How Central Dispatch Protects Users with Industry‑Leading ID Verification

Recorded at the NADA Show 2026

Transcript:

Matt Newton, Director of Product, Central Dispatch:

Hey everybody, I’m Matt Newton, Director of Product for Central Dispatch. Today, I want to show you how Central Dispatch is leading the automotive industry in a new standard of trust and security with government ID‑backed verification for our user base of more than 60,000 users across the platform.

Fraud in the automotive transportation industry has become more frequent, more sophisticated, and more costly. As the industry becomes more digital, fraud has emerged as a growing challenge for dealers, brokers, and carriers. To combat this risk and strengthen overall marketplace security, Central Dispatch now requires all users to verify their identities—ensuring every user is linked to a real, trusted individual.

Central Dispatch is the first logistics marketplace to implement platform‑wide identity verification, reinforcing our position as the most trusted and secure marketplace in the industry. What does this mean for you? It means you can have greater confidence in who you’re working with on Central Dispatch.

ID verification also helps us identify situations where users may have multiple usernames. With this process, we can enforce a one‑user, one‑username standard while still ensuring individuals have all the access they need within the platform.

The verification process is simple. All that’s required is a smartphone or tablet with a camera and a government‑issued ID. Users scan their ID, take a quick selfie, confirm their information, and that’s it.

All new and existing users are required to complete ID verification to continue accessing the Central Dispatch marketplace. Users who do not complete verification will no longer be able to access the platform.

To support this rollout, we’ve partnered with Socure and other leaders in the digital identity verification space. These partners work with more than 3,000 organizations, allowing us to apply proven best practices directly within our platform. Our identity verification experience supports IDs from more than 180 countries, including driver’s licenses, passports, national IDs, and green cards—ensuring our diverse, global user base can complete the process quickly and easily.

ID verification builds on, but does not replace, the other security measures Central Dispatch has implemented. These include enhanced multi‑factor authentication at login and when making changes to user or company profiles, as well as notifications for profile updates or when a new device accesses an account.

We’ve also introduced a new carrier scorecard designed for dealers. This scorecard provides a snapshot of carrier information sourced directly from FMCSA, along with transactional ratings that reflect carrier performance on Central Dispatch.

Together, these security measures—combined with ID verification—form the foundation of a more secure, trusted marketplace and support a safe, end‑to‑end experience on Central Dispatch.

Thank you for your time, and I hope you enjoy the rest of your time here at NADA.