview of managing listings posted to the load board in Central Dispatch.

After creating a load and assigning to the load board, shippers can manage the listings on the Manage Listings page including:

Under the Ship Vehicles tab, click Manage Listings

Manage Listings Page:

  1. Easily toggle between Manage Listings, and Assigned Loads, and shipments prior to 2025
  2. Filter loads by:
    • Listing status, Pick-up/Delivery location, Load, or Listing ID, YMM
  3. Sorting options
  4. Status and any Flags
    • Flags: Date available to ship has passed, Not showing in search if +5 days passed available to ship date
  5. Action buttons
    • Assign
    • Modify listing
      • More Actions: Duplicate listing (counts toward tier), Archive, Delete

Archive tab: Duplicate listing is only available action (counts toward tier level)

Assigning a Load to a Carrier

If a listing is assigned to a carrier, then the load is available to search in the Assigned Loads tab.

  1. Use the filters on the left-hand side to search for the load. Available options for searching include Listing Status, Location, Order ID, Load ID, or VIN
  2. From the load card, under Listings, click the Assign button

Result: The Assign Dispatch page opens in a new window

3. Under Carrier Information, in the Company Name field, begin typing in the carrier’s name and select from the list

Result: Slide bar will appear with a carrier scorecard including performance data, FMCSA data and a summary of any warnings associated with the carrier to allow for additional investigation. Warning could indicate a recent change in phone number, or email address and are indicated with the triangle icon.

4. Review all information on the Assign Dispatch page that was populated from the Listing and update if needed

5. Click Assign Dispatch

Result: At the top of the screen, a confirmation appears and the screen opens to the dispatch found on the Assigned Loads page to be able to Edit Dispatch Information, Cancel Dispatch and re-list or assign to a new carrier.

Assist with Editing a Listing 

If a listing is assigned to a carrier, then the load is available to search in the Assigned Loads tab.

  1. Find load and click on the Modify Listing button
  2. The Modify Listing screen will display and you can update any information
  1. Once complete with updating any information, click on Modify Listing at bottom of screen 
    • Note: Adding a vehicle or changing vehicle information will count toward vehicle count for tier

Assist with Archiving a Listing

If a listing is assigned to a carrier, then the load is available to search in the Assigned Loads tab.

Note: Listings that are 30 days from posting date will be auto-archived

  1. Use the filters on the left-hand side to search for load. Available options for searching include Listing Status, Location, Order ID, Load ID, or VIN
  2. From the load card, click the More Actions button, and then Archive from the drop-down menu

3. From the pop-up, click Archive Listing to continue

Result: At the top of the screen, the confirmation appears.

Note: View Archived Listing on the Manager Listings page. Duplicate listing is the only button available for archived listings. If a listing is duplicated from an Archived Load, it will count toward vehicle quota limit for tier if any vehicle information has changed

Assist with Duplicating a Listing

  1. Use the filters on the left-hand side to search for load. Available options for searching include Listing Status, Location, Order ID, Load ID, or VIN
  2. From the load card, click the More Actions button and then Duplicate Listing from the drop-down menu

3. The Listing screens will open with the information from the duplicated listing. Update any needed fields and click on Modify Listing

Note: If a listing is copied, it will count toward vehicle quota limit for tier if any vehicle information has changed

Assist with Canceling or Deleting a Listing

If the listing is assigned to a carrier, the load will be available to search in Assigned Loads tab.

  1. Use the filters on the left-hand side to search for load. Available options for searching include Listing Status, Location, Order ID, Load ID, or VIN
  2. From the load card, click the More Actions button, and then select Delete from the drop-down menu

3. On the pop-up window, click Delete Listing to continue

Result: At the top of the screen, the confirmation appears

Note: Listings cannot be cancelled from the Listings tab because they have not been assigned to a carrier. Assist with an Active listing with a flag

Assist with an Active Listing with a Flag

How to Update a Load’s Status Manually

  1. Navigate to the Ship Vehicles tab and select Assigned Loads
  2. Follow these steps to update the load’s status
    • Navigate to the desired load
    • For units showing in Dispatched status:
      • Click Update Status
      • From the Update Status slide-out, use the calendar icon to manually enter the Actual Pick-up Date
      • Click Update Status to finalize
      • Use the calendar icon to manually enter the Actual Delivery Date
      • Click Update Status to finalize
  3. Note: The pick-up and drop-off dates can not be added in the same action, and must be submitted separately
    • For units showing in Picked-Up status: 
      • Click Update Status
      • From the Update Status slide-out, use the calendar icon to manually enter the Actual Drop-off Date
      • Click Update Status to finalize

Execute moves, complete inspections, and connect with shippers from anywhere with the Central Dispatch mobile app! It’s a one stop where you can access every public and private load.

Download on the App Store
Get it on Google Play
Transcript:

The Central Dispatch carrier mobile app lets drivers complete vehicle inspections in a few simple steps right from their mobile device. So, whether picking up or dropping off, you can quickly take photos, mark damages, obtain signatures, and get back on the road.

Here’s how it works.

First, sign in to the app. You’ll see a list of all the vehicles awaiting a pickup or delivery inspection, depending on the tab you’ve selected at the top.

To start any inspection, tap the yellow icon in the bottom right of your screen. You’ll be prompted to scan the vehicle’s VIN, or search for it manually.

Once on the main inspection page, simply click on any photo card to begin capturing images for each required area of the vehicle.

Here, you can easily get the correct camera angle using the vehicle outline, or turn on your phone’s flashlight to brighten dark areas. When you have a clear image, just tap to take the photo.

Next, you’ll record any damages to that section of the vehicle, or retake the photo if needed.

To record damages directly onto the photo, tap the damaged area, select a damage type, and it will be annotated right in the photo. You can mark as many damaged areas as you need to for each image. 

If you need to add additional details about the vehicle’s condition, make a note by tapping the “Notes” icon, and typing it into the text box.

When you’re finished notating, just tap “Next,” and repeat the same process for each required vehicle photo.

You can go back to the main inspection page anytime by tapping “Cancel” on the top left, and all your progress will be saved. So if you missed any damages or need to make a new note, you can easily tap back into any photo and add to it before you submit the inspection.

If you want to submit a vehicle image that is not part of the required list, tap “Add New Photo” toward the bottom of your screen, capture the image, and select the photo type.

Once you’ve taken all the required photos, tap “Inspection Complete.” This is where you’ll select from one of three sign-off options — agent agrees with assessment, agent has refused to sign, or agent is unavailable. Tap the appropriate option, and enter the required information and signatures. No matter what you choose, all three options lead to the successful completion of the inspection.

If any inspections fail to upload due to a poor internet connection, those will appear in the “Error Tab” back on the home screen. Be sure to check there to re-upload outstanding inspections once you find a stable connection.

If you’d like to view or send the inspection EBOL, tap the vehicle card, then tap “View EBOL.” To send, just enter the shipper’s email address from the “Share EBOL” section at the bottom of your screen.

Then, you’re all set! The inspection will upload and be marked as delivered or picked up in real-time, so you can quickly move on to additional inspections, or get back to transporting vehicles.

Thanks for watching! And be sure to take advantage of the Central Dispatch app whenever you can so you can easily find cars, execute moves, and seamlessly relay information back to shippers — all in one place!

Multi-Factor Authentication will assist in protecting unauthorized users from gaining access to a Marketplace account.

A multi-step authentication process for account login requires a user to enter more information than just a password. Users will also enter a verification code sent to the mobile phone number linked to their Central Dispatch account.

How will it work on CD?

Sign in using Username and Password

A screen will appear to verify access

Check your mobile phone for the confirmation code

The confirmation code will be sent to the linked phone number and will expire in 5 minutes 

Enter confirmation code and submit

If confirmation code has expired, user can click Resend Code

FAQs

Why are you requiring a multi-factor authentication process?

User verification based solely on a username and password provides relatively weak account security. The multi-factor authentication provides an extra layer of security for your account.

We all share a username and password for the account. How will the multi-factor authentication process work for us?

Each user on your account can be set up with their own username and password under the Manage Users tab on your account.

With Managing Users, you can assign a role to each person. The role allows you to decide who on your team gets access to certain features and sensitive information, and eliminates the risks that come with a shared sign-in.

Managing Users also allows you to remove a user that is no longer associated with your company, so they do not have access to your account. Learn More About Managing Users

What if I do not have access to the phone number to verify the account?

If you are a user on an account, please contact the account owner and ask them to add you to their account. 

 If you are sharing a log in with another company and do not have access to the verification phone number, you may want to consider getting your own Central Dispatch subscription. 

Which phone number is used to send the verification code?

The verification will be sent to the mobile phone number listed in the user’s Central Dispatch account. 

What if I want the verification code to be sent to a different phone number?

Each user can edit the Central Dispatch verification information. Click here to view the steps. 

What if I do not have a mobile phone number set up in my profile?

You will need to add a mobile phone number under your My Profile page in Central Dispatch. Click here to view the steps. 

I work with multiple accounts on Central Dispatch. Do I need to go through the multi-factor authentication process for every account?

If you have completed multi-factor authentication on the same device, navigating to a different account will not require another verification.

UPDATE email or mobile phone number using ‘My Profile’ under username in upper right corner

1. Click “change” next to the item update

2. Receive confirmation code

3. Enter confirmation code and submit

4. Enter new email or mobile phone number

5. Enter confirmation code and submit

6. Email (or mobile phone number) will be updated

Get a full tour of Central Dispatch’s Search Listings page, where carriers go to search for loads on the marketplace.

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