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Terms of Use

TERMS OF USE

Updated July 14, 2026

These Terms of Use govern your access to and use of CentralDispatch’s websites, the CentralDispatch System, the CentralDispatch Application, and all software, mobile applications, products and services provided by CentralDispatch, including all content, materials, data, information and tools available or accessible through them (collectively, the “Site”).  In these Terms of Use, (i) “you” or “your” refers to the business or individual user of the Site; (ii) “CentralDispatch”, “we”, or “us” refers collectively to Dealertrack CentralDispatch, LLC and Dealertrack, Inc.; and (iii) “Terms of Use” refers to these Terms of Use, together with any other notices, policies, disclaimers, click through terms, or restrictions we post on the Site.  We may update the URL for these Terms of Use at any time.  We may suspend or terminate your Membership, and/or your use of or access to the Site, or any of its features, for any reason, including non-compliance with these Terms of Use.

Use of and access to the Site is limited to Members.  A “Member” is an Account Owner or Account User authorized to use the Site, and “Membership” is the status of being a Member.  An “Account Owner” is the individual or entity authorized by CentralDispatch to create and control a Site account and issue Logon Credentials to an “Account User” (for example, employees or agents). “Logon Credentials” include Site user IDs, passwords, and any other permitted authentication methods.  Unauthorized access to or use of the Site or misuse of Logon Credentials or the Site is strictly prohibited.  

Each time you use the Site, you represent and warrant that: (1) you are an Account Owner or authorized Account User; (2) you are using your assigned Logon Credentials; (3) you have the authority to bind yourself and your organization to these Terms of Use and our Privacy Policy; (4) you and your organization agree to these Terms of Use and our Privacy Policy; and (5) you have obtained all necessary consents, notices, and permissions to conduct business through the Site, including those required to share any information with us. The Account Owner is responsible for all activity, acts or omissions under its Site account and by anyone using or accessing the Site with Logon Credentials. 

  1. The Site and CentralDispatch System. The Site provides an online platform (the “CentralDispatch System”) for Members who ship vehicles (each a “Shipper Member”) to engage with Members who provide vehicle transportation services (each a “Carrier Member”). Members may post and review data and information about vehicles for shipment and vehicle transportation services, references, Member ratings, evidence of insurance coverage, government licenses, information of general interest to other Members, and other data and information, and independently assess whether to enter into business relationships with other Members. The CentralDispatch System also supports messaging, dispatch workflows, digital bills of lading, and payment workflows between Members. We do not endorse, control or guarantee the reliability, completeness, usefulness, safety, or accuracy of any content, data, information, or other materials submitted, posted, transmitted, or received by Members on or through the Site (collectively, “Member Materials”). A Member may act as a Shipper Member in some transactions and a Carrier Member in other transactions
  2. Member Responsibilities.
    1. Carrier Members. Carrier Members agree to comply with all applicable industry and professional standards and laws, and to: (1) maintain accurate and current profile, authority, insurance and safety information; (2) meet agreed upon pickup and delivery schedules,  pricing and Shipper Members’ requirements; (3) keep Shipper Members informed of shipment status throughout the shipping process, including promptly notifying all appropriate parties of any damage, loss, theft, or unexpected delays in the pickup or delivery of vehicles; (4) update the pickup and delivery status of each shipment either manually on the Site’s Dispatch page or through the My Inspections functionality in the mobile application offered by us (“CentralDispatch Application”); (5) handle vehicles with due care to avoid damage (6) provide CentralDispatch with a copy of the bill of lading in the event of a dispute with a Shipper Member; (7) provide appropriate parties with a completed and signed bill of lading and/or vehicle condition form (as required by Shipper Member) upon delivery of the vehicle; (8) provide a complete and accurate invoice to the Shipper Member, including any invoice items required by us; (9) handle damage claims fairly and responsively; (10) promptly forward COD payments in excess of agreed upon carrier payment to brokers or applicable parties, when applicable; (11) act professionally and courteously; (12) maintain adequate and required insurance coverage, licenses and bonds; and (13) comply with all applicable laws, rules, and regulations, including, but not limited to,  Federal Motor Carrier Safety Administration (FMCSA) regulations.
    2. Shipper Members. Shipper Members agree to comply with all applicable industry and professional standards and laws, and to: (1) make the agreed upon vehicle available at the agreed upon time and price; (2) promptly pay the Carrier Member; (3) ensure the bill of lading accurately reflects the vehicle’s condition at pickup; (4) in the event of a dispute with a Carrier Member, provide CentralDispatch with a copy of the signed bill of lading or any other evidence showing the terms of the transaction; (5) remove from view on the Site posted loads once an agreement is reached with a Carrier Member; (6) act professionally and courteously; (7) maintain adequate and required insurance,  licenses and bonds; and (8) comply with all applicable laws, rules, and regulations including, but not limited to,  Federal Motor Carrier Safety Administration (FMCSA) regulations.
    3. Members agree that: (1) damage and loss claims against a Carrier Member must be pursued separately from the contracted freight fees; (2) contracted freight fees cannot be withheld or delayed due to a damage or loss claim; and (3) valid damage or loss claims will not be paid until freight fees are paid.
    4. We may, but are not required, to review, verify, or monitor Members’ compliance with these Terms of Use, applicable law, or industry or professional standards. We disclaim all responsibility and liability for Member conduct and Member Materials.  Members  agree that they alone decide with which other Members, and on what terms, they wish to do business, and validate the credentials of such Members. We do not endorse any Member, and are not a broker, carrier and party to transport agreements or any transactions between Members.
  3. Member Registration.
    1. You agree to provide and maintain accurate, current, and complete registration information. 
    2. Upon receipt of your registration and payment of the first month’s subscription fee, we will conduct identity verification to confirm your identity (“Identity Verification”). You authorize us to conduct Identity Verification directly or through third-party service providers, and you agree to promptly provide any information or documentation we may reasonably request to complete Identity Verification. We may alter the required information or documentation at any time and the requirement may vary by individual.  We may, in our sole discretion, limit, delay, condition, or deny access to the Site unless and until Identity Verification is successfully completed.
    3. If you fail Identity Verification, do not respond to reasonable Identity Verification requests, or otherwise do not complete Identity Verification to our satisfaction within the timeframes specified by us, we will cancel your registration and any associated account, and as compensation for the costs of performing Identity Verification, we will retain your first month’s fee.
    4. During registration, you may be asked to select Logon Credentials. We, in our sole discretion, may refuse any username that impersonates someone else, is or may be illegal, protected by trademark or other proprietary rights law, vulgar or otherwise offensive, or may cause confusion.
    5. You may not transfer or resell your use of or access to the Site.
    6. IT IS A VIOLATION OF THESE TERMS OF USE TO LOG ONTO THE SITE WITH LOGON CREDENTIALS THAT ARE NOT ASSIGNED TO YOU OR YOUR ACCOUNT.
    7. YOU AGREE TO KEEP YOUR LOGON CREDENTIALS CONFIDENTIAL AND SECURE AND TO NOTIFY US IMMEDIATELY IF YOU SUSPECT OR LEARN THAT THE SECURITY OF YOUR LOGON CREDENTIALS OR ACCOUNTHAS BEEN COMPROMISED AND/OR IF ANYONE OTHER THAN YOURSELF HAS ACCESSED THE SITE WITH YOUR LOGON CREDENTIALS (COLLECTIVELY, A “SECURITY INCIDENT”). YOU ARE ENTIRELY RESPONSIBLE FOR ALL ACTIVITY ON OR THROUGH YOUR ACCOUNT PRIOR TO THE DATE AND TIME WE RECEIVE YOUR NOTICE OF SUCH SECURITY INCIDENT AND HAVE REASONABLE TIME TO SECURE YOUR ACCOUNT. YOUR LIABILITY INCLUDES ANY RESULTING LOSS, THEFT, OR UNAUTHORIZED VEHICLE PICKUP, THE FULL REPLACEMENT VALUE OF ANY LOST, STOLEN OR UNRECOVERED VEHICLE, AND ANY RELATED CLAIMS, PENALTIES, OR DAMAGES INCURRED BY US, EVEN IF LOGON CREDENTIALS ARE OBTAINED THROUGH PHISHING OR FAILURE TO IMPLEMENT REASONABLE SECURITY MEASURES. WE MAY RECOVER THESE LOSSES FROM YOU, INCLUDING BY OFFSETTING AMOUNTS OWED BY US TO YOU.
  4. Intellectual Property.
    1. Limited License. Subject to these Terms of Use, while your Membership is active and all fees are paid,  we grant you a non-exclusive, nontransferable, non-sublicensable, limited license to access and use the Site as made available by us solely to evaluate and conduct business with other Members  for your internal business purposes.
    2. Restrictions on Use. You may only use the Site as expressly permitted. Prohibited activities include, but are not limited to: : (a) copying, scraping, republishing, downloading, uploading, posting, displaying, transmitting, distributing, or otherwise exploiting any part of the Site; (b) decompiling, disassembling or reverse engineering any part of the Site, or determining or attempting to determine the Site’s source code, algorithms, methods, or techniques; (c) modifying, translating, or creating any derivative works based upon or from the Site; (d) disclosing, marketing, renting, leasing, assigning, sublicensing, or otherwise transferring any part of the Site; (e) removing or altering any copyright, trademark, or other proprietary notices, legends, symbols, or labels on the Site; (f) incorporating any part of the Site into any other compilations, materials, products, or services; (g) bypassing, disabling, or interfering with any security or technical measures; (h) harvesting data or spamming; or (j) using automated means to collect and/or index any Site information or manipulate Site functionality. We may immediately suspend or terminate your Membership, account and/or access to the Site for violations of this Section and seek all legal remedies. 
    3. Ownership. We, along with our affiliates, vendors and licensors, own the Site and all related intellectual property and other rights. The Site and the selection, compilation, collection, arrangement and assembly thereof are protected by U.S. and international intellectual property and other laws, and you acknowledge that these rights are valid and enforceable. You do not acquire any ownership rights by using or accessing the Site. Any rights not expressly granted to you herein are reserved to us and our affiliates, vendors and licensors. Any software you download from, or in connection with the Site, is licensed to you on a limited, revocable, non-exclusive basis subject to all applicable licensing terms. Title to the software is not transferred to you. We and/or the owner of the software retain all right, title and interest in and to the software and all related intellectual property rights. You shall comply with any applicable licensing terms. You may not resell, decompile, reverse engineer, disassemble, or otherwise reduce the software to a human-perceivable form or transfer the software to any third party.  The trademarks, logos, and service marks on the Site (collectively, “Trademarks”) are owned by us and others. You may not use the Trademarks without the owner’s permission or in any manner that is likely to cause confusion or that disparages the owner.
  5. Updates and Modifications. We may change, suspend, or discontinue the Site or its functionality or features, at any time, with or without notice.  This includes cessation of all activities associated with the Site. We may revise these Terms of Use from time to time by posting the revised Terms of Use on the Site. It is your responsibility to regularly check for updates. By using or accessing the Site after any are posted, you agree to be bound by the revised Terms of Use.
  6. Code of Conduct. You agree not to:
    1. use the Site for any illegal, improper, abusive, harassing,  defamatory, obscene, or threatening purposes, or that otherwise violates these Terms of Use;
    2. restrict or inhibit any others’ use of the Site, including, without limitation, through “hacking”, denial-of-service attack, or defacing any portion of the Site;
    3. express or imply our endorsement of your statements;
    4. post any (i) Member Materials that are inaccurate, incomplete, unlawful, fraudulent, threatening, abusive, defamatory, obscene, otherwise objectionable, or infringe on intellectual property or other rights; (ii) confidential or trade secret information; or (iii) advertisements, solicitations, pyramid schemes, investment opportunities, or other unsolicited commercial content;
    5. engage in spamming or flooding;
    6. transmit any malware or other destructive materials;
    7. Frame, mirror, or hyperlink to any part of the Site other than the home page;
    8. use automated means to retrieve, index, data mine, or in any way reproduce or circumvent the Site’s structure or content; and
    9. harvest or collect information about Site visitors or Members.
  7. Site Information. The information and materials available through the Site may not be current, accurate, or complete. Inclusion of content from Members, industry service providers or other third parties does not constitute our approval or endorsement of such parties or their content, and we expressly disclaim all liability related to them. We may offer sample forms or invoices for Members’ use in their transactions, but we do not provide legal advice, nor are we a party to any contracts or transactions. Inclusion of these samples does not indicate our approval or endorsement, and we expressly disclaim all liability regarding them. Members are solely responsible for deciding whether, and on what terms, to engage in business with other Members.
  8. Information You Provide. By submitting feedback, suggestions, bug reports, evaluations, or comments about the Site (“Feedback”), you assign all rights, title and interest in such Feedback and any works based on the Feedback to us, including all intellectual property rights, and waive any moral rights. We may use Feedback without restriction, attribution, payment, or obligation. If any Feedback or any works based on the Feedback are not automatically deemed to be owned by us, you hereby assign all of your right, title, and interest in such Feedback or resulting works to us.  You grant us a worldwide, perpetual, nonexclusive, sublicensable, royalty-free license to use, reproduce, distribute, transmit, disclose, display, modify, and create derivative works of any content, data, information, or other materials you submit and/or receive through the Site, including all of your Member Materials. You will execute such documents as may be deemed reasonably necessary to accomplish the objectives of this Section. We reserve the right to reject or remove any such content, data, information or other materials at any time with or without notice. Without limiting the generality of anything set forth in these Terms of Use, you agree not to submit any material or other data or information that is illegal, infringes on any third party rights, or is unreliable, incomplete, inaccurate, obscene, libelous, defamatory, or otherwise objectionable. We or our affiliates may access any Feedback, Member Materials, content, data, or other materials you submit and/or receive through the Site, including accessing to your account, as needed.
  9. Ratings. By submitting a rating of another Member to the Site, you represent that you have directly conducted business with them and your rating is accurate and made in good faith. If we determine that your rating is not accurate or made in good faith, we may suspend or terminate your account or your ability to rate other Members.
  10. Relationships with other Members.
    1. The Site is provided to you solely to help connect you with others in the auto transport industry and offer related business management tools.
    2. We have no monitoring, enforcement, or other obligations or responsibilities regarding Members, Member Materials or any other data or information provided by them, their businesses, or any business relationships between Members.
    3. If you enter into a business relationship with another Member, you do so at your own risk and you are solely responsible for managing such business relationship and enforcing your rights and remedies against such Member.
    4. Any agreement made through the Site is solely between you and the other Member. We are not a party to any agreement, have not brokered it, have no obligations under it, and expressly disclaim all liability related to it.
    5. We do not guarantee vehicle pickup or delivery dates or vehicle condition upon delivery.
    6. If you have a dispute with a Member, you release CentralDispatch, its affiliates, and their respective directors, officers, and employees from all claims, demands, and damages, known and unknown, arising out of or related to such dispute.
    7. If you are a California resident, you waive all your rights under California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”
  11. No Legal Advice Provided. DATA, INFORMATION, CONTENT, OR MATERIAL PROVIDED THROUGH THE SITE OR BY CENTRALDISPATCH OR ITS AFFILIATES OR THEIR RESPECTIVE PERSONNEL, AGENTS, OR SUPPLIERS DOES NOT CONSTITUTE LEGAL ADVICE. WE ARE NOT ENGAGED IN THE PRACTICE OF LAW OR PROVIDE LEGAL SERVICES. ACCESS TO, TRANSMISSION OR RECEIPT OF, OR RELIANCE UPON CONTRACTS, FORMS, OR OTHER MATERIALS, DATA, CONTENT, OR INFORMATION FROM THE SITE DOES NOT CREATE AN ATTORNEY-CLIENT RELATIONSHIP BETWEEN YOU AND US. CONSULT YOUR OWN COMPETENT, LICENSED LEGAL COUNSEL.
  12. Termination and Suspension.  You may cancel your subscription at any time by calling our Customer Care Department at 1-800-928-7869. If you cancel your subscription the cancellation will take effect on your next billing month. If you have pre-paid for an additional month, your subscription will end at the end of the last paid month. In no event will you be eligible for a refund of subscription fees paid prior to the effective date of your cancellation. We may immediately terminate your account and/or access to and use of the Site or any portion thereof, at any time and for any reason, with or without notice or cause. Upon termination or suspension of your Membership, your right to use the Site will immediately cease, and you must destroy all materials obtained from the Site and all copies thereof. Sections 3(g), 4(b), 4(c), 5, 8-12, 16-21, and 23-28 of these Terms of Use will survive termination or suspension of your Membership.
  13. Fees and Payment.
    1. Monthly and Add-On Subscriptions. If you have a monthly subscription to the Site or any add-on services that we offer, you agree to pay the applicable monthly subscription fee and any other fees in accordance with the current CentralDispatch rate schedule. Fees are non-refundable and may vary based on your usage of the Site. Fees are due and payable on your Site account activation date each month, or the last day of the month if the activation date does not occur in current month, for your Site subscription fees while you remain a Member.  Fees are due and payable on your add-on services activation date each month, or the last day of the month if the activation date does not occur in current month, for your add-on services subscription fees while you subscribe to an add-on service. We may update fees and payment terms at our discretion and notify you by posting any changes to the Site. Your continued use of the Site and/or the add-on service, as applicable, after a change is posted will be deemed acceptance of the new fees and/or payment terms.
    2. Annual, 3-month or 6-month Subscriptions. If you have an annual, 3-month or 6-month subscription to the CD Site, you agree to pay the applicable subscription fees in effect at the time of your enrollment. Fees are non-refundable and due and payable on the applicable account activation date anniversary, or the last day of the month if the activation date does not occur in current month, (e.g., 12 months from the activation date for annual subscriptions). After the initial subscription term, we may change the applicable subscription fees at any time by providing you with 30 days’ notice of the change. If you do not agree to the new fees, you may terminate your account by calling us at 1-800-928-7869 within 30 days of the notice. Your termination will be effective as of the last day of the current billing month.
    3. Renewal. Your Membership renews automatically until terminated, except as otherwise specified in any separate order form with us for an annual subscription. You must cancel your Membership before it renews to avoid being charged for the next billing month, unless otherwise specified in any separate order form with us for annual subscriptions. See Section 12 above for our cancellation process.
    4. Payment Methods and Autopay.  You must provide us with a current, valid credit card to subscribe to the Site, and effective July 7, 2026, new and returning subscribers must agree to automatic billing to such credit card.  You authorize us or our agent to charge or place holds on the credit card account number you provide to us, without requiring a signed receipt, and to store this information. You certify you are the owner of the credit card and if you are enrolled in autopay, you authorize us to automatically charge the amount of your bill(s) as further described in subsections (a) and (b) above as applicable.  If a payment fails, we may retry charges on or about the 14th and 24th day after the due date.  Access to the CentralDispatch Site may be terminated if payment is not received by the 27th day after the due date. You authorize us to receive updated payment information from your financial institution or card network, such as updated expiration dates or card numbers and to use that updated information to process future payments.  Cancellation of autopay will result in cancellation of your CentralDispatch Membership at the end the billing month.  You may cancel autopay and your subscription by calling us at 1-800-928-7869.
    5. Other Payment Terms. You are responsible for all applicable taxes, including all sales, use, or other taxes applicable to your use of the Site and our products and services. Delinquent accounts may be suspended or terminated immediately and without notice, and subscription fees will not be pro-rated or refunded for any month or partial month. If payment is not received by us from your card issuer or its agents, you agree to pay us all amounts due upon demand. We may use third party payment processors.
  14. Freezing Your Account. If your account is in good standing and has a zero balance, you may freeze your account at no charge for up to 90 days by contacting us at 1-800-928-7869. Freezing your account allows you to deactivate your Membership temporarily without cancelling. After 90 days, your account will automatically reactivate at the then-current subscription rate, and you will pay such subscription rate by the next day. You may reactivate a frozen account before the end of the 90-day period by logging into the Site or contacting us at the above phone number.
  15. Promotional Codes. If you entered a promotional code (“Promo Code”) at the time of enrollment, any Promo Code terms will supplement these Terms of Use. In case of a conflict between the Promo Code terms and these Terms of Use, the Terms of Use will govern. Promo Codes expire six (6) months after the Promo Code is originally entered, unless the Promo Code terms state otherwise.
  16. Disclaimers. THE SITE AND ANY SOFTWARE, PRODUCT, OR SERVICE OBTAINED FROM OR PROVIDED BY US ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW CENTRALDISPATCH AND ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THESE EXCLUSIONS MAY NOT APPLY TO YOU. CENTRALDISPATCH AND ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AND AGENTS DO NOT GUARANTEE, AND DISCLAIM ANY WARRANTY, THAT YOUR USE OF THE SITE, OR ANY SOFTWARE, PRODUCT, OR SERVICE OBTAINED FROM OR PROVIDED BY US WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE, THE SERVER(S) ON WHICH THE SITE IS HOSTED, OR ANY SOFTWARE, PRODUCT OR SERVICE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR MAINTAINING ALL EQUIPMENT NEEDED TO ACCESS AND USE THE SITE, AND ALL CHARGES RELATED THERETO. YOU ASSUME ALL RESPONSIBILITY AND RISK ASSOCIATED WITH YOUR USE OF THE SITE, AND ANY SOFTWARE, PRODUCT OR SERVICE AND YOUR RELIANCE THEREON. NO OPINION, ADVICE, OR STATEMENT OF CENTRALDISPATCH OR ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AGENTS, OR ANY MEMBERS OR SITE VISITORS, WHETHER MADE ON THE SITE, IN ANY SOFTWARE, OR OTHERWISE, WILL CREATE ANY WARRANTY. WE RESERVE THE RIGHT TO CHANGE ANY SOFTWARE OR HARDWARE CONFIGURATIONS (INCLUDING STORAGE CAPABILITIES) AT ANY TIME IN OUR SOLE DISCRETION. YOUR USE OF THE SITE AND ANY SOFTWARE, PRODUCT OR SERVICES OBTAINED FROM OR PROVIDED BY US ARE ENTIRELY AT YOUR OWN RISK.
  17. Limitation of Liability. UNDER NO CIRCUMSTANCES WILL CENTRALDISPATCH OR ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, SPONSORS, LICENSORS, AND OTHER PARTNERS BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS OF USE, THE SITE, OR ANY SOFTWARE, PRODUCT OR SERVICE OBTAINED FROM OR PROVIDED BY US, OR YOUR RELIANCE ON ANY INFORMATION, MATERIALS, OR RESULTS PROVIDED TO OR RECEIVED THROUGH THE SITE OR ANY SOFTWARE, PRODUCT OR SERVICE, WHETHER DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE, AND EVEN IF CENTRALDISPATCH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE AND/OR SITE-RELATED SERVICES, SOFTWARE, PRODUCTS, APPLICATIONS, MATERIALS OR INFORMATION IS TO STOP USING THEM.
  18. Indemnification. You agree to indemnify, defend (if requested by us), and hold harmless CentralDispatch, its affiliates, and their respective officers, directors, agents, partners, sponsors, employees, licensors, and independent contractors from any claim, demand, loss, cost or expense (including attorneys’ fees), arising out of or related to: (a) your Member Materials or information you submit, post, process, or transmit to or through the Site; (b) your connection to, access to, or use of the Site and related software, products or services, whether authorized or not, including all activity on your account; (c) your reliance on the Site, including any materials provided through the Site; (d) your use or disclosure of any content, data, materials, or information received through the Site; (e) your negligence, omissions, or misconduct; (f) your violation of applicable law or any rights of others; (g) your participation in or conducting of any transaction (or failure to conduct or complete a transaction) through the Site;  (h) all communication or representation made between you and another Member; and (i) your breach of these Terms of Use or applicable law.
  19. Links. The Site may contain links to external websites which we neither control nor endorse.  We are not liable for their content, updates, products, services, or privacy practices. Use these links at your own risk, and review their terms and privacy practices before using.  
  20. Confidentiality. “Confidential Information” refers to nonpublic and/or proprietary information disclosed by us and our affiliates, such as financial, business, scientific, technical, economic, or engineering information, and applications provided through the Site. You agree to maintain the confidentiality of such information by exercising the same degree of care you exercise with your confidential information, but in no instance less than a commercially reasonable degree of care, using it only as permitted herein, and not disclosing it without our prior written consent. All Confidential Information remains the property of CentralDispatch and/or its affiliates and is not licensed or transferred to you. Upon request, termination of these Terms of Use, or termination of your Site access or your account, you must return or destroy all Confidential Information. You must comply with all applicable privacy and data protection laws. You agree not to use or disclose any nonpublic personal information obtained through your Membership or the Site, except as allowed by these Terms of Use or applicable law. A breach of this confidentiality obligation will cause irreparable harm to CentralDispatch and/or its affiliates, entitling them to injunctive relief without needing to prove damages or post bond. This provision survives the expiration or termination of the Terms of Use and any related agreements. 
  21. Use of Member Name. You grant us the right, at our option and expense, to use your entity’s name and logo, including for advertisements and other marketing materials.
  22. Procedure for Alleging Copyright Infringement.  If you are a copyright owner and believe that your work has been infringed, please send us a takedown notice with the following information in writing to Cox Automotive Copyright Agent (see 17 U.S.C. § 512(c)(3) for further detail). Please be advised that to be effective, you must include ALL of the following: 
    1. The electronic or physical signature of the owner of the copyright or the person authorized to act on the owner’s behalf; 
    2. A description of the copyrighted work that you claim has been infringed; 
    3. Identification of the URL or other specific location on CentralDispatch.com where the material you claim is infringing is located, and enough information to allow us to locate the material; 
    4. Your name, address, telephone number, and email address and all other information reasonably necessary so that we may contact you; 
    5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; 
    6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf. 

Notices of claimed copyright infringement should only be directed to: 

By email: DMCA@coxautoinc.com. 

By mail:
Cox Automotive Law & Policy Department
Attn: DMCA Agent
6205-A Peachtree Dunwoody Road
Atlanta, GA 30328

Counter-Notifications:  If you believe that content you submitted to CentralDispatch.com was improperly removed or disabled, you can file a Counter-Notification with Cox Automotive’s Copyright Agent with the following information: 

  1. Your physical or electronic signature; 
  2. A description of the content or materials that were removed or to which access has been disabled and the location where the material appeared before it was removed or access to it was disabled, preferably including the full URL of the page(s) on CentralDispatch.com; 
  3. A statement under penalty of perjury that you have a good faith belief that the material or content was removed or disabled as a result of mistake or misidentification; 
  4. Your full name, address, telephone number, email address, and the username of your account with us (if any);
  5. A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if the address is located outside the U.S.A., to the jurisdiction of the United States District Court for the Northern District of Georgia, Atlanta division), and that you will accept service of process from the person who provided the DMCA takedown notification to us or our agent.

Upon receipt of a valid Counter-Notification that satisfies the above requirements, we will follow the DMCA’s procedures regarding counter-notification, including sending a copy of the counter-notification to the copyright holder.  The information they receive will include your contact information, which they may use to contact you directly or to take further action they find appropriate.  

If we provide your counter notification to the copyright holder, and they do not notify us that they have filed an action in court or before the Copyright Claims Board seeking an order to keep the content down, the content will be reinstated.  The process can take up to 14 business days.

In all events, you expressly agree that any dispute is between you and the copyright holder or its agent, and you will not make Cox Automotive, its parents, subsidiaries, or their respective employees, officers, directors, or agents, a party to any disputes or lawsuits regarding alleged copyright infringement. 

  1. Arbitration and Class Waiver.
    1. Arbitration. You agree to arbitrate any and all disputes, claims or controversies that you may have with us, or any of our parents, subsidiaries, affiliates, officers, directors, employees or agents (collectively, “Affiliates”)  that arises out of or relates in any way to the Site, your membership, or these Terms of Use,  whether they are based in contract, statute, regulation, tort, or other legal or equitable theory. Such arbitration will be final and binding. If we elect in our discretion to submit to arbitration any dispute or claim that we may have against you, any such arbitration will be governed by the provisions of this Section.
    2. Class Waiver.  All disputes between us must be resolved on an individual basis.   We agree that all disputes between us will be arbitrated individually, and you will not file or participate in a “Class Action” (as defined in federal, state, or arbitration procedural rules), or any other form of class, collective, representative, or consolidated actions.  Class arbitrations and class or representative proceedings of any kind are not permitted and you expressly waive your ability to participate in a class or representative proceeding against us or any of our Affiliates. If the arbitration clause is found unenforceable or inapplicable to your dispute with us, this class waiver will continue to apply in litigation. You agree that this class waiver is an essential element of the agreement between you and us and that this class waiver may not be severed. In the event that this class waiver is deemed invalid or unenforceable, then the entire agreement to arbitrate in this Section will be null and void.
    3. Arbitrator Authority. Any dispute or claim subject to arbitration pursuant to this Section 23 must be submitted to binding arbitration before a single arbitrator administered by JAMS pursuant to JAMS Streamlined Rules. The arbitrator shall resolve any and all disputes concerning whether this arbitration provision is enforceable, unconscionable, applicable, valid, void, or voidable. The arbitrator will be bound by and will strictly enforce these Terms of Use and any additional terms, agreements or attachments between you and us and may not limit, expand or otherwise modify any of the provisions of the foregoing. Any arbitration will be held in Atlanta, Georgia, unless otherwise agreed upon by the parties in writing. Each party will bear its own expenses in the arbitration and will share equally the costs of the arbitration; provided, however, that the arbitrator will award the applicable party any costs and fees to which it may be entitled under Section 18 in connection with any indemnification claim. You agree that your transactions with us evidence transactions in interstate commerce and that the Federal Arbitration Act therefore governs the interpretation and enforcement of this Section (notwithstanding the application of Georgia law to any underlying claims). You also agree that this Section shall survive the expiration or termination of these Terms of Use.
  2. Jurisdictional Issues. The Site, including all content, materials, data, and information therein, is solely intended for access and use by individuals and entities residing in the United States. Access to and use of the Site from outside of the United States is at the user’s own risk and such users are responsible for compliance with all applicable laws.
  3. Governing Law. Any dispute arising from or related to these Terms of Use or the Site are governed and construed in accordance with the laws of the State of Georgia, without regard to its conflict of laws principles. Any action to enforce any arbitration proceeding, and any other legal action, suit or proceeding that is not otherwise subject to mandatory arbitration pursuant to Section 23 and arises under or relates to these Terms of Use or the Site must be filed exclusively in a state or federal court located in Fulton County, Georgia.  You consent to such forum and waive any objection to the laying of venue in such forum.
  4. Assignment. We may assign these Terms of Use and assign or delegate  our rights and responsibilities under these Terms of Use to  third parties. You may not assign these Terms of Use or any of your rights or responsibilities hereunder without our prior written consent.
  5. General. CentralDispatch, its affiliates, and their respective personnel, agents, and suppliers are acting as independent contractors and not as your employees or agents. Under no circumstance will a party have the right or authority to enter into any contracts or assume any obligations for the other or to give any warranty to or make any representation on behalf of the other. These Terms of Use constitute the complete and exclusive agreement between the parties with respect to the subject matter of these Terms of Use, and supersede any previous or contemporaneous negotiations, proposals, understandings, and all oral and written agreements between the parties relating to the subject matter of these Terms of Use. No oral statement of a CentralDispatch or its personnel will affect the rights, obligations or warranties of the parties hereunder. Except as otherwise provided with respect to the class action waiver in Section 23, if any provision of these Terms of Use is held by a court of competent jurisdiction to be contrary to law, invalid or unenforceable, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and, in any event, the remaining provisions of these Terms of Use will remain in full force and effect. No failure or delay by either party in exercising any right, power, or remedy under these Terms of Use will operate as a waiver. For questions regarding these Terms of Use or the Site, contact us through the Request Support link at the bottom of the Site or call 1-800-928-7869.
  6. Privacy Policy. By using the Site, you consent to the use of your information and information about you in accordance with our Privacy Policy, and you represent that you have the right to share all such information with us.
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