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Shippers can Create Load and either assign it directly to a carrier or post it to the load board 

Overview of Create Load 

1. Under the Ship Vehicles tab, click Create Load 

2. From the Create Load page, choose to assign the load to a specific carrier or post the listing to the load board:

Post to Load Board Tab

1. Enter load information:

2. After the load is posted to the board, open Manage Listings to assign to a carrier or to modify, archive, or delete the listing:

3. Click on the Assigned Loads tab to:

Assign to a Carrier Tab

1. The Select Carrier field is added to the top of the page:

After the load is created, click on the Assigned Loads tab to:

Entering Load Information

Step 1: Add Pick Up and Delivery Location Information

  1. Location name: Integrates with the address book to populate address and contact information
  2. Location type: Use the drop-down menu to choose the location type
  3. Address: Integrates with Google address lookup to predict and populate address information
    • Note: If the address seems to be disappearing after entering, use the Enter key instead of the tab key
  4. City/State/Zip code: All fields are required
    • Note: Entering the Zip Code will auto-populate City and State
  5. Phone: Users can add up to 4 phone numbers for the listing by clicking on +Add phone
  6. TWIC Card toggle: This can indicate if a TWIC Card is required for location access
    • Tooltip text reads: A TWIC (Transportation Worker Identification Credential) is a credential required by the Maritime Transportation Security Act for carriers to access some locations. If you are not sure if a TWIC is needed, please contact the location.

Step 2: Add Vehicle Information

  1. Trailer Type: Required field. Use the drop-down menu to select the trailer type               
  2. Clear and Duplicate buttons: Clears vehicle information and allows user to duplicate a vehicle (replaces the quantity), respectively
  3. VIN available? and VIN: VIN available? Toggle is defaulted on, allowing users to enter the VIN. When the VIN is entered, the Year, Make, and Model (YMM) fields will populate by VIN decoding
  4. Year/Make/Model/Vehicle Type: Required fields. If entering the VIN, these fields will populate by VIN decoding
    • NOTE: If the Year of the vehicle is older than 1981 or a specialty vehicle:
      • Uncheck the toggle for VIN available?
      • Under the Vehicle Type field, use the drop-down menu to select Other
  5. Vehicle Color/Lot Number/License Plate/License State/Province: Not required fields, but may be helpful for a carrier to locate a vehicle on a lot
  6. Additional Vehicle Information: Notes can be added that are available for carriers on the dispatch sheet after a vehicle is assigned. It is not visible before dispatch is accepted by the carrier
  7. Inoperable/Oversized: Toggles available to indicate operability of vehicle and if oversized
    • If Inoperable: Use the drop-down menu to indicate why the unit is inoperable. This information is available to the carrier
  8. Check Price: Opens the Price Check tool to view prices on comparable loads
  9. +Add vehicle: Users can add additional vehicles to the listing

Step 3: Add Dates

  1. Date Available to Ship: Required field. Use the calendar icon to select a date the vehicle will be available. Users can select up to 30 days from the listing date
  2. Desired Delivery Date: Not required. Use the calendar icon to select a desired date for the delivery of vehicle. Users can select up to 30 days from listing date
  3. Expiration Date: Required field. Default is set to 14 days, but users can use the calendar icon to extend up to 30 days from posting
    • Listings that are 30 days from posting date will be auto archived and visible under the ARCHIVED tab in Manage Listings
    • Listings over 365 days will be removed from Listings

Step 4: Pricing and Payment

  1. Amount to Pay Carrier: Required field                                      
  2. COP/COD Amount: Required field. Users can select an amount to pay the carrier at pickup or delivery. This allows the ability to pay the carrier partial at pickup and the remainder at delivery
  3. COP/COD Payment Method: Required field. Use the drop-down menu to select if payment will be made by check or cash
  4. COP/COD Location: Required field. Use the drop-down menu to select if payment will be made at pickup or delivery

Balance fields: If the total amount owed to the carrier is split between pickup and delivery, Balance fields will be populated and required

Step 5: Additional Information

STEP 7: Add Your Contract Information and Create Dispatch

The Network page allows you to manage your preferred network of companies or block companies you do not want to do business with. Central Dispatch streamlines your ability to work with your professional business relationships. 

To protect your account, users with the role of Owner or Admin can Edit Information after completing a MFA verification.

Access your Network by clicking on your account name and clicking the Company Profile link or the Network link

1. To Add Company to your Preferred or Blocked list, click on the appropriate tab and click Add Company

2. Search for the Company and click Add to List

3. A company can also be added to the Preferred or Blocked list from the Company Overview page by clicking Prefer or Block button

Result: The company will appear on the list for their Network

Search Vehicles

Create Dispatch or Assign Load

Pricing data is for illustration purposes only and does not reflect actual prices

The billing page has been updated with a reorganized layout to prioritize the most important information and provide an intuitive user-friendly experience. multi-factor verification provides an extra layer of security to the account and is required to make any changes to the page. Users with the role of Owner or Admin in Manage Users have permission to make changes after the multi-factor authentication. The billing page is available from the account name dropdown, by selecting Billing.

Billing Status

  1. Link available to Print last statement.
  2. Click on the History tab to view and print previous months’ statements.
  3. View Balance due and due date.
  4. Make a payment by clicking on Make a one-time payment.
    • Choose to pay balance or another amount.
    • Choose payment method.
    • Users can also click toggle when making a payment to enroll in autopay.
  5. Previous payment information including payment amount, date and payment method.
  6. Toggle to Enable Automatic Payments on or off.

Result: a confirmation message will appear for users to confirm automatic payments.

Your Subscription

View your subscription plan and any add-ons

  1. Click on Manage subscription to view current subscription and select or change add-ons such as Notifications for search and Price Check Plus.
    • View current subscription.
    • Click on any add-on to select it.
    • Review changes and click Update subscription.
    • Note: Changing Notifications tiers:
      • If Adding Notifications, user will need to verify the contact email and phone for the notifications.
      • If Removing Notifications, the change will take place on the next billing cycle.
  2. If signed-up for Notifications for search the MANAGE EMAIL AND PHONE link will be visible to update email and phone to send notifications.
    • Result: Communications tab on the Company Profile page will open to update or add email and phone for notifications.

Edit Billing Information

  1. Click on Edit Information to update billing contact information.
  2. Result: The Company Profile page will open to the Contacts section and Billing Contact.
    • Click on Edit Information to update Billing Contact, MFA authentication will be required.

Payment Methods and Billing Contact Information

  1. Manage payment methods including setting a default card, adding or removing a card.
  2. Click on Edit Information to update billing contact information.
  3. Result: The Company Profile page will open to the Contacts section and Billing Contact.

Upcoming Charges and Recent Transactions

  1. View upcoming charges.
  2. View the most recent five transactions, users can view additional transactions under the History tab on the Billing page.

Billing History Tab

  1. View previous transactions, select the number of transactions per page.
  2. Click View Statement to view statements for previous months.

Pricing data is for illustration purposes only and does not reflect actual prices


The billing page has been updated with a reorganized layout to prioritize the most important information and provide an intuitive user-friendly experience. multi-factor authentication provides an extra layer of security to the account and is required to make any changes to the page. Users with the role of Owner or Admin in Manage Users have permission to make changes after the multi-factor authentication. The billing page is available from the account name dropdown, by selecting Billing.

Billing Status

  1. Link available to Print last statement.
  2. Click on the History tab to view and print previous months’ statements.
  3. View Balance due and due date.
    • Note: Please note amount displayed is not due until Balance due date.
  4. Make a payment by clicking on Make a one-time payment.
    • Note: If moving to a new tier, make a one-time payment for the dollar amount difference between the tiers to get access to new tier.
    • Choose to pay balance or another amount.
    • Choose payment method.
    • Users can also click toggle when making a payment to enroll in autopay.
  5. Previous payment information including payment amount, date and payment method. 
  6. Toggle to Enable Automatic Payments on or off.

Result: a confirmation message will appear for users to confirm automatic payments.

Your Subscription

  1. View your subscription plan and any add-ons to your account such as notifications. 
    • Tier limits are based on vehicles that are posted or dispatched.
    • Each vehicle that is listed or dispatched counts toward the monthly vehicle quota.
    • When the tier limit is reached, it will trigger a notification to the user and additional vehicles will not be able to be dispatched or listed until next billing cycle or upgrade to the next tier.
  2. Click on Manage subscription to view the subscription plan options, tiers available, and any add-ons selected.
    • Select Plan.
      • If you are interested in an Enterprise Solution, please complete the form and a member of our Enterprise team will be reaching out within 1- 2 business days.
    • Select Tier.
      • Available tiers change depending on the plan selected.
    • Select Add-ons.
    • Review any changes and click Update subscription.
    • Note: Changing Notifications tiers:
      • If Adding Notifications, the user will need to verify the contact email and phone number for the notifications.
      • If Removing Notifications, the change will take place on the next billing cycle.
  3. If signed up for search Notifications, the MANAGE EMAIL AND PHONE link will be visible to update the email address and the phone number to receive the notifications.
    • Result: Communications tab on the Company Profile page will open to update or add email and phone for notifications.

Payment Methods and Billing Contact Information

  1. Manage payment methods including setting a default card, adding, or removing a card.
  2. Click on Edit Information to update billing contact information.
    • Result: the Company Profile page will open to the Contacts section and Billing Contact.

Upcoming Charges and Recent Transactions

  1. View upcoming charges.
  2. View the most recent five transactions.  Users can view additional transactions under under the History tab on the Billing page.

 Billing History tab

  1. Select the number of transactions per page to view the previous transactions.
  2. Click View Statement to view statements for previous months.

Overview:

Drivers can view loads and perform inspections on vehicles for loads assigned to them when the listing does not have a VIN.

Users will be able to view assigned loads without a VIN and associate a VIN with it using the CD Mobile App in order to complete an inspection.

Why is it important to add a VIN and complete an inspection?

Identifying loads with missing VINs

Starting the Inspection Process

Matching a Load with a VIN

The app will search for a matching VIN, and if not found, the app will decode the scanned VIN to determine YMM of the vehicle and search for VIN-less loads that match the YMM of the scanned VIN.

Possible results:

1. If the scanned VIN and decoded YMM match an assigned load:

Note: Vehicles with make or model names that do not match the VIN decoding results exactly (ex: Chevy vs. Chevrolet) won’t appear in the decoded matches.

2. If the scanned VIN does not match the YMM of any assigned loads:

NOTE: Once a VIN has been associated with a load it cannot be unassociated.

3. If there are no assigned vehicles matching the decoded YMM and no VIN-less loads:

Viewing Manually Added VIN in app and on eBOL

FAQs

Q: How can a user tell if a VIN was manually added by the carrier?

Q: Where does VIN populate after it is manually added by the carrier?

Q: What if a carrier encounters multiple, identical vehicles missing a VIN?

Q: Can a user remove the VIN from a vehicle after manually adding it?

 Q: If a pickup inspection was not completed, can a carrier still add a VIN to complete a delivery inspection?

 Q: What happens if the app is offline during an inspection?

Click on Account name and select Company Profile

Company Profile contains overview information as well as tabs for:

Users with roles of Owner and Admin can edit certain information after a multi-factor authentication

Overview

The Overview page includes:

Edit Information

For account security, users with the Owner and Admin role will need to complete multi-factor authentication after clicking the Edit Information button.

Fields that can be updated will open

Some information such as company name, insurance,  and authority can be updated by Central Dispatch team only

Marketplaces

Marketplaces page is read-only and display the public and private marketplaces your account is associated with

Network

The Network page allows you to manage your preferred network of companies or block companies you do not want to do business with

Requires a multi-factor authentication by Owner or Admin role to Edit Information

Preferences

Preferences gives you the control of how other businesses can find your company

Requires a multi-factor authentication by Owner or Admin role to Edit Information

Contacts

Contacts page includes information for positions for your business.  Positions include:

The Owner, Billing, and Listing contacts are populated from information entered during the application process. The Dispatch role does NOT auto-assign by default, so you’ll need to manually add the correct contact for this role

The Owner contact cannot be changed through self-service

The Billing contact can be updated from the Billing page

Contacts can have multiple positions

A Listing and a Dispatch contact is required for shipper accounts and the system will not allow more than one Listing or Dispatch contact

A group email can be added for a contact such as Dispatch Contact

Requires a multi-factor authentication by Owner or Admin role to Edit Information

Important Information about Contacts and Manage Users:

Connected Apps

Connected Apps allows you to manage access to any connected apps, if applicable

Communications

Communications manage communication preferences selected for carrier notifications

Price Check and Price Check Plus offers carriers and shippers pricing insights for transportation costs to empower decision making and maximize profitability.

Price Check – Generates pricing information based on vehicle and location information

Price Check Plus – Builds on the information offered in Price Check and includes the date and dispatched price as well as a predictive dispatch price within an upper and lower band

All clients can access at any time from the log-in home page by clicking on the Intelligence dropdown

When searching for vehicles on the Search Vehicles page, click on the drop down on the dispatch card and the Price Check

For Shippers on the Create Listing page, click on Check price under the Vehicle Information section

How Price Check and Price Check Plus Work

When accessing Price Check from the drop down on the Intelligence tab:

View of Price Check from the Intelligence tab for an owner role

If user is not an owner role, a message will appear to ask admin to sign up

View of Price Check Plus from the Intelligence tab for subscribers

View from Search Vehicles

When displaying Price Check or Price Check Plus for multi-vehicle loads, there is a drop down to select the vehicle in the load to display for both Price Check and Price Check Plus

View from Create Listings

A slide out box will appear when clicking on the Check Price button in Create Listings

Value of Price Check Plus 

Price Check Plus is designed to help you maximize profitability and accelerate your speed to transport.

The Predicted Price is one of the most valuable tools available in Price Check Plus and is built on industry-leading AI to provide real-time data  reflecting current market trends.

The high and low price represent upper and lower bounds for what would be considered a reasonable price for the listing based on historical trends.

Use the predicted price along with the low range and the high range to make decisions that is best for your company.   

The Estimated Time To Dispatch is the estimated time for a listing posted at the predicted price to get dispatched to a carrier.   

The time to dispatch is built from the same AI model as the predictive price.

If the shipper needs to it to move it faster, the price can be increased.

Use the Dispatch Date and Dispatched Price on the comparable loads  to see if the negotiated rate was different than the listing and see how long it took to get dispatched at the listed rate.

The Transactional Ratings system from Central Dispatch lets you leave in-depth reviews about what it was like to work with a certain shipper or carrier on our platform.

You can rate a business overall and in three distinct categories for each job they perform. You can write reviews describing your experience in more detail, and even reply to comments written about your business.

Today we’ll show you how you can use this new rating system to give helpful, honest feedback, so that you and others can make better partnering decisions and grow your business.

The “Overview” page gives you a general idea of how you’re being rated on Central Dispatch.

You’ll see your company information, your current overall rating (calculated by average), and reviews of your business that have been marked as “most helpful” by other users.

Under “Average Detail Ratings” you’ll see your current rating for each distinct Transactional Ratings category — timeliness, communication, and documentation. Like your overall rating, these are calculated by average. Hover over the “i” for more information on how we define each category.

Scroll through the “Most Helpful Reviews,” to find out which reviews of your business are getting the most hits, and exactly what your partners are saying about you.

View how they’ve rated you in each category, their written review, how many total reviews they’ve left on the site, and how many other users have marked their review as “helpful.”

The Overview page also gives you a quick link to rate your recent transactions (under “Your Connection”) as well as a link to view all of your business’ reviews in more detail, here near the Helpful Reviews.

You can also get there by simply clicking the “All Ratings” tab near the top of the dashboard.

Ratings

On the “All Ratings” page, you’ll first see a visual breakdown of your current overall rating, and a complete list of every review of your business.

You can sort this list by the number of stars attached to each review, to quickly get a clear idea of what people liked about working with you, and what problems may have come up during a job.

You also have the option to reply to any review of your business. Please remember to be fair and courteous when replying to a review. Every reply goes through a 72-hour review period, to make sure our content policy is being followed.

Pending

The “Pending” page is where you’ll rate and review the businesses you’ve worked with in the past 60 days. After 60 days, any pending transaction ratings you have will disappear.

You can rate both completed and canceled transactions that were accepted by a partner. This ensures every partner on our platform is held accountable for their performance for jobs they finished — and for jobs they didn’t.

On the page, you’ll see the company’s name, order ID, and some more specific information about each job. To begin rating a transaction, simply give it an overall rating of 1-5 stars. This will bring up an expanded menu, where you can rate a shipper or carrier on their timeliness, communication, and documentation.

Note that your ratings for each category do not impact the overall rating. Also note that reviews cannot be edited after they’re submitted and star ratings go live on the website the moment you leave them. So it’s very important to understand what to be thinking about for each category before you rate. Let’s go over those in more detail.

For overall rating, youshould think about the general experience working with this person — not just the outcome of the job. Would you feel comfortable doing business with them again? Would you recommend them to others?

Timeliness refers to how closely they met timing expectations outlined in your contract for pickup, delivery, and any other checkpoints. Did they complete delivery or pickup within 72 hours of the estimated time? Were they late? If so, how late?

Your communication rating should consider how professional and responsive a partner was during a job. Did they promptly communicate information like updates, changes, and delays? Did you ever have trouble getting in touch with them?

Documentation includes the completion and accuracy of all job documents, such as eBOL, insurance information, transit forms, and invoices. Was everything filled out correctly? Did paperwork arrive late?

To give even more detailed feedback, leave a short written review describing your experience. What specifically did they do well? What kinds of problems, if any, did you run into?

Leaving a 1-2 star rating for a transaction will prompt you to leave a written review, to encourage responsible use of a negative rating.

You’ll also be prompted to reach out directly to the other party. So if you think any disputes can be solved privately, be sure to take advantage of this feature before posting.

However, it’s important to note that leaving a written review, and rating users in each of the three categories, are both optional. You can always just leave one overall rating if you’d like.

But we highly recommend going the extra mile. It helps everyone identify if a certain carrier or shipper is right for them, and gives other users a more complete picture of your business practices.

Well, that’s all for now. Thanks for taking a few minutes with us to discuss our new transactional ratings system. As always, please reach out to us with any further questions.

The all-new Central Dispatch user management feature lets business owners give employees their own personal Central Dispatch logins.

Account owners will now have more control over how they run their business on Central Dispatch. They’ll decide which employees or contractors can access certain features, decide who gets to view sensitive information, and eliminate the risks of sharing credentials of a single, universal login.

To access the Manage Users page, click your name from any page and select Manage Users from the account dropdown. Only users with the role of Owner, Admin, or Member Manager can access the Manage Users page.

Here, you’ll see your company name in the top left, along with a list of all your organization members who are active Central Dispatch users in the active tab.

You’ll also see their assigned role, contact information, and some actions you can take as the account owner.

Adding new users is easy. Just click the yellow “Add Users” button at the top right of your screen. This will bring up a window where you’ll enter their email and select their role. Read the descriptions to view permissions associated with the role.

Once you have their information entered, hit “Add User,” and an invitation will be sent out to the email address you entered. Members of your team will need to accept the invite before becoming active users.

To view users who you’ve invited that have yet to accept, go to the “Pending” tab. Here you can see the date you sent out the invite, and resend or cancel the invite if necessary.

Remember that the role you assign each team member will impact what they can and can’t do on Central Dispatch.

Drivers and Standard roles can only access and update their own profile, including email address, cell phone number, and username.

While Owners, Admins, and Member Managers are able to add new users and fully manage all other user profiles.

To change a person’s role, click “Edit” here in the Actions column, and select a new role.

To remove a user, simply click the “Remove” button in the Actions column, and click again to confirm the removal in the pop up window.

That’s all for now! We hope you’ll enjoy all the benefits of this new user management feature. As always, please reach out to us with any further questions.

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