What's New Help 1-855-COX-AUTO

Overview:

Drivers can view loads and perform inspections on vehicles for loads assigned to them when the listing does not have a VIN.

Users will be able to view assigned loads without a VIN and associate a VIN with it using the CD Mobile App in order to complete an inspection.

Why is it important to add a VIN and complete an inspection?

Identifying loads with missing VINs

Starting the Inspection Process

Matching a Load with a VIN

The app will search for a matching VIN, and if not found, the app will decode the scanned VIN to determine YMM of the vehicle and search for VIN-less loads that match the YMM of the scanned VIN.

Possible results:

1. If the scanned VIN and decoded YMM match an assigned load:

Note: Vehicles with make or model names that do not match the VIN decoding results exactly (ex: Chevy vs. Chevrolet) won’t appear in the decoded matches.

2. If the scanned VIN does not match the YMM of any assigned loads:

NOTE: Once a VIN has been associated with a load it cannot be unassociated.

3. If there are no assigned vehicles matching the decoded YMM and no VIN-less loads:

Viewing Manually Added VIN in app and on eBOL

FAQs

Q: How can a user tell if a VIN was manually added by the carrier?

Q: Where does VIN populate after it is manually added by the carrier?

Q: What if a carrier encounters multiple, identical vehicles missing a VIN?

Q: Can a user remove the VIN from a vehicle after manually adding it?

 Q: If a pickup inspection was not completed, can a carrier still add a VIN to complete a delivery inspection?

 Q: What happens if the app is offline during an inspection?

Central Dispatch got some major enhancements in 2025, but there’s still more to come

For decades, Central Dispatch has helped customers ship vehicles profitably on the largest auto transportation marketplace. Now we’re helping them ship with even more profitably with the most streamlined marketplace!

From all-new tools to big marketplace updates, you can now execute every step of the transportation process more efficiently than ever, all on one centralized and easy-to-use platform.

New API Integrations create seamless connections to third-party technology providers, so you conduct your business on your preferred software. An enhanced dispatch experience delivers a more streamlined, modern interface capable of managing any number of loads. And our continued commitment to security in features like the FMCSA verification checklist, multi-factor authentication, user management, plus our marketplace integrity team, we’re dedicated to proactively combating fraud and providing tools to help you avoid bad actors, while putting up roadblocks to keep them out of our platform.

New enhancements like these don’t just help you transport vehicles on Central Dispatch faster, easier, and more profitably — they future proof your business, helping you stay flexible as new challenges and changes take place in the industry.

But we’re not stopping there. We’re continuing to listen to your feedback, and using it to deliver even more valuable enhancements in 2026!

Load Board Enhancements: We’ve streamlined the load board to eliminate older listings after 30 days, ensuring “ready to move” loads are prioritized for carriers and helping shippers quickly attract the right carriers.

Vehicle Count Methodology: Each vehicle you post will count toward your tier limit, even if it is part of a multi-vehicle listing or dispatch. This ensures a truly end-to-end process from listing the vehicle, to finding a carrier, to fulfilling the delivery. For more details on how this impacts your account, read the announcement post here. 

Real-Time Tracking: Shippers are now able to receive live location and status updates delivered straight to their devices, including GPS location, ETA, eBOL information, and more, as long as carriers are using the Central Dispatch app. This allows shippers to easily stay on top of shipments and streamline communication, while saving carriers time by not needing to provide manual status updates. It’s the best way to strengthen relationships between shippers and carriers, and maximize confidence when transporting vehicles. 

Price Check and Price Check Plus: Shippers and carriers can utilize insights using Price Check to ensure a fair price for each individual vehicle. For those looking for more robust pricing insights, Price Check Plus uses AI-driven data to predict the optimal price for your load so you can maximize your profitability. Get access to not only listed prices, dates and dispatched information for previous loads, but final pricing and date dispatched details to make more informed decisions, all powered by our Market Intelligence transportation data. Learn more about Price Check and Price Check Plus here.

Central Dispatch Premium: Ship with more power and profit than ever before! Central Dispatch Premium gives you all the same features as a core plan, plus best-in-class transportation tools and unmatched professional support. Maximize vehicles’ profitability with Price Check Plus. Streamline your process with a suite of APIs. Coming soon, dispatch directly to your preferred partners with Preferred Carrier offers. And uncover new opportunities to drive efficiency and profit with Performance Management. Learn more about Central Dispatch Premium and all of our plan options! 

And, don’t miss the updates we’re rolling out in 2025:

Enhanced Transactional Ratings: You can now choose when your review is published, giving you the confidence to share your experience. Selecting “Publish Later” means your review will only be publicly posted after your partner has also submitted their rating, or the 14-day review window passes, making it easier to provide honest feedback, and helping foster more transparent partnerships. 

Coming soon: Payment Facilitation: Handle all payments and transactions without having to leave the Central Dispatch platform.

Pricing decisions are getting even easier.

Shippers can optimize rate decisions, and carriers get the best rate for every load with AI-powered recommendations and detailed marketplace data powered by our Market Intelligence transportation data.

Want to learn more? Watch our video demo and check out our user guide on Price Check Plus.

Click on Account name and select Company Profile

Company Profile contains overview information as well as tabs for:

Users with roles of Owner and Admin can edit certain information after a multi-factor authentication

Overview

The Overview page includes:

Edit Information

For account security, users with the Owner and Admin role will need to complete multi-factor authentication after clicking the Edit Information button.

Fields that can be updated will open

Some information such as company name, insurance,  and authority can be updated by Central Dispatch team only

Marketplaces

Marketplaces page is read-only and display the public and private marketplaces your account is associated with

Network

The Network page allows you to manage your preferred network of companies or block companies you do not want to do business with

Requires a multi-factor authentication by Owner or Admin role to Edit Information

Preferences

Preferences gives you the control of how other businesses can find your company

Requires a multi-factor authentication by Owner or Admin role to Edit Information

Contacts

Contacts page includes information for positions for your business.  Positions include:

The Owner, Billing, and Listing contacts are populated from information entered during the application process. The Dispatch role does NOT auto-assign by default, so you’ll need to manually add the correct contact for this role

The Owner contact cannot be changed through self-service

The Billing contact can be updated from the Billing page

Contacts can have multiple positions

A Listing and a Dispatch contact is required for shipper accounts and the system will not allow more than one Listing or Dispatch contact

A group email can be added for a contact such as Dispatch Contact

Requires a multi-factor authentication by Owner or Admin role to Edit Information

Important Information about Contacts and Manage Users:

Connected Apps

Connected Apps allows you to manage access to any connected apps, if applicable

Communications

Communications manage communication preferences selected for carrier notifications

Price Check and Price Check Plus offers carriers and shippers pricing insights for transportation costs to empower decision making and maximize profitability.

Price Check – Generates pricing information based on vehicle and location information

Price Check Plus – Builds on the information offered in Price Check and includes the date and dispatched price as well as a predictive dispatch price within an upper and lower band

All clients can access at any time from the log-in home page by clicking on the Intelligence dropdown

When searching for vehicles on the Search Vehicles page, click on the drop down on the dispatch card and the Price Check

For Shippers on the Create Listing page, click on Check price under the Vehicle Information section

How Price Check and Price Check Plus Work

When accessing Price Check from the drop down on the Intelligence tab:

View of Price Check from the Intelligence tab for an owner role

If user is not an owner role, a message will appear to ask admin to sign up

View of Price Check Plus from the Intelligence tab for subscribers

View from Search Vehicles

When displaying Price Check or Price Check Plus for multi-vehicle loads, there is a drop down to select the vehicle in the load to display for both Price Check and Price Check Plus

View from Create Listings

A slide out box will appear when clicking on the Check Price button in Create Listings

Value of Price Check Plus 

Price Check Plus is designed to help you maximize profitability and accelerate your speed to transport.

The Predicted Price is one of the most valuable tools available in Price Check Plus and is built on industry-leading AI to provide real-time data  reflecting current market trends.

The high and low price represent upper and lower bounds for what would be considered a reasonable price for the listing based on historical trends.

Use the predicted price along with the low range and the high range to make decisions that is best for your company.   

The Estimated Time To Dispatch is the estimated time for a listing posted at the predicted price to get dispatched to a carrier.   

The time to dispatch is built from the same AI model as the predictive price.

If the shipper needs to it to move it faster, the price can be increased.

Use the Dispatch Date and Dispatched Price on the comparable loads  to see if the negotiated rate was different than the listing and see how long it took to get dispatched at the listed rate.

The Transactional Ratings system from Central Dispatch lets you leave in-depth reviews about what it was like to work with a certain shipper or carrier on our platform.

You can rate a business overall and in three distinct categories for each job they perform. You can write reviews describing your experience in more detail, and even reply to comments written about your business.

Today we’ll show you how you can use this new rating system to give helpful, honest feedback, so that you and others can make better partnering decisions and grow your business.

The “Overview” page gives you a general idea of how you’re being rated on Central Dispatch.

You’ll see your company information, your current overall rating (calculated by average), and reviews of your business that have been marked as “most helpful” by other users.

Under “Average Detail Ratings” you’ll see your current rating for each distinct Transactional Ratings category — timeliness, communication, and documentation. Like your overall rating, these are calculated by average. Hover over the “i” for more information on how we define each category.

Scroll through the “Most Helpful Reviews,” to find out which reviews of your business are getting the most hits, and exactly what your partners are saying about you.

View how they’ve rated you in each category, their written review, how many total reviews they’ve left on the site, and how many other users have marked their review as “helpful.”

The Overview page also gives you a quick link to rate your recent transactions (under “Your Connection”) as well as a link to view all of your business’ reviews in more detail, here near the Helpful Reviews.

You can also get there by simply clicking the “All Ratings” tab near the top of the dashboard.

Ratings

On the “All Ratings” page, you’ll first see a visual breakdown of your current overall rating, and a complete list of every review of your business.

You can sort this list by the number of stars attached to each review, to quickly get a clear idea of what people liked about working with you, and what problems may have come up during a job.

You also have the option to reply to any review of your business. Please remember to be fair and courteous when replying to a review. Every reply goes through a 72-hour review period, to make sure our content policy is being followed.

Pending

The “Pending” page is where you’ll rate and review the businesses you’ve worked with in the past 60 days. After 60 days, any pending transaction ratings you have will disappear.

You can rate both completed and canceled transactions that were accepted by a partner. This ensures every partner on our platform is held accountable for their performance for jobs they finished — and for jobs they didn’t.

On the page, you’ll see the company’s name, order ID, and some more specific information about each job. To begin rating a transaction, simply give it an overall rating of 1-5 stars. This will bring up an expanded menu, where you can rate a shipper or carrier on their timeliness, communication, and documentation.

Note that your ratings for each category do not impact the overall rating. Also note that reviews cannot be edited after they’re submitted and star ratings go live on the website the moment you leave them. So it’s very important to understand what to be thinking about for each category before you rate. Let’s go over those in more detail.

For overall rating, youshould think about the general experience working with this person — not just the outcome of the job. Would you feel comfortable doing business with them again? Would you recommend them to others?

Timeliness refers to how closely they met timing expectations outlined in your contract for pickup, delivery, and any other checkpoints. Did they complete delivery or pickup within 72 hours of the estimated time? Were they late? If so, how late?

Your communication rating should consider how professional and responsive a partner was during a job. Did they promptly communicate information like updates, changes, and delays? Did you ever have trouble getting in touch with them?

Documentation includes the completion and accuracy of all job documents, such as eBOL, insurance information, transit forms, and invoices. Was everything filled out correctly? Did paperwork arrive late?

To give even more detailed feedback, leave a short written review describing your experience. What specifically did they do well? What kinds of problems, if any, did you run into?

Leaving a 1-2 star rating for a transaction will prompt you to leave a written review, to encourage responsible use of a negative rating.

You’ll also be prompted to reach out directly to the other party. So if you think any disputes can be solved privately, be sure to take advantage of this feature before posting.

However, it’s important to note that leaving a written review, and rating users in each of the three categories, are both optional. You can always just leave one overall rating if you’d like.

But we highly recommend going the extra mile. It helps everyone identify if a certain carrier or shipper is right for them, and gives other users a more complete picture of your business practices.

Well, that’s all for now. Thanks for taking a few minutes with us to discuss our new transactional ratings system. As always, please reach out to us with any further questions.

The all-new Central Dispatch user management feature lets business owners give employees their own personal Central Dispatch logins.

Account owners will now have more control over how they run their business on Central Dispatch. They’ll decide which employees or contractors can access certain features, decide who gets to view sensitive information, and eliminate the risks of sharing credentials of a single, universal login.

To access the Manage Users page, click your name from any page and select Manage Users from the account dropdown. Only users with the role of Owner, Admin, or Member Manager can access the Manage Users page.

Here, you’ll see your company name in the top left, along with a list of all your organization members who are active Central Dispatch users in the active tab.

You’ll also see their assigned role, contact information, and some actions you can take as the account owner.

Adding new users is easy. Just click the yellow “Add Users” button at the top right of your screen. This will bring up a window where you’ll enter their email and select their role. Read the descriptions to view permissions associated with the role.

Once you have their information entered, hit “Add User,” and an invitation will be sent out to the email address you entered. Members of your team will need to accept the invite before becoming active users.

To view users who you’ve invited that have yet to accept, go to the “Pending” tab. Here you can see the date you sent out the invite, and resend or cancel the invite if necessary.

Remember that the role you assign each team member will impact what they can and can’t do on Central Dispatch.

Drivers and Standard roles can only access and update their own profile, including email address, cell phone number, and username.

While Owners, Admins, and Member Managers are able to add new users and fully manage all other user profiles.

To change a person’s role, click “Edit” here in the Actions column, and select a new role.

To remove a user, simply click the “Remove” button in the Actions column, and click again to confirm the removal in the pop up window.

That’s all for now! We hope you’ll enjoy all the benefits of this new user management feature. As always, please reach out to us with any further questions.

Let’s take a look at what’s new in search. The new search layout allows you to filter and sort live results, all from a single page. We have also reduced the number of clicks. No need to click “search” or “enter” after selecting filters.

Saved searches and filters are found on the listings page. Just click into the saved search to open it. Easily see the saved search you were viewing, along with the number of listings associated with it.

Filters are also available to view for the search. Click the “X” to delete any of the filters, or scroll down the page to any of the filters and then click save. Click the “clear” button to return to a view of all listings.

The browser can be used to manually update listings. Sorting options are at the top of the listings page. And the listing card contains the most important information, including price and price per mile, the vehicle information, company information including ratings, hours of operation and the time zone, and phone number, pickup and delivery information, posted date, and desired pickup date.

And the information is available no matter the size of your screen. Thank you for using Central Dispatch.

Watch Head of Business Lainey Sibble, and Head of Product Eric Schwartz, break down all the enhancements Central Dispatch has implemented this year to create an end-to-end solution that streamlines your core business.

back-to-top