An overview of the My Profile page, including how to edit your contact information, manage verification steps, view company relationships, and access terms of use.

Every User has their own My Profile page:

• Contact and Security Info contains your username and password to log into your account
• Your Company Connections displays the different companies you are associated with on Central Dispatch
• Terms of Use includes the date you accepted the terms

To view your My Profile page, click on your username and My Profile from the drop-down menu.

From the Contact and Security Info tab, click EDIT or CHANGE to update profile information.

• Making any changes to your My Profile requires verification for the security of your account
  1. Enter the verification code sent
  2. Enter your new contact and recovery email (or phone number)
     • A verification code will be sent to the added email or phone number to confirm you have access
  3. Enter code and submit

Result: A message will appear displaying the update was successful

If you are a member of multiple companies, the Your Company Connections tab displays all the companies you are associated with, along with your role.

• The Company Support Number is available, and users are encouraged to reach out to the company directly for help with issues regarding their account or transactions

Terms of Use allows you to view the terms of use and the last time they were updated.

Customize your Central Dispatch Dashboard to show widgets that are most relevant to your business. Showcase what’s most important to you, while hiding anything you don’t need to see in order to save time and streamline your view.

To get started, click the Customize button on your dashboard.

Edit widgets opens a slide out form, allowing users to select which widgets they want to appear on their dashboard. After selecting widgets, click Confirm.

Move/resize widgets allow you to drag and drop the widgets to any position on the dashboard.

• Widgets will automatically resize based on their position on the page
• Click Done to lock the widgets in place

Reset dashboard returns the widgets to their original position.

Shippers can Create Load and then choose to assign directly to a carrier or post the load to the board.

Overview of Create Load 

1. Under the Ship Vehicles tab, click Create Load 

2. From the Create Load page, choose to post the listing to the load board or assign the load to a specific carrier

• The page defaults to Post to Load Board, or click on Assign to a Carrier
• Users can toggle between the Post to Load Board and Assign to a Carrier tabs without losing any load information that was entered

Post to Load Board Tab

1. Enter load information:

• Type-ahead functionality for address fields speed up data entry and encourages accurate address entry

2. After the load is posted to the board, open Manage Listings to assign to a carrier, modify, archive, or delete a listing

• Manage Listing page contains links to easily toggle between pages

3. Click on the Assigned Loads tab to:

• Edit the dispatch information
• Cancel the dispatch, including the ability to re-list or assign to a new carrier

Assign to a Carrier Tab

1. Select Carrier field is added to the top of the page

• Slide bar will appear with a carrier scorecard, including performance data, FMCSA data, and a summary of any warnings associated with the carrier to allow for additional investigation. A warning could indicate a recent change in phone number or email address, and are indicated with the triangle icon

• Carrier name, scorecard, and any carrier warnings display below the carrier selection, making them easier to review
• Click on the trash can icon to remove carrier

2. Enter load information

3. After the load is assigned to a carrier, click on the Assigned Loads tab to:

• Edit the dispatch information
• Cancel the dispatch, including the ability to re-list or assign to a new carrier

Entering Load Information

Step 1: Add Pick Up and Delivery Location Information

• NOTE: Only the city, state, and zip code of locations are visible to the carrier prior to accepting a dispatch. All other information is hidden

1. Location name: Integrates with the address book to populate address and contact information
2. Location type: Use the drop-down to choose the location type
3. Address: Integrates with Google address lookup to predict and populate address information
   • Note: If the address seems to be disappearing after entering, use the Enter key instead of the Tab key
4. City/State/Zip code: All fields are required
   • Note: Entering the Zip Code will auto-populate City and State
5. Phone: Add up to 4 phone numbers for listing by clicking Add Phone
6. TWIC Card toggle: Indicates if a TWIC Card is required for location access
   • Tooltip text reads: A TWIC (Transportation Worker Identification Credential) is a credential required by the Maritime Transportation Security Act for carriers to access some locations. If you are not sure if a TWIC is needed, please contact the location.

Step 2: Add Vehicle Information

• Note: VIN is hidden from carrier view until the dispatch has been accepted

1. Trailer Type: Required field. Use the drop-down menu to select the trailer type
2. Clear and Duplicate buttons: Clears vehicle information and allows user to duplicate a vehicle (replaces the quantity), respectively
3. VIN available? and VIN: VIN available? toggle is defaulted to on, allowing the user to enter the VIN. When the VIN is entered, the Year, Make, and Model (YMM) fields will populate by VIN decoding
4. Year/Make/Model/Vehicle Type: Required field. If you enter the VIN, it will be populated by the VIN decoder
   • NOTE: If the year of the vehicle is older than 1981 or a specialty vehicle:
     • Uncheck the toggle for VIN available?
     • Under the Vehicle Type field, use the drop-down to select Other
   • 
5. Vehicle Color/Lot Number/License Plate/License Plate State: Not required fields, but may be helpful for a carrier to locate a vehicle on a lot
6. Inoperable/Oversized: Toggles available to indicate operability of vehicle and if oversized
   • If Inoperable: Use the drop-down menu to indicate why the unit is inoperable. This information is available to the carrier
   • 
7. Check Price: Opens the Price Check tool to view prices on comparable loads
8. +Add vehicle: Add additional vehicles to the listing
9. Note: User can add up to 12 vehicles to a listing, dictated by the maximum carrier trailer capacity

Step 3: Add Dates

1. Date Available to Ship: Required field. Use the calendar icon to select the date the vehicle will be available. Users can select up to 30 days from the listing date
2. Desired Delivery Date: Not required. Use the calendar icon to select the desired date for the delivery of the vehicle. Users can select up to 30 days from the listing date
3. Expiration Date: Required field. Defaulted to 14 days, but you can use the calendar icon to extend up to 30 days from posting
   • Listings that are 30 days from the posting date will be auto-archived and visible under the ARCHIVED tab in Manage Listings
   • Listings over 365 days will be removed from Listings

Step 4: Pricing and Payment

1. Amount to Pay Carrier: Required field
2. COP/COD Amount: Required field. Users can select the amount to pay a carrier at pick-up or delivery. This allows the ability to pay carriers partial at pick-up and the remainder at delivery
3. COP/COD Payment Method: Required field. Use the drop-down menu to select if payment will be made by check or cash
4. COP/COD Location: Required field. Use the drop-down menu to select if payment will be made at pick-up or delivery

Balance fields: If the total amount owed to the carrier is split between pick-up and delivery, the Balance fields will be populated and required

Step 5: Additional Information

• Load ID allows shippers to enter information to identify a dispatch load. It can be up to 50 characters and anything a shipper chooses. If the Load ID is not populated, one will be generated by Central Dispatch
• Pre-dispatch Notes and Transport Special Instructions are only visible after the load is accepted

STEP 6: Add Your Contract Information

• Add Load-Specific Notes that will be visible prior to a carrier accepting the load
• Click the request carrier to use Central Dispatch mobile app if desired
• Click the acknowledge box:
  • If posting to the load board, click the Acknowledge box, and click Post Load
  • If posting to the load board, click the Acknowledge box, and click Assign Load

The Network page allows you to manage your preferred network of companies or block companies you do not want to do business with. Central Dispatch streamlines your ability to work with your professional business relationships. 

To protect your account, users with the role of Owner or Admin can Edit Information after completing a MFA verification.

Access your Network by clicking on your account name and clicking the Company Profile link or the Network link

1. To Add Company to your Preferred or Blocked list, click on the appropriate tab and click Add Company

2. Search for the Company and click Add to List

• Click the Trash Can icon under the Action column to remove the company from the Preferred or Blocked list

3. A company can also be added to the Preferred or Blocked list from the Company Overview page by clicking Prefer or Block button

• You are also able to view if the company is on your preferred or blocked list from the Company Overview page
• Click on the Prefer or Block button to remove them from the list

Result: The company will appear on the list for their Network

Search Vehicles

• When searching for vehicles, listings from Blocked shippers will not appear in the results
• Use the Shipper Preferences filter to include listings for Only Preferred Shippers or Include Blocked Shippers in your results

Create Dispatch or Assign Load

• When creating a dispatch or assigning a load, Preferred Carriers will display at the top of the carrier list
• Carriers that are on the Blocked list will not display when searching for carriers

Pricing data is for illustration purposes only and does not reflect actual prices

The billing page has been updated with a reorganized layout to prioritize the most important information and provide an intuitive user-friendly experience. multi-factor verification provides an extra layer of security to the account and is required to make any changes to the page. Users with the role of Owner or Admin in Manage Users have permission to make changes after the multi-factor authentication. The billing page is available from the account name dropdown, by selecting Billing.

Billing Status

1. Link available to Print last statement.
2. Click on the History tab to view and print previous months’ statements.
3. View Balance due and due date.
4. Make a payment by clicking on Make a one-time payment.
   • Choose to pay balance or another amount.
   • Choose payment method.
   • Users can also click toggle when making a payment to enroll in autopay.
5. Previous payment information including payment amount, date and payment method.
6. Toggle to Enable Automatic Payments on or off.

Result: a confirmation message will appear for users to confirm automatic payments.

Your Subscription

View your subscription plan and any add-ons

1. Click on Manage subscription to view current subscription and select or change add-ons such as Notifications for search and Price Check Plus.
   • View current subscription.
   • Click on any add-on to select it.
   • Review changes and click Update subscription.
   • Note: Changing Notifications tiers:
     • If Adding Notifications, user will need to verify the contact email and phone for the notifications.
     • If Removing Notifications, the change will take place on the next billing cycle.
2. If signed-up for Notifications for search the MANAGE EMAIL AND PHONE link will be visible to update email and phone to send notifications.
   • Result: Communications tab on the Company Profile page will open to update or add email and phone for notifications.

Edit Billing Information

1. Click on Edit Information to update billing contact information.
2. Result: The Company Profile page will open to the Contacts section and Billing Contact.
   • Click on Edit Information to update Billing Contact, MFA authentication will be required.

Payment Methods and Billing Contact Information

1. Manage payment methods including setting a default card, adding or removing a card.
2. Click on Edit Information to update billing contact information.
3. Result: The Company Profile page will open to the Contacts section and Billing Contact.

Upcoming Charges and Recent Transactions

1. View upcoming charges.
2. View the most recent five transactions, users can view additional transactions under the History tab on the Billing page.

Billing History Tab

1. View previous transactions, select the number of transactions per page.
2. Click View Statement to view statements for previous months.

Pricing data is for illustration purposes only and does not reflect actual prices

The billing page has been updated with a reorganized layout to prioritize the most important information and provide an intuitive, user-friendly experience. Multi-factor authentication provides an extra layer of security to the account and is required to make any changes to the page. Users with the role of Owner or Admin in Manage Users have permission to make changes after the multi-factor authentication. The billing page is available from the account name dropdown, by selecting Billing.

Billing Status

1. Link available to Print last statement
2. Click on the History tab to view and print previous months’ statements
3. View Balance due and the due date
   • Note: Please note the amount displayed is not due until the Balance due date
4. Make a payment by clicking on Make a one time payment
   • Note: If moving to a new tier, make a one time payment for only the dollar amount difference between the tiers to get access to the new tier
   • Choose to pay balance or another amount
   • Choose payment method
   • Users can also click toggle to Enroll in autopay when making a payment
5. Previous payment information including payment amount, date and payment method
6. Toggle to Enable Automatic Payments on or off

Result: A confirmation message will appear for users to confirm automatic payments

Your Subscription

1. View your subscription plan and any add-ons to your account, such as notifications
   • Tier limits are based on vehicles that are posted or dispatched
   • Each vehicle that is listed or dispatched counts toward the monthly vehicle quota
   • When the tier limit is reached, it will trigger a notification to the user, and additional vehicles will not be able to be dispatched or listed until next billing cycle, and the user cannot upgrade to the next tier
2. Click on Manage subscription to view the subscription plan options, tiers available, and any add-ons selected
   • Select Plan
     • If you are interested in an Enterprise Solution, please complete the form, and a member of our Enterprise team will be reaching out within 1- 2 business days
   • Select Tier
     • Available tiers change depending on the plan selected
   • Select Add-ons
   • Review any changes and click Update subscription
   • Note: Changing Notifications tiers:
     • If Adding Notifications, the user will need to verify the contact email and phone number for the notifications
     • If Removing Notifications, the change will take place on the next billing cycle.
3. If signed up for search Notifications, the MANAGE EMAIL AND PHONE link will be visible to update the email address and the phone number to receive the notifications
   • Result: Communications tab on the Company Profile page will open to update or add email and phone for notifications

Payment Methods and Billing Contact Information

1. Manage payment methods, including setting a default card, and adding or removing a card
2. Click on EDIT INFORMATION to update billing contact information
   • Result: The Company Profile page will open to the Contacts section and Billing Contact

Upcoming Charges and Recent Transactions

1. View upcoming charges
2. View the five most recent transactions.  Users can view additional transactions under the History tab on the Billing page

 Billing History tab

1. Select the number of transactions per page to view the previous transactions
2. Click View Statement to view statements for previous months

Overview:

Drivers can view loads and perform inspections on vehicles for loads assigned to them when the listing does not have a VIN.

Users will be able to view assigned loads without a VIN and associate a VIN with it using the CD Mobile App in order to complete an inspection.

Why is it important to add a VIN and complete an inspection?

• Provides real-time tracking to the shipper, reducing the need to call or email with updates
• Provides eBOL at pickup and delivery, reducing the risk for both carriers and shippers
• Streamlines the app process

Identifying loads with missing VINs

• Assigned loads without VINs will have a tag on the home page indicating Missing VIN.
• When clicking on the load, the Year, Make, and Model (YMM) and the Missing VIN tag will be displayed on the Load Details page.

Starting the Inspection Process

• Begin by selecting START INSPECTION from the bottom of any screen. 
• Scan the VIN on the vehicle or choose the keyboard icon to enter the VIN.
• For the VIN-less load process, when entering the VIN all characters must be entered.

Matching a Load with a VIN

The app will search for a matching VIN, and if not found, the app will decode the scanned VIN to determine YMM of the vehicle and search for VIN-less loads that match the YMM of the scanned VIN.

Possible results:

1. If the scanned VIN and decoded YMM match an assigned load:

• A list of assigned VIN-less loads that match the YMM will display.
• Users can confirm details for the correct load, such as pickup and delivery locations, and click Associate VIN with this vehicle? to merge the VIN with the record and begin the inspection.

Note: Vehicles with make or model names that do not match the VIN decoding results exactly (ex: Chevy vs. Chevrolet) won’t appear in the decoded matches.

• Carriers can select View all loads with missing VINs for a full list VIN-less vehicles.
• Once the load is found, tap on Associate VIN with this vehicle? under the selected vehicle.
• A confirmation screen will appear to confirm the association of the VIN with the vehicle and then the user can continue with the inspection as normal.
• A message will display that the VIN has been successfully associated with the load.
• A tag will appear above the VIN stating, VIN entered by carrier.
  • The tag will appear above the VIN throughout the mobile app and on the eBOL.

2. If the scanned VIN does not match the YMM of any assigned loads:

• If there are no assigned vehicles matching the decoded YMM, an error message will appear.
• A list of loads with missing VINs will be displayed for review.
• Users can select a load with a missing VIN to associate with the scanned VIN by clicking the Associate VIN with this vehicle? button under the selected load.
• If a vehicle is selected to associate the VIN, the YMM entered by the shipper and the selected YMM will display, and the user will be asked to confirm by tapping one of the Associate VIN button.
  • In the example below, the shipper entered a vehicle year of 2012, and the vehicle selected has a vehicle year of 2017.

NOTE: Once a VIN has been associated with a load it cannot be unassociated.

3. If there are no assigned vehicles matching the decoded YMM and no VIN-less loads:

• The app will display the following error message will display the YMM of the scanned VIN and request the carrier to call the shipper.

Viewing Manually Added VIN in app and on eBOL

FAQs

Q: How can a user tell if a VIN was manually added by the carrier?

• To indicate whether the VIN was provided by the shipper or added manually, “VIN entered by carrier” will appear throughout the app and on the eBOL for any VINs entered by a carrier.

Q: Where does VIN populate after it is manually added by the carrier?

• The VIN will appear throughout the dispatch record in the app and on the eBOL. It will not populate on any shipper-facing listing or dispatch pages within the Central Dispatch platform.

Q: What if a carrier encounters multiple, identical vehicles missing a VIN?

• The carrier can select the best vehicle match after reviewing all of the load information, as it is only used for the inspection process and is not permanently linked to the vehicle in any way.
• The carrier may reach out to the shipper to confirm a unique identifier on the vehicle such as the license plate or lot number, if needed.

Q: Can a user remove the VIN from a vehicle after manually adding it?

• The VIN cannot be removed after it is added. To ensure accuracy, users will be asked to confirm before finalizing their selection.

 Q: If a pickup inspection was not completed, can a carrier still add a VIN to complete a delivery inspection?

• Yes, carriers can follow the same steps to complete a delivery inspection.

 Q: What happens if the app is offline during an inspection?

• Users will see a message in the top left corner showing their device is offline.
• The app will bypass VIN decoding and default to showing all vehicles with a missing VIN. 
• Carriers can still complete the vehicle inspection but will not be able to submit it until their device is back online (current functionality).

Click on Account name and select Company Profile

Company Profile contains overview information as well as tabs for:

• Marketplaces: will display public and private marketplaces for account
• Network: manage preferred company network and blocked companies
• Contacts: add and manage contact for your account
• Connected Apps: manage connected apps if applicable
• Preferences: choose how businesses search your company
• Communications: manage communication preferences selected for carrier notifications, may also include other notifications depending on marketplace

Users with roles of Owner and Admin can edit certain information after a multi-factor authentication

Overview

The Overview page includes:

• Company Information
• Contact Information for company
• Liability insurance information if applicable to account type
• Authority information if applicable to account type

Edit Information

For account security, users with the Owner and Admin role will need to complete multi-factor authentication after clicking the Edit Information button.

Fields that can be updated will open

Some information such as company name, insurance,  and authority can be updated by Central Dispatch team only

Marketplaces

Marketplaces page is read-only and display the public and private marketplaces your account is associated with

Network

The Network page allows you to manage your preferred network of companies or block companies you do not want to do business with

Requires a multi-factor authentication by Owner or Admin role to Edit Information

Preferences

Preferences gives you the control of how other businesses can find your company

Requires a multi-factor authentication by Owner or Admin role to Edit Information

Contacts

Contacts page includes information for positions for your business.  Positions include:

• Owner
• Billing
• Manager
• Listings Contact
• Dispatch Contact
• Authorized Contact

The Owner, Billing, and Listing contacts are populated from information entered during the application process. The Dispatch role does NOT auto-assign by default, so you’ll need to manually add the correct contact for this role

The Owner contact cannot be changed through self-service

The Billing contact can be updated from the Billing page

Contacts can have multiple positions

A Listing and a Dispatch contact is required for shipper accounts and the system will not allow more than one Listing or Dispatch contact

A group email can be added for a contact such as Dispatch Contact

Requires a multi-factor authentication by Owner or Admin role to Edit Information

Important Information about Contacts and Manage Users:

• Contacts do not contain information used for the multi-factor authentication process; this information is only available to the user in their My Profile
• Contacts does not replace Manager Users; users must be added to Manage Users to manage their access to the Central Dispatch account and set up their My Profile

Connected Apps

Connected Apps allows you to manage access to any connected apps, if applicable

• Requires multi-factor authentication to Edit Information

Communications

Communications manage communication preferences selected for carrier notifications

• May also include other notifications depending on marketplace 
• Requires multi-factor authentication to Edit Information

Price Check and Price Check Plus offers carriers and shippers pricing insights for transportation costs to empower decision making and maximize profitability.

Price Check – Generates pricing information based on vehicle and location information

Price Check Plus – Builds on the information offered in Price Check and includes the date and dispatched price as well as a predictive dispatch price within an upper and lower band

All clients can access at any time from the log-in home page by clicking on the Intelligence dropdown

When searching for vehicles on the Search Vehicles page, click on the drop down on the dispatch card and the Price Check

For Shippers on the Create Listing page, click on Check price under the Vehicle Information section

How Price Check and Price Check Plus Work

When accessing Price Check from the drop down on the Intelligence tab:

• Enter load information in the filters on the left side of screen to view pricing information for comparable loads
• For shippers, there will be a link to Create New Listing to easily create a listing from the information populated in the filters
  • Note: Users with the Driver role will not have access to Price Check information
    

View of Price Check from the Intelligence tab for an owner role

If user is not an owner role, a message will appear to ask admin to sign up

View of Price Check Plus from the Intelligence tab for subscribers

View from Search Vehicles

When displaying Price Check or Price Check Plus for multi-vehicle loads, there is a drop down to select the vehicle in the load to display for both Price Check and Price Check Plus

View from Create Listings

A slide out box will appear when clicking on the Check Price button in Create Listings

Value of Price Check Plus 

Price Check Plus is designed to help you maximize profitability and accelerate your speed to transport.

The Predicted Price is one of the most valuable tools available in Price Check Plus and is built on industry-leading AI to provide real-time data  reflecting current market trends.

The high and low price represent upper and lower bounds for what would be considered a reasonable price for the listing based on historical trends.

Use the predicted price along with the low range and the high range to make decisions that is best for your company.   

• For a shipper: choose a price closer to the upper or lower bands depending on how fast you need the vehicle to move.
• For a carrier: review the price in relation to the upper and lower bands to determine how quickly you may need to act if you are interested in transporting.

The Estimated Time To Dispatch is the estimated time for a listing posted at the predicted price to get dispatched to a carrier.   

The time to dispatch is built from the same AI model as the predictive price.

If the shipper needs to it to move it faster, the price can be increased.

• The estimated time to dispatch is not able to predict anything over 36 hours.

Use the Dispatch Date and Dispatched Price on the comparable loads  to see if the negotiated rate was different than the listing and see how long it took to get dispatched at the listed rate.