How to Identify and Combat Phishing Scams

Digital logistics has brought many benefits to both shippers and carriers, but it’s also increased the risk of phishing scams. Make sure you know how to identify and avoid them with these tips and best practices from our Marketplace Integrity Team.

How To Spot Phishing

• Most phishing scams start when a bad actor contacts you via text or email, asking you to click a link. That link often looks like the Central Dispatch login page, but is in fact a phishing site designed to capture your username and password.
• Other times they’ll direct you to a fake FMCSA website where you’ll be prompted to enter your FMCSA details.

Best Practices To Keep Your Business Safe

• Pay attention to notifications from Central Dispatch alerting you to changes in your user or company profile. Take action by calling Central Dispatch immediately if this looks suspicious to you. Never click on any links received via email and/or text from third parties directing you to Central Dispatch.
• Always type the URL in your browser before entering login or account information.
• Take precautions if anyone is offering you money to re-route a delivery. Request that all changes and communications be made within the Central Dispatch platform.
• Take extra care to double-check details, like confirming the identity of the shipper or carrier. This can prevent costly mistakes and keep your business safe.

Visit our Safer Shipping Hub to learn more about other ways you can keep your business safe.

Questions about security or fraud? Contact our Marketplace Integrity team at CentralDispatchFraudClaims@coxautoinc.com