Confirming Your Identity on Central Dispatch
Beginning in January, Central Dispatch is taking an important step toward creating a safer, more secure marketplace for all: identity verification. This process will help confirm every Central Dispatch account is linked to a real individual, add a strong layer of protection against unauthorized access, and make Central Dispatch the first automotive logistics marketplace to implement ID verification.
All customers must complete ID verification to continue accessing the marketplace—and completing the process is fast and easy! All you need is a smartphone or tablet with a camera and a government-issued ID. Central Dispatch does not collect or store your personal information. Identity verification is securely completed through our trusted partner, Socure—a leading digital verification platform used by over 3,000 organizations.
To complete verification, you’ll follow a few simple steps before logging in, then continue using Central Dispatch as you usually do:
1. Go to the Central Dispatch log in page, and click “Start Verification” to begin the process.
2. Verify your legal name to continue.
3. Continue on your phone by receiving a link via SMS, or by scanning the QR code.
4. Follow the prompts to start verification and consent to verify ID.
5. Use your phone’s camera to scan the front and back of your government-issued ID.
6. Take a selfie to confirm you match the individual featured in the ID.
7. Return to the device where the process started to validate or edit your information.
8. That’s it! You’ll receive a success or failure message after completing.
9. If you receive a failure message, try one of these best practices to ensure best results:
- Don’t use the back button
- Complete the process at one time and limit delays in steps of the process
- Review information before proceeding to the next step
We all play a part in building a safer, more secure marketplace for shipping vehicles. Let’s keep working together to protect our industry from fraud and helping to ensure Central Dispatch remains a trusted platform for everyone.
FAQs
To ensure the safety and integrity of our marketplace, we require ID verification to confirm that every account belongs to a real individual. This helps prevent fake accounts, protect against fraud, and keep the platform secure for all users.
Yes. We’ve partnered with a leading digital verification platform used by over 3,000 organizations to effectively roll this out. This platform uses encrypted technology and complies with industry security standards. Central Dispatch does not collect or store your personal information.
All you need is a smartphone with a camera or tablet and a valid government-issued ID.
If you receive a failure message, retry from step one. Ensure each photo has proper lighting, and that you’re following the prompts carefully. For more assistance, contact our support team at 800-928-7869.
Yes—verification will be required in early 2026 in order to continue accessing the marketplace.
