Central Dispatch: Operating with Integrity in the Logistics Industry
Dear Central Dispatch Customers,
We want to share an important update about something that reinforces our commitment to the security, transparency and integrity of your Central Dispatch experience.
For years, we’ve invested heavily in building Central Dispatch into the industry’s leading logistics marketplace. We’ve worked hard to earn your confidence through secure connections, transparent operations, and features you can rely on. Recently, we’ve had to take legal action to protect that integrity.
What Happened
We became aware that Super Dispatch was accessing Central Dispatch without authorization, obtaining customer login credentials, harvesting our data, and making false advertising claims about our platform’s capabilities and their products’ integration with our system. We first tried resolving this directly with Super Dispatch, but those efforts weren’t successful.
In April 2024, we filed a lawsuit to stop these practices. Even as we worked toward resolution, their problematic practices escalated. We’re pleased to report that a consent injunction—an order agreed to by both parties and adopted by the court—has been entered in federal court that puts permanent restrictions in place.
What This Means for You
The consent injunction requires Super Dispatch to permanently stop:
- Offering a web browser extension that interacts with the Central Dispatch platform
- Offering products to post loads on the Central Dispatch platform
- Obtaining Central Dispatch login credentials from Central Dispatch customers or from any other source
- Using known Central Dispatch information, ratings, and pricing data for their products
- Using unauthorized automated means to scrape data from Central Dispatch
- Falsely claiming or implying that Central Dispatch lacks certain features
- Falsely claiming or implying that Super Dispatch’s products integrate with or interact in any way with Central Dispatch or that Central Dispatch is affiliated in any way with Super Dispatch
This is part of our ongoing efforts to make sure you know exactly where your loads are posted, who has access to information, and that every tool you’re using to connect with Central Dispatch is authorized and secure. We will work to provide customers who may have been using unauthorized Super Dispatch functionality as much notice as possible before any changes occur, and we’re proactively helping clients transition to supported options.
Why This Matters
In an industry where fraud prevention and data protection are increasingly critical, how companies connect to platforms and treat information matters enormously. The outcome of this case reinforces that there’s a right way to compete: secure, honest and with integrity. Anything less undermines trust for everyone in the ecosystem.
We believe you deserve to work with partners who play by the rules—companies that compete through innovation rather than shortcuts. That’s the standard we hold ourselves to, and it’s the standard we expect from anyone operating in this space.
What’s Next
Central Dispatch operations continue uninterrupted, and we’re doubling down on our commitment to security, transparency, and innovation. You can expect continued investment in connected tools that make it easier to move vehicles faster and more efficiently, plus the peace of mind that comes from working with a platform that prioritizes your trust above all else.
If you have any questions about how this might impact your Central Dispatch experience, please reach out to our Customer Support team at 800-928-7869.
Thank you for your continued partnership.
Sincerely,
Lainey Sibble
Head of Central Dispatch
