Allowing carriers to add incremental expenses to an invoice on the Central Dispatch Marketplace from the mobile app provides transparency and allows carriers to manage their entire book of business on Central Dispatch, including incidental charges.
1. Carriers are able to add incremental expenses from the mobile app.
Carriers can add an expense to an invoice up to 30 days after delivery or cancellation
- Adding expenses from the mobile app:
- From the Load Details screen, users with the role of Owner, Admin, and Driver can click the More menu button, and then click Manage Charges from the drop down.
- From the Load Details screen, users with the role of Owner, Admin, and Driver can click the More menu button, and then click Manage Charges from the drop down.
- Click the +Add a Charge button to add an expense to the invoice
- Users can add up to 8 expenses per invoice
- Users can add up to 8 expenses per invoice
- Use the drop down menu to select the Charge type
- An option of “other” is available in the drop down
- An option of “other” is available in the drop down
- Enter expense information, including the charge name, the amount and date of the expense, and then click Add Charge
- The additional notes field is optional
- Up to 5 files can be uploaded from your files, camera roll, or by taking pictures
- NOTE: Back-up documentation can also be uploaded and added in Central Dispatch.com.
- NOTE: Back-up documentation can also be uploaded and added in Central Dispatch.com.
- Invoices, including expenses, can be viewed by the shipper and carrier on the web browser and the mobile app
- Carriers can delete or modify an expense by clicking on the icon in the expense line
- Carriers can email, download, view, or print the invoice
Driver role: Will not display load price
2. When creating loads or dispatching, a notice is displayed to the shipper regarding the carrier’s right to add expenses to the load.
Carriers reserve the right to assess additional charges incurred during transport that will be paid pursuant to the invoice.
3. A disclaimer will display on the invoice notifying carriers and shippers about adding expenses and the timing
NOTE: Users with a Driver role will not see load price when viewing the invoice
FAQs
Carriers on occasion incur expenses when transporting vehicles, and we want to provide a process on the platform to add transparency for both shippers and carriers rather than communicating the expenses off platform
Adding expenses to an invoice on the web will be a fast follower. Expenses can only be added by a carrier from the Central Dispatch mobile app to start.
Yes, expenses are added based on the load, not individual vehicles in a load.
Expenses are added to the load rather than to a specific vehicle in a load. You are able to add a note when adding expenses, and can indicate the Vin the expense is associated with in that field.
If the shipper does not agree with an expense that was submitted, we encourage them to reach out to the carrier directly to discuss the expense.
If the shipper does not pay the expense, we encourage the carrier to reach directly to the shipper to discuss as they currently do with load payment.
There is not a dispute process since Central Dispatch is not party to the transaction. We encourage the carrier and the shipper to work together to resolve any questions regarding expenses.
If you are not able to resolve the dispute with the other party to the transaction, you can include details in the rating system if the rating window is open. If you do not want to do business with the shipper or carrier in the future, you are able to put the company on your blocked list.
Yes, the carrier can delete or modify an expense from the load page on the mobile app for up to 30 days after the load is delivered or cancelled. The shipper is not able to delete or modify an expense.
The carrier can add expenses up to 30 days after the load has been delivered or cancelled. This information is displayed on the invoice.
Download the app today!
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Digital tech has brought so many changes to automotive transportation. So why manage loads the same old way? The Central Dispatch carrier app puts some of the most critical platform features right at your fingertips, helping you work with more speed and ease, from anywhere you need to.
NEW: Find Loads On-the-Go
You don’t need to be at the office to keep your trucks full and moving. The mobile app brings all your favorite load board features into a simplified mobile interface, so you can find, apply for, and secure profitable shipments from anywhere.
Search for loads with a specific origin and destination, look along your preferred routes, and enjoy all the same filters available in your desktop workflow. Learn more about searching for loads in the app here.
Instant Delivery Updates
Forget the back-and-forth phone calls. The carrier app’s Real-Time Tracking feature lets you send live delivery and status updates straight to a shipper’s desktop or mobile phone!
Just enable Real-Time Tracking in the app’s “Settings” menu, and shippers will see the exact location of their vehicle on an interactive GPS map, and receive automatic pickup and drop-off updates. There’s no better way to give customers more transparency and peace-of-mind.
Faster Inspections
Vehicle inspections are one of the most critical parts of any logistics operation, and now they can be the smoothest, most efficient part too! The carrier app lets drivers complete the entire inspection process from start to finish, right from the convenience of their phone.
Simply take photos, mark damages, write notes, and collect signatures — all in one smooth and intuitive process. Whether picking up or dropping off, your drivers will be able to quickly get vehicles verified and get back on the road.
Shippers can even request that inspections be completed on the app directly from the dispatch experience in order to streamline the process for everyone.
Easier EBOL Sharing
Stay flexible on the road. With dynamic EBOL viewing and sharing available right in the app, you can keep shipments running smoothly from anywhere. All you need is the shipper’s email address, and you’re ready to seamlessly send over documents and shipment updates for stronger, easier connections with customers.
Add Expenses
The mobile app lets you add incremental expenses for greater transparency with shippers, and easier bookkeeping on-the-go. Just add a new charge, fill out all the details, and the invoice will be updated automatically.
Manage Loads from Anywhere
With inspections, load search, tracking, and document sharing all in your pocket, the Central Dispatch carrier app helps carriers stay efficient and connected on the go. Start managing your loads with more speed and simplicity today — download and try out the app!
Want to learn more about the Central Dispatch carrier app? Watch the demo video >
The Search feature in the Mobile App is similar to the web functionality. This provides carriers with a single source to handle most of their transportation tasks.
Navigating the Load Board from the Mobile App
- To open the load board, use the Load Board icon in the menu bar at the bottom of the Mobile App screen.
- From the Listings tab, find loads by selecting a saved search, adding filters, or simply by clicking Search Loads.
Filter Options:
- Once filters are applied and results are visible, then they can be removed by clicking the Filter & Sort button to make changes or by using the X next to the applied filter that needs removed.
Understanding Search Results
- Each vehicle card will display similar information to the web version including the pickup and delivery location details, the payment amount and method, shipper rating, and the vehicles per load.
NOTE: Driver roles are unable to access the load board with their permissions and can’t see the carrier payment amount.
Additional Load Details Page
When a carrier clicks into the load card, the additional details display for that load.
Load Specific Messages / Callouts
Worklist from the Mobile App
Any changes done on the Worklist on the web and on the mobile app will sync to the other.
Adding to the Worklist
To add a vehicle load to the Worklist the carrier can use the icon on the Listings Search Results tab or they can toggle from the Load Details Page.
Loads on the Worklist can be viewed on the Worklist tab and removed with the same actions that added them to the list.
Execute moves, complete inspections, and connect with shippers from anywhere with the Central Dispatch mobile app! It’s a one stop where you can access every public and private load.
Transcript:
The Central Dispatch carrier mobile app lets drivers complete vehicle inspections in a few simple steps right from their mobile device. Whether picking up or dropping off, you can quickly take photos, mark damages, obtain signatures, and get back on the road.
Here’s how it works.
First, sign in to the app. You’ll see a list of all the vehicles awaiting a pickup or delivery inspection, depending on the tab you’ve selected at the top. You can also access both your 100 most recently delivered loads, and the 100 most recently canceled loads for greater visibility.
To start any inspection, tap the yellow icon in the bottom right of your screen. You’ll be prompted to scan the vehicle’s VIN, or search for it manually.
For loads with missing VINs, scan or enter the vehicle VIN, and the app will find a matching load. If there’s no match, it will show you a list of current VIN-less loads. Select the one that matches your delivery details, and tap to associate the load with that VIN.
Once on the main inspection page, simply click on any photo card to begin capturing images for each required area of the vehicle.
Here, you can easily get the correct camera angle using the vehicle outline, or turn on your phone’s flashlight to brighten dark areas. When you have a clear image, just tap to take the photo.
Next, you’ll record any damages to that section of the vehicle, or retake the photo if needed.
To record damages directly onto the photo, tap the damaged area, select a damage type, and it will be annotated right in the photo. You can mark as many damaged areas as you need to for each image.
If you need to add additional details about the vehicle’s condition, make a note by tapping the “Notes” icon, and typing it into the text box.
When you’re finished notating, just tap “Next,” and repeat the same process for each required vehicle photo.
You can go back to the main inspection page anytime by tapping “Cancel” on the top left, and all your progress will be saved. So if you missed any damages or need to make a new note, you can easily tap back into any photo and add to it before you submit the inspection.
If you want to submit a vehicle image that is not part of the required list, tap “Add New Photo” toward the bottom of your screen, capture the image, and select the photo type.
Once you’ve taken all the required photos, tap “Inspection Complete.” This is where you’ll select from one of three sign-off options — agent agrees with assessment, agent has refused to sign, or agent is unavailable. Tap the appropriate option, and enter the required information and signatures. No matter what you choose, all three options lead to the successful completion of the inspection.
Note that for mutli-vehicle loads, not all vehicles in the load need to be completed to submit a successful inspection. Simply perform inspections for the vehicles that are ready, and mark the rest as “can not inspect.”
If any inspections fail to upload due to a poor internet connection, those will appear in the “Error Tab” back on the home screen. So be sure to check there to re-upload outstanding inspections once you find a stable connection.
If you’d like to view or send the inspection EBOL, tap the vehicle card, then tap “View EBOL.” To send, just enter the shipper’s email address from the “Share EBOL” section at the bottom of your screen.
Then, you’re all set! The inspection will upload and be marked as delivered or picked up in real-time, so you can quickly move on to additional inspections, or get back to transporting vehicles.
Thanks for watching. And be sure to take advantage of the Central Dispatch app whenever you can so you can easily find cars, execute moves, and seamlessly relay information back to shippers — all in one place!
