Let’s take a look at what’s new in search. The new search layout allows you to filter and sort live results, all from a single page. We have also reduced the number of clicks. No need to click “search” or “enter” after selecting filters.
Saved searches and filters are found on the listings page. Just click into the saved search to open it. Easily see the saved search you were viewing, along with the number of listings associated with it.
Filters are also available to view for the search. Click the “X” to delete any of the filters, or scroll down the page to any of the filters and then click save. Click the “clear” button to return to a view of all listings.
The browser can be used to manually update listings. Sorting options are at the top of the listings page. And the listing card contains the most important information, including price and price per mile, the vehicle information, company information including ratings, hours of operation and the time zone, and phone number, pickup and delivery information, posted date, and desired pickup date.
And the information is available no matter the size of your screen. Thank you for using Central Dispatch.
Central Dispatch Mobile App provides live updates on location and vehicle status
- Delivery tracking is automatically enabled after completion of a pickup inspection on the Central Dispatch Mobile App
- The dispatch card will have a bullet to indicate if tracking is on or off and the Track Shipment button will be available when tracking is enabled
- Location-sharing will automatically end when the delivery inspection is complete or if a shipment is cancelled
- Real-time location will automatically update every five miles while enroute (this may vary for private marketplaces)
- To protect carrier privacy and safety, location is approximate within .03 miles
1. After the pickup and delivery inspection is complete, the shipper will receive an email with the status of the load and a link to view the location of the vehicle on map
2. Map will display approximate location, timestamp of last update, miles remaining
3. If the carrier completed a pickup inspection tracking will be enabled, the dispatch card will have a bullet indicating Locations tracking on and Track Shipment button will be available to view real-time location at any time
4. If an inspection has not been completed, the dispatch card will display a bullet stating Location tracking off
Map Views
Shippers will continue to get emails after pickup and delivery inspection when using the CD Mobile App, the email will also include a link to view real-time tracking
After delivered, the map view will display a pin at the location of the delivery inspection
If the dispatch is archived, map view will be available
If cancelled, the map view will display last recorded location, time and date and tracking will stop
Track Shipment button
View real-time tracking anytime by clicking on the Track Shipment button on the dispatch card for orders that are in a Picked-Up status
For loads in a Delivered, Cancelled or Archived status the Track Shipment button will be available under More Actions
Note: Track Shipment will be available is inspection was completed with mobile app
Privacy, Safety, and Location Sharing
• To protect privacy and safety, the carrier’s location will always be shown with an approximate radius view
• Location data will only be available for the shipper account that is managing the vehicle’s transportation
Error Messages
“Error Locating Shipment“
This error message may appear if:
- Location permissions have been disabled
- The carrier’s device is on Airplane Mode or in an area with poor service
“Tracking not available for this shipment“
This message may appear if:
- A pickup inspection was not completed.
- The pickup inspection was completed prior to the deployment of real-time tracking.
What you need to know:
- FMCSA Verification Checklist has been added to provide an objective and standardized way to verify that a carrier is in good standing and authorized to transport vehicles.
- The Checklist will be viewable on the Company Overview page.
- The company’s Motor Carrier (MC) number or USDOT will be used to look up a company’s data in FMCSA/SAFER and display:
- Whether the company has authority to operate as a carrier.
INTRASTATE status for each of the fields shown below:
- Allowed to Operate
- USDOT#
- Business Type
- Carrier Operations
- MCS 150 Outdated
- Out of Service Date
INTERSTATE status for each of the fields shown below:
- Allowed to Operate
- USDOT#
- MC#
- Authority Status
- Business Type
- Carrier Operations
- MCS 150 Outdated
- Out of Service Date
Frequently Asked Questions (FAQ)
Q: What is the FMCSA?
- FMCSA stands for Federal Motor Carrier Safety Administration. They are a Department of Transportation (DOT) agency that oversees regulation of commercial motor vehicles. The FMCSA’s main goal is to reduce the number of crashes, injuries, and fatalities involving large trucks and buses.
Q: What is a Motor Carrier Number?
- An MC Number is a certificate required to operate an interstate trucking company. (Note: Carriers operating solely within a single state may not be required to obtain an MC Number).
Q: I just updated my information in FMCSA/SAFER how long will it take for the updates to show up in the FMCSA Verification Checklist?
- Once the update is submitted to FMCSA/SAFER it typically takes 48 hours for the changes to display on the FMCSA/SAFER sites. Once the updates are visible on the FMCSA/SAFER it typically takes 48 hours to reflect the changes in the FMCSA Verification Checklist.
Q: How often is checklist data refreshed?
- The data will be refreshed daily, reflected by a ‘Last Updated’ date at the bottom of the card.
Q: What is MCS-150 Form?
- An MCS-150 form is a document that must be filed with the FMCSA to obtain a USDOT number or update information on file. The form includes information about a company’s operations, types of cargo transported, and safety practices.
Q: How is carrier data pulled from the FMCSA database?
- The carrier’s Motor Carrier (MC) # or USDOT number will be used to look up their information in FMCSA/SAFER. In the event that a carrier has a missing or incorrect MC#, the verification checklist will show an ‘unable to verify’ message. Image below.
What do I do when my account says, “Unable to Verify?”
- Review FMCSA/SAFER to verify if your company information is correct on these sites.
- If the information displayed on FMCSA/SAFER is not correct or accurate contact FMCSA/SAFER directly to update information.
- What is the phone number for FMCSA/SAFER?
- 1-800-832-5660
- The information displays correct on FMCSA/SAFER what do I do next?
- If the information was updated within the last 48 hours on FMCSA/SAFER, please wait an additional 48 hours to give the FMCSA/SAFER and Central Dispatch system/sites to update.
- If the information was updated over the allotted time for the systems to sync and display on Central Dispatch, please call us at 520-800-6881.
This guide is an overview of features to manage listings.
Listings Page Features
- Easily toggle between Listings and Assigned Loads tabs
- Filter loads by:
- Listing status
- Pick/Delivery location
- Load or Listing ID
- YMM
- Sorting options
- Status and any Flags
- Listing Card including:
- Listing/Load ID
- Carrier Pay
- Pick/Delivery Info
- YMM (year / make /model)
- Dates
Action Buttons
a. Assign
b. Modify (edit listing)
c. Archive
d. Delete
e. Removed due to low usage, available on the Assigned Loads page after assigned to a carrier
Search Filters
Status
- Active
- Archived
- Draft (SmartAuction integration users)
Pick-Up Locations
- City, State, or Zip
Delivery Locations
- City, State, or Zip
Order
- Load ID or Listing ID
- YMM of vehicle
Search listings with carrier name is available in the Assigned Loads tab
Sort By Options
Flags
Date Available to Ship has passed – Flag displays +4 days after available to ship date
Not showing in search – Flag displays +5 days in past, no longer visible in Search Vehicles
Definitions Of Terms On Page
| Terms | Definition |
| Created Date aka “Post Date” | Set by the system when a listing is created. |
| Modified Date | Set by the system when a listing is modified. |
| Deleted Date | Set by the system when a listing is soft deleted (user manually deletes or the listing gets dispatched). |
| Available Date aka “Date Available to Ship” | Date when vehicle is available and ready to be shipped (manually set by shipper). |
| Expiration Date | Date when a listing is removed from carrier search. This automatically defaults to Available Date + 4 days. |
| Pick-up on or After Date | Date when the vehicle is available and ready to be shipped. This differs from Available Date as it is not manually set by the shipper but rather driven by a system rule for display purposes only.Available Date must be >= TodayExpiration Date must be < Today |
| Desired Delivery Date | Date when the shipper expects to have their vehicle delivered (the shipper can optionally specify this date, if none is provided the field will default to the current date). |
| Order ID | Optional field that allows a shipper to manually enter an ID of their choosing when creating a listing |
| Listing ID | optional field that allows a shipper to manually enter an ID of their choosing when creating a listing |
How to Update a Load’s Status Manually
- Navigate to the Ship Vehicles tab and select Assigned Loads.
- Follow these steps to update the load’s status.
- Navigate to the desired load.
- For units showing in Dispatched status:
- Click Update Status.
- From the Update Status slide-out, use the calendar icon to manually enter the Actual Pick-up Date.
- Click Update Status to finalize.
- Use the calendar icon to manually enter the Actual Delivery Date.
- Click Update Status to finalize.
- Note: The pick-up and drop-off dates can not be added in the same action and must be submitted separately.
- For units showing in Picked-Up status:
- Click Update Status.
- From the Update Status slide-out, use the calendar icon to manually enter the Actual Drop-off Date.
- Click Update Status to finalize.
- For units showing in Picked-Up status:
Execute moves, complete inspections, and connect with shippers from anywhere with the Central Dispatch mobile app! It’s a one stop where you can access every public and private load.
Multi-Factor Authentication will assist in protecting unauthorized users from gaining access to a Marketplace account.
A multi-step authentication process for account login requires a user to enter more information than just a password. Users will also enter a verification code sent to the mobile phone number linked to their Central Dispatch account.
How will it work on CD?
- Users will be prompted to set up a multi-step authentication upon logging in by choosing to get a code sent via SMS
- Each user on an account will need their own set of credentials because the user will need to have access to the mobile phone number in their My Profile to receive a code to verify the account
Sign in using Username and Password
A screen will appear to verify access
Check your mobile phone for the confirmation code
The confirmation code will be sent to the linked phone number and will expire in 5 minutes
Enter confirmation code and submit
If confirmation code has expired, user can click Resend Code
FAQs
User verification based solely on a username and password provides relatively weak account security. The multi-factor authentication provides an extra layer of security for your account.
Each user on your account can be set up with their own username and password under the Manage Users tab on your account.
With Managing Users, you can assign a role to each person. The role allows you to decide who on your team gets access to certain features and sensitive information, and eliminates the risks that come with a shared sign-in.
Managing Users also allows you to remove a user that is no longer associated with your company, so they do not have access to your account. Learn More About Managing Users
If you are a user on an account, please contact the account owner and ask them to add you to their account.
If you are sharing a log in with another company and do not have access to the verification phone number, you may want to consider getting your own Central Dispatch subscription.
The verification will be sent to the mobile phone number listed in the user’s Central Dispatch account.
Each user can edit the Central Dispatch verification information. Click here to view the steps.
You will need to add a mobile phone number under your My Profile page in Central Dispatch. Click here to view the steps.
If you have completed multi-factor authentication on the same device, navigating to a different account will not require another verification.
UPDATE email or mobile phone number using ‘My Profile’ under username in upper right corner
1. Click “change” next to the item update
2. Receive confirmation code
3. Enter confirmation code and submit
4. Enter new email or mobile phone number
5. Enter confirmation code and submit
6. Email (or mobile phone number) will be updated
Get a full tour of Central Dispatch’s Search Listings page, where carriers go to search for loads on the marketplace.
See how to save custom searches for quick access to the types loads that keep your business moving, and set up notifications so you never miss a load opportunity.
Learn the finer details of creating and saving custom searches on Central Dispatch.
