Our latest marketplace enhancements wouldn’t have been possible without feedback from shippers and carriers like you. Hear our Head of Business, Lainey Sibble, talk about the latest improvements to the Central Dispatch platform, and how all of you helped us get there.
Execute moves, complete inspections, and connect with shippers from anywhere with the Central Dispatch mobile app! It’s a one stop where you can access every public and private load.
Transcript:
The Central Dispatch carrier mobile app lets drivers complete vehicle inspections in a few simple steps right from their mobile device. Whether picking up or dropping off, you can quickly take photos, mark damages, obtain signatures, and get back on the road.
Here’s how it works.
First, sign in to the app. You’ll see a list of all the vehicles awaiting a pickup or delivery inspection, depending on the tab you’ve selected at the top. You can also access both your 100 most recently delivered loads, and the 100 most recently canceled loads for greater visibility.
To start any inspection, tap the yellow icon in the bottom right of your screen. You’ll be prompted to scan the vehicle’s VIN, or search for it manually.
For loads with missing VINs, scan or enter the vehicle VIN, and the app will find a matching load. If there’s no match, it will show you a list of current VIN-less loads. Select the one that matches your delivery details, and tap to associate the load with that VIN.
Once on the main inspection page, simply click on any photo card to begin capturing images for each required area of the vehicle.
Here, you can easily get the correct camera angle using the vehicle outline, or turn on your phone’s flashlight to brighten dark areas. When you have a clear image, just tap to take the photo.
Next, you’ll record any damages to that section of the vehicle, or retake the photo if needed.
To record damages directly onto the photo, tap the damaged area, select a damage type, and it will be annotated right in the photo. You can mark as many damaged areas as you need to for each image.
If you need to add additional details about the vehicle’s condition, make a note by tapping the “Notes” icon, and typing it into the text box.
When you’re finished notating, just tap “Next,” and repeat the same process for each required vehicle photo.
You can go back to the main inspection page anytime by tapping “Cancel” on the top left, and all your progress will be saved. So if you missed any damages or need to make a new note, you can easily tap back into any photo and add to it before you submit the inspection.
If you want to submit a vehicle image that is not part of the required list, tap “Add New Photo” toward the bottom of your screen, capture the image, and select the photo type.
Once you’ve taken all the required photos, tap “Inspection Complete.” This is where you’ll select from one of three sign-off options — agent agrees with assessment, agent has refused to sign, or agent is unavailable. Tap the appropriate option, and enter the required information and signatures. No matter what you choose, all three options lead to the successful completion of the inspection.
Note that for mutli-vehicle loads, not all vehicles in the load need to be completed to submit a successful inspection. Simply perform inspections for the vehicles that are ready, and mark the rest as “can not inspect.”
If any inspections fail to upload due to a poor internet connection, those will appear in the “Error Tab” back on the home screen. So be sure to check there to re-upload outstanding inspections once you find a stable connection.
If you’d like to view or send the inspection EBOL, tap the vehicle card, then tap “View EBOL.” To send, just enter the shipper’s email address from the “Share EBOL” section at the bottom of your screen.
Then, you’re all set! The inspection will upload and be marked as delivered or picked up in real-time, so you can quickly move on to additional inspections, or get back to transporting vehicles.
Thanks for watching. And be sure to take advantage of the Central Dispatch app whenever you can so you can easily find cars, execute moves, and seamlessly relay information back to shippers — all in one place!
This August, we’re enhancing Central Dispatch to be an all-in-one, end-to-end transportation solution for both shippers and carriers. From API integrations, to Private Marketplaces, to a new mobile app for carriers — Central Dispatch delivers unmatched trust, efficiency, and connections at scale in one central platform. Take a look at some of the updates that are coming, and check back soon for more exciting announcements!
New Private Marketplaces
Private Marketplaces give shippers an exclusive space to interact directly with their curated network of carriers, and we’re the only vehicle logistics brand in the industry operating private marketplaces at scale today. Ready Logistics is now live with over 400,000 vehicles already shipped, and Nexus Auto Transport and SGT Auto Transport are coming soon, providing thousands of additional opportunities for carriers.
Central Dispatch Carrier Mobile App
Take control of your vehicle transportation from anywhere with the Central Dispatch mobile app for carriers! At launch, the app will include inspection capabilities for both private and public marketplaces for unmatched transparency into vehicle condition. This will also forge stronger connections between partners as shippers will be able to access documentation and EBOL for inspections completed in the app.
A Growing Suite of APIs
With seamless connections to third-party technology providers, you’ll be able to tackle any transportation need on Central Dispatch. Enjoy an end-to-end logistics solution and boost your efficiency with API integrations. In addition to posting and editing your loads through our listings API, our brand new fulfillment API allows you to manage and receive updates about your dispatch throughout the transportation lifecycle.
Enhanced Dashboards
Both shippers and carriers get instant access to more modern user interfaces, complete with new tools built to deliver even more control and visibility into the transportation process. The dashboard will serve as a central “command center,” with a cleaner, more efficient experience for shippers and carriers, with quick links to the most frequently used functions, a ratings widget, and more.
Redesigned Dispatch Experience
Both shippers and carriers can take advantage of our improved dispatch experience. Shippers now have better visibility from listing through delivery, while carriers will enjoy a more streamlined way to manage dispatches, assign loads to specific drivers, and complete inspections with our new mobile app.
Keep checking back for more details and announcements as we lead up to the launch!
Want to find loads on Central Dispatch? Watch this demo video for a quick walk-through of how we connect carriers to a marketplace with thousands of loads and learn how you can take advantage to keep your trucks full and earning money.
Multi-Factor Authentication will assist in protecting unauthorized users from gaining access to a Marketplace account.
A multi-step authentication process for account login requires a user to enter more information than just a password. Users will also enter a verification code sent to the mobile phone number linked to their Central Dispatch account.
How will it work on CD?
- Users will be prompted to set up a multi-step authentication upon logging in by choosing to get a code sent via SMS
- Each user on an account will need their own set of credentials because the user will need to have access to the mobile phone number in their My Profile to receive a code to verify the account
Sign in using Username and Password
A screen will appear to verify access
Check your mobile phone for the confirmation code
The confirmation code will be sent to the linked phone number and will expire in 5 minutes
Enter confirmation code and submit
If confirmation code has expired, user can click Resend Code
FAQs
User verification based solely on a username and password provides relatively weak account security. The multi-factor authentication provides an extra layer of security for your account.
Each user on your account can be set up with their own username and password under the Manage Users tab on your account.
With Managing Users, you can assign a role to each person. The role allows you to decide who on your team gets access to certain features and sensitive information, and eliminates the risks that come with a shared sign-in.
Managing Users also allows you to remove a user that is no longer associated with your company, so they do not have access to your account. Learn More About Managing Users
If you are a user on an account, please contact the account owner and ask them to add you to their account.
If you are sharing a log in with another company and do not have access to the verification phone number, you may want to consider getting your own Central Dispatch subscription.
The verification will be sent to the mobile phone number listed in the user’s Central Dispatch account.
Each user can edit the Central Dispatch verification information. Click here to view the steps.
You will need to add a mobile phone number under your My Profile page in Central Dispatch. Click here to view the steps.
If you have completed multi-factor authentication on the same device, navigating to a different account will not require another verification.
UPDATE email or mobile phone number using ‘My Profile’ under username in upper right corner
1. Click “change” next to the item update
2. Receive confirmation code
3. Enter confirmation code and submit
4. Enter new email or mobile phone number
5. Enter confirmation code and submit
6. Email (or mobile phone number) will be updated
See how to save custom searches for quick access to the types loads that keep your business moving, and set up notifications so you never miss a load opportunity.
Discover how using Central Dispatch on your mobile browser makes it easy to find loads and keep trucks full on-the-go!
